Impression Bridal San Antonio

Reviews 3

KR

Kristina Anderson

I made this appointment last minute while visiting San Antonio from Houston. I walked in and it looked exactly as I had seen on TV, and I was so impressed to see the large selection. The lady who took my reservation was so sweet, and asked me what kind of dress I was looking for, typical size, etc. I am a size 6-8 in normal sizes, at Impression I fit into 8-12, depending on the designer. I have really liked the beaded lace dresses with low cut necklines and keyhole backs. (Just so you know what I was trying to find). There appeared to be a multitude of dresses that fit my criteria, and I was so excited to begin! Mary was my consultant, and she came on a little strong from the get-go. She was kind of giving my sister-in-law and I nasty looks for browsing through the dresses on our own while we waited for Mary to be ready, but I chalked it up to her being busy. Eventually I asked if I could try one on that I liked, and with not-so-subtle reluctance, she gave me this very forced "I got a few dresses picked out for you in the back! Well, sure you can! But this is not a ballgown" - This, my friends, was where the disaster started.... Immediately I said, "Oh no, I am not interested in any ball gown dresses.." (QUITE the opposite of what I described earlier.) Mary was NOT happy to hear about this. She seemed to have made up her mind that I was the reason she wasted a bunch of time picking out ball gown dresses, and immediately stomped off to approach the rest of the staff and start shuffling ball gowns out of my fitting room. I tried to remain patient. Well, after she picked out a few vintage lace dresses, she insisted I put on a robe and go sit out in the show room to "have a chat". At this point, I began to feel better, she was being very thorough and attentive, and it felt nice to see someone interested. Then.... like 30 mins later, she put me in the first dress. I wasnt convinced I liked it, but hell she was really hoping I would... I walked out into the showroom, to which my mother and sister in law both thought the dress was beautiful (so did I) BUT the neckline was just not for me. I didnt like how exposed my shoulders were, and how constricting/high the neckline was. BUT Mary would NOT LET IT GO. She went on and on and on about how perfect it was for me, how beautiful I looked. Considering I pissed her off once already, I tried to tip toe on my distaste for the dress. She went as far to try to force me to walk around in it, take pictures in it, put on a veil, a headpeice, hold up a handheld mirror - I am serious. None of these things made me want the dress more, just made me want to get the hell out of it. She said "So on a scale of 1-10, what do you think?" Again, trying to tip-toe I responded "Uhm, like a 9" "How can I make this a 10?" she says. I told her the things I didnt like about it. To which she promptly argued each one, telling me I can add sleeves (No.) or remove part of the neckline (No.).. By this point, frustrated, I announce "Thats putting a lot of trust into what the dress I dont really like "could be" and is kind of like buying it blind - I am not interested in thinking about what this dress could be, but only what it is - right now. And right now, I want to try a different one" The next hour and a half continued like this, until I finally had my sister in law talk me out of the rest of the appointment. I likely could have found the one here - but not with someone shoving COMPLETE dress-transformations DOWN MY THROAT. I couldnt speak freely, I felt stressed and pressured and uncomfortable. It occurred to me that first dress was the most expensive dress I have tried on to date, so maybe she needs the commission for Christmas. Either way - not coming from me.

JU

Julie Garza

I felt uncomfortable here. I felt judged. Literally when I walked in I checked in with the front desk and they acted like I didnt have an appointment (I set my appointment over a week ago). Not welcoming at all. As I sat and waited for my stylist there was an employee just standing at counter literally looking at me up and down repeatedly. The first thing out of my stylist mouth was literally "how much do you want to spend ? " I said "I am not sure about $1500.00 but it just depends how much I like the dress. This is my first stop. " She immediately said "Everything is about $2000.00 and up" After she looked at the pictures I had on my phone , she said "oh yea, thats out of your budget. That is going to cost you about $5000.00 so did you still want to look?" I told her of course I still want to look since I am already here and I have my bridal party coming as well and I scheduled this appointment. We proceeded to look around and dresses I was talking about were literally from $750.- $1800.00. I was glad they were less expensive but why did she try to brush me off like that? I didnt feel comfortable at all. My bridesmaid felt it as well and one of them stepped outside to call Davids bridal and scheduled us to go over. Although there were not really appointments available they fit my entire bridal party and myself in. Actually with the best stylist that made us feel extremely comfortable. I said yes to the dress ! The stylist Kelly @ Davids bridal made it so emotional and special that I had tears of joy with my bridal party. I still spent $1500. but on a dress that I tried on with no clue on the price but loved it as soon as I put it on that I didnt care what it cost. So I was very pleased the price too. Yea, it was a dress that Impression Bridal said would be $5000. I have never written a negative review but I think that this is a very special day and should be treated as such.

MA

ma s

I am glad to say i found my prefect dress at impression bridal the lady who helped was very nice and attentive. However, i had a budget which they werent really too happy about but i found the dress that i love and she was willing to give me a discount. Which honestly i couldnt say no. Also they said the dress would be ready by the first week of July so when I called the second week of July they gave me a run around of how they had to look for my dress well when they finally "found" my dress we set up an appointment for alterations right a couple hours after I got my wisdom teeth removed. So I hobble in to the store with my fiancé and soon to be mother in law. My mouth swollen and in pain, but I figured I have to get the dress in time for my wedding. After getting the dress pinned and ready to be altered, they tell me its going to be more than $400 dollars to alter the dress shoulder straps and hem. My future Mother in law tells them that unacceptable and too much. The seamstress sees me crying and then tells me she thinks my mother in law is acting that way because my fiancé and I are different races... Which is insulting and had nothing to do with the situation. Finally , we decide to have the alteration done elsewhere. Not only does the staff remove the pins which my mother in law asked politely if they can leave them on because I was sick and vomiting and there was no way Id be able to stand for more than 10 minutes for someone else to pin them which they did not care and that wasnt all they still attempted to charge 25 dollars just for the pins they now took out. We ended up getting the dress altered for half of what they wanted to charge, and Im happy to never have to deal with those people again.