AT&T Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 1659 TX-46 #105, New Braunfels, TX 78132, USA |
| Phone: | +1 830-609-4900 |
| Site: | att.com |
| Rating: | 2.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 11
Reviews 3
LA
Lance Becker
I dont recommend doing business with this location. They ran a promotion for a iPad with the purchase of a new iPhone. We went into the location specifically because of this promotion. I can order a phone from home so there was no other reason to visit the storefront. The promotion required we purchase certain accessories for the phone which we did. I am the account holder and was not present at the time when my wife made the phone purchase and she was told I would have to call ATT or visit the location to authorize the new line in order for the iPad to be activated. Chris Jackson told her he would hold it for her and for us to ask for him when we returned to pick it up. There was no mention during her visit that he could only hold it for that day and when I returned on Monday afternoon I was told they sold out and the promotion had ended. Obviously I was extremely frustrated and without my wife present and all the specific facts I left. When I called Chris today to discuss he acknowledged that he did not communicate a deadline to my wife. In fact he told her the iPad would be hers after adding the line and activating it. He acknowledges that all conditions of the promotion were met at the time the phone was purchased however he refuses to honor the promotion stating there is nothing he can do to fix the problem. That he cannot provide another iPad and there is nothing he can do. Obviously if we knew it had to be the same day we would have made arrangements. When I suggested my next course of action would be to inform the public via reviews on Google, Facebook, etc he proceeded to hang up on me.
LA
Laura Smith
My boyfriend and I arrived at the store, but there was a line ahead of us and only one employee working, Landon. He was very polite with us while we waited and once it was our turn he kept the store open after hours to help us with our questions. He was very knowledgeable and made sure our needs were met. He informed us of all possible discounts and was super friendly. Fantastic customer service! Give this guy a raise!
KA
katie jackson
Always a great experience when I go to this location. Better service and less wait than the one across town. Thanks guys! Keep it up!
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