Verizon Authorized Retailer – Cellular Sales

Category:	Cell Phone Store
Address:	6810 Bandera Rd #3, San Antonio, TX 78238, USA
Phone:	+1 210-255-1493
Site:	cellularsales.com
Rating:	4.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 19

Reviews 5

Skip Bradley

Where do I start? How Selina saved me from utter despair. Or where it all started with Verizon from Day 1? Day 1. Spent 20+ years with Sprint. They got stupid and lazy with customer service. Even called the Sprint representiative Marcelo, and was ignored. Spent well over $9,000 on phones, service and devices. Just plain ignored. Somebody suggested I try Verizon. Enter Marcelous, Verizon rep. He said he would take care of me starting October, 2014. Within 14 days... While on a trip, my new phone broke, somehow. Would not light up. I called Marcelous for help. No response. Went to a strange Verizon site in Florida for assistance. Their final statement was for $600 I could get another new phone. It was not two weeks old. When I returned, I went directly to Marcelous in his shop. He acknowledged my presence, then ignored me for over 40 minutes. I was pissed. On the way back to Sprint, I happened to be stopped, traffic wise, exactly in front of another Verizon shop that I had never seen before on my regularly traveled route. I pulled in, fuming! Enter Selina. Pleasant, warm person. She saw and felt my frustration. She immediately attacked my issues. She fixed me up. And, she will tell you, that I asked her, point blank - eye to eye-, (several times), IF she was going to be my dependable Verizon rep that I could count on. She said yes!. This whole experience has made me painfully aware that Carriers do not care about their customers plight when communications are lost. Incompetent boobs at these sites simply want to sell another phone. But, Selina restored my faith that good people who really care work for Verizon. She is an excellent liason for Verizon. She has more class, awareness, and desire to help attributes than any of those clowns at Sprint. Over the past several months, she has helped me, tremendously. And, she does not know how much more she will help with such things as "clouds, drop boxes, shared data, etc.". I need to learn all this so my smart phone wont make look and feel so dumb. I respect her and her talents so much, that I will try and follow her where ever she might go (even Sprint if she went). Keep her. Promote her. She is good people. Skip Bradley Chairman of Board, SAMSBL National Champion, 65+ World Series(twice) Park Director, MBA Verizon Customer, satisfied

Denice Fryar

My husband bought a phone case on 9-11 for $65.00. It did not fit the way he needed it to so he returned it on 9-12. They said they would credit our account back but it might take 7-10 business days. We have been waiting for the credit to post and no such luck. I called the store on 9-29-2015 at 10:00 am to check the status. He said he would check with the back office and call me back. I never received a phone call. I went into the store at about 7:15 or 7:20 that evening. There was 2 reps both with customers and said they would be right with me. I said no problem. One rep walked out to a car and helped a female out of the car with food and drinks and come into the store. They put the food and drink on the back counter and she came around to assist the 2 men the rep had left to ge meet her at the car. She started in on the process of swapping out his phone. The other guy just kept standing over her watching, then went behind the counter to drink the back to them while I am still standing in the store waiting. She asked him to start with inventory and he said I am going to the restroom first. He left the showroom to go to the restroom. By this time the other rep was finished with his customers and he came around and asked how he could help me. I explained we had bought the phone case on 9-11, returned it 9-12 and still did not have our credit. I asked to just have our cash back. He said we cant do that, we dont have cash. Then he asked the female manager what he needed to do. She said to get the original sales ID and our contact name and number and she would contact us this morning. We still have not heard from her. I am very disappointed in the customer service. I dont think I will recommend this location to anyone for assistance with sales or service.

Cheyenne Kaimi

I have a great report with Verizon i have been a customer for 8 years. I stopped at this verizon because it was closer rather than the one i normally drive to because i have zero issues. I opened a line and asked to have the phone charged to my account for billing like i done in the past at the military Verizon and the representative stated he had to ask his manager who stated no. I still went ahead and got the phone. I dont recall the representative informing me about a separate insurance company who will charge my cc account. I called Verizons customer service to ask about why i was still get changed the insurance when i cancelled it and the rep. told me that he doesnt see any charge to my account so when i told him what the charge states on my account, he told me that was not there insurance company that they go through and it was assurance (or something like that). So i had to call my bank who gave me the contact number for this ESH*TECH PROTECT PREMIUM, which i called and found out they are a totally separate company. So not only did i pay for the Verizon insurance i was paying for another insurance all at the same time. Which i informed the 2nd insurance company i had no idea you were basically a whole separate company until I spoke with the Verizon representative. When i went to get my Iphone6 i drove the extra 30 minutes to the Verizon off SW Military and had NO ISSUES and they even charged everything to my account with no issues, the information that was provided by the representative was clear and straight to the point.

lewin bramwell

Hello, I am addressing very, very good customer service from the Bandera store. The representative is Selena. I have seen her on several occasions and sometimes if I go and shes not there, I just wait until I see her because shes such as super...absolutely super representative for your store. I can compare that to another store a corporate store that is close by and I tell you they might be cheaper but the service is very poor customer service. That is what we want to promote our business today, quality service. And quality service is what you get at this store. She needs a promotion or she needs to be complemented because shes like that every time I come in the store and I just want to tell you that I really appreciate the service I get in the store and particular from Selena. I would like for you to contact her and let her know that I really appreciate the service. Thank you and you can call me back if you like. I would appreciate somebody doing something with this review. This is my go to store and I recommend it to every Verizon customer.

A Private User

Avoid this location! They are NOT a direct verizon store! They are a third party and offer very little help and extreamly poor customer service! I sent my brother to up grade his phone and he met with Rudy where he was told he could not help him. I sent my parents to up grade their phones.. they too spoke to rudy... and got poor customer service and left with out any type of upgrade nor useful information other than to call customer service or go to another location... I sent my employee and he was givin the run arround by zac and rudy. When I called to explain my concerns zac and rudy refused to give me their store managers names and any contact iformation and was told that they did not answer to anyone.... truely discusted at this locations persistant poor customer service! Please note that contacting verizon on 1604 and bandera and I-10 and dezavala were VERY helpfull and were able to solve all our cell phone issues with in minutes... some thing both zac and rudy refused to help us with numerous times!