Bridal Galleria of Texas

Reviews 5

KR

Kristen Kolar Baker

They opened late this morning. The woman who unlocked the door offered no greeting to me or my maid of honor. However, when we started to look at bridesmaid dresses, she asked if we had an appointment. "Yes," I replied. "Im a little bit early. My appointment is at 11." Rather curtly, she said, "Then someone will help you at eleven." Ana, however, came up to me shortly after that and had me fill out a form with the usual questions, including the question about budget (my budget was $3,500). I found the perfect dress, or at least, had narrowed it down to two (one was $1500 and the other $1900), and went home, all excited, to tell my mom about it. (I had originally planned to buy two dresses, one for the ceremony and one for the reception, but this, like my budget, wasnt something I was going to just "volunteer".) Well...I tried to look up the dresses online on the designers websites, as the lady had us take pictures of the tags and couldnt find it. I was worried so I called the shop to see if they were being discontinued. All they would tell me is, no they arent being discontinued. They wont give me the design number so I can show it to her online. Long story short, my mom wont shell out the money without seeing the dress on the designers website because of the risk of counterfeit gowns. Bummer. Ana was very helpful, and the dresses I fell in love with I would have never picked up off of the rack were it not for her suggestion but for some reason they dont want to tell me what dresses they are so I can show my mom - who by the way was going to pay for my dress as soon as I found "the one". Im thinking the reason for the refusal is because I didnt drop cash right then and there at my appointment? Maybe that is their store policy but it sucks and leads one to question whether or not the dresses were actually authentic. Sorry, Ana. I would have loved to help you earn a nice commission on a beautiful gown and veil.

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AN

Annasbigcomeback

I stopped into the bridal galleria one day with my fiance after we had eft guitar center next door.We are getting married in 6 months and i am still trying to find a dress. We went in and i told the woman at the front desk that i know you need an appointment at places like this,but would be alright if we looked around ( the store was empty). The woman was very rude hesitated and said sure but lectured me on making an appointment first and that s not their policy to take walk ins altough she obviously had nothing to do,she was reading a magazine while sitting at the front desk. she had me so upset by this point already i am very shy and sensitive, and since i am young bride and was dressed in jeans & tee that day ( it was a weekend) i thought she was assuming i did not have much to spend and did not feel like it would behoove her to help me at all. We looked around at the dresses very quickly i did not see anyting i cared for really and the two ladies working that day both ignored us did not offer to help or speak to us at all did not ask when the wedding was NOTHING just looked up every once in awhile to see what we were doing as if they did not want us to touch anything. i felt so unwanted and out of place that i left in less than 15 minutes, maybe even 10 i am not sure. i immdiatle burst into tears as soon as i got out of the store i felt so embarrassed and like trash. usually people are so nice that worl at wedding related businesses but these people were so rude after reading the other reviews and seeing that they treat other people like that i am shocked they are still in business! my fiance was LIVID after i started crying when we left he was ready to storm back in there and say something but i begged him not too because i was already so embarrassed. i would NEVER go here or reccomend it to anyone.EVER!

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A

A Private User

I walked into the Bridal Galleria with my MOH on a Monday afternoon. No other customers were in the store. The lady sitting at the front greeted us and asked if she could help with anything. I told her we were just going to browse the gallery. About 10 minutes later she came into the showroom and asked if she can help me find a dress. She asked for my budget and the date of my wedding. Im having a small, military wedding so Im short on time and I have a tight budget. I told her this and told her that Im looking to buy a dress off the rack. As soon as I informed her of this, she immediately became disinterested in helping me. I picked out a dress I wanted to try on and she just placed the dress into the dressing room and went to sit back at the front counter. After waiting a while for her to come back, I went to the front to ask for assistance. She said I could into go into the dressing room and try it on and that she be right there to help. Mind you, its and dress cant be put on without help (which is this ladys job to do, not my MOH). Frustrated I went to the back and my MOH started to help me try it on. Then the sales associate then decided its a good time to go the back to help me. Another sales associate in the store called out for the one helping me, asking where she was. The associate helping me shouted back in Spanish saying she was in the back helping me and made a few rude remarks about me. Im Hispanic and understand spanish. I ended up going to Debis across the highway and fell in love with a dress and bought it that same day. The associate at Bridal Galleria lost a sale due to her distasteful attitute.

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A

A Private User

I had previously read these reviews so I purposefully did not make an appointment. I hoped to go in, look at what they had and decide whether or not I wanted to make an appointment...simple enough, right? WRONG!!! There was an older sales woman who followed me around and tried to make small talk. She never identified herself as a "consultant" but it was obvious. So I tried not to engage in conversation so she would get the hint that I did not want to be bothered. Hint not taken. She wouldnt stop hovering and finally when I did ask her a question she insisted on standing 5 inches from my face. I kept backing up but she kept leaning in and inching toward me. I know this is horrible, but I finally told her she needed to get out of my face and that she was making me uncomfortable. She looked at me like I was crazy and then I had to explain to her that some people need personal space. I obviously offended her but sometimes these sales people are so pushy and they dont take a hint! Give your customers some room to breathe otherwise they wont end up your customers!!!!!!

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TA

Tania Aguado

Hola soy Marcela mamá de Daniela y Tania. Comprar el vestido de mi hija Daniela con ustedes fué una experiencia maravillosa, el trato que recibimos desde nuestra llegada por todo el personal, las opciones que nos ofrecieron pero sobre todo el profesionalismo, servicio al cliente y el cariño y calidez con que nos atendió la Sra. Gloria Montemayor marcó la diferencia con otras tiendas de novias que visitamos en San Antonio. El vestido llegó perfecto en tiempo y forma. Muchas Gracias :)

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