Mayfair Bridal Inc

Reviews 4

HA

Hanna Blaney

I had the absolute WORST experience imaginable with Mayfair Bridal. They nearly ruined my wedding day and took no responsibility for almost ruining my wedding dress. This is a very dishonest establishment and I would avoid Mayfair Bridal at all costs. My mother and I experienced the worst customer service imaginable. I ordered my dress in September . When it arrived in January, it was a little big, so I set up a date to have it fitted. They made the alternations, and I came in for my final fitting. The dress fit perfectly except the lace around the armpits was tight and uncomfortable. In the store with the dress on, they cut the lace under the armpit and said that they would just have to clean up the last cuts they made. My schedule then got very busy and I didnt have time to pick up my dress or try it on before they sent it out of state for my wedding. A few days before my wedding, I decided to try the dress on for my sister and we couldnt get it on! It had fit perfectly several months in the store and I had actually lost 2 lbs since the fitting. Someone had taken it in AGAIN! The next morning, I took it to my trusted tailor who saw that it had been taken in twice with all the excess material removed. He wasnt sure if there was enough material left to fix the dress (2 days before my wedding). My mother called the dress shop and asked if they had sent another dress. They assured us that they had not and that we had the correct dress. We then told them that someone must have taken the dress in again--having misread the adjustment note. Then they told us that the dress had fit perfectly (they had a video of me trying on the dress after the 1st alteration) and DENIED and further alteration orders. Luckily, they had sent us the 2 alteration slips, which we sent back to them. With this evidence, they reluctantly admitted to "just altering the armpits" but denied any mistakes on their part. They told my mother that I must have gained 15-20 lbs and they told me that the stitching that my expert tailor exposed (assuring us that none of it was original) was just the original stitching. Luckily, my tailor was able to fix the dress and I barely ate the next few days so I could button the final button. I spent nearly $3000 on my dress and their overpriced alterations which nearly ruined my dress. This was among the most stressful experiences of both my mother and Is life and we were treated terribly by Mayfair bridal, who refused to admit any fault and was downright rude to my mother and I. I want to mention that at no point did we ask for a refund or compensation for their terrible error. They were just this awful.This company cares nothing about the brides that they supposedly "serve" and cares only about protecting the bottom line. This is a very shady and dishonest establishment--avoid it at all costs!

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Erika Fain

I am a bride to be and had a TERRIBLE experience at Mayfair Bridal. I am not even sure where to begin due to the fact that there were so many unprofessional instances that took place during my very short time there. First of all, despite making an appointment, we were abruptly notified upon our arrival that it was a "walk in appointment" (which makes no sense) and that if another bride were to come in, then I would have to "get out" (the representatives word, verbatim) Secondly, the store was stuffed to the brim with bagged dresses, so much so, that there was barely room to walk, much less, have the ability to review each piece in a comfortable fashion. It is a nerve wracking experience, choosing your first wedding dress, and the environment should make one feel relaxed- certainly not the case here. Regardless of the first two items mentioned, the final occurrence that prompted me to leave immediately, was the treatment I received from the two "customer service" representatives at Mayfair Bridal. I am a curvy girl, but am considered very normal in correlation with my height; despite this, I still remain self conscious about my body. Upon trying on a sample dress, my Matron of Honor was unable to zip the zipper because it was off the track; I walked out of the dressing room and an employee immediately took hold of the back of my dress and shrieked "OH MY GOD, YOU BROKE IT". After explaining to her that we had been unable to get the zipper to move, much less had the ability to break it, she rolled her eyes and walked away, while I was in mid sentence. Seconds after, another employee grabbed the top of the dress and accused me of defacing it, claiming that it was brand new and she couldnt believe I had already ruined it. No matter what the story may have been, you do NOT treat a customer in that manner and I had never been more humiliated in my life. It is safe to say that this business lost out on a large investment by their unprofessional/catty attitudes and I would never recommend them to anyone. If I could rate them at no stars, I certainly would.

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Roxanne Weiss

This bridal shop has a good selection of dresses and seemingly good customer service when you walk in but dont be fooled. Everything was going great until my bridesmaids decided to get their dresses from the store (which is $$$). They charge premium prices but fell completely short after they took our money. 1. Did not deliver the dresses on time: Although we came a little late to the game, my bridesmaids picked out their dresses in early February for my wedding on April 22. The owner assured me that she can "rush ship" the dresses for an upcharge on 65$ and the dresses would be there well in advance so alterations could be done. Needless to say, the wedding was 3 weeks away and we havent heard a thing. It was very stressful and each time we called we received vague answers about when they would arrive. They finally arrived with one week to go...and they were the wrong length. (see below) 2. Dresses were ordered in the wrong length without our knowledge, and she still made us pay for the alterations!! The owner promised that the dresses my bridal party picked out came in a short and long length and there shouldnt be a problem getting them in short length in time. They ensured us that if they were not able to order the shorter length that they would call my ladies to let them know. We didnt hear anything from the shop so we assumed that everything went well and our dresses would arrive how we wanted them. In addition to arriving much much later than they originally stated, they came in long. The owner assured me that she "left me a message" telling me she wasnt able to get the dresses in the shorter length. And to make matters worse, she still made me ladies pay for the alterations to make them short. There was no apology about their mistake. TL;DR This place is not honest. They will make promises to earn your business that they cannot keep. And once they have you locked in, they will nickel and dime you to death. Super disappointed.

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Kristin Milligan

I went in on Saturday with my bridesmaids and mother, and when I got there I was told my appointment wasnt written down. Having only experienced chain bridal stores, I was immediately disappointed, expecting to be turned away. Not here! Yazmin took me in and said not to worry. She looked at some pictures I had pinned and started pulling dresses. She pulled a dress I didnt care for, but she smiled and insisted I try it on. Well, lo and behold, it ended up being the one! It is GORGEOUS and sparkly and everything I didnt know I wanted. She even had me walk to the door of the salon since my wedding will be outside so my party could see the dress in the sunlight. I cant say enough wonderful things about this salon and will recommend it to every lovely engaged woman I know. Mind you, this incredible customer service is on top of the designer gowns and standard perks they offer, such as 2 free steamings and dress storage until the day of your wedding. LOVE!

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