Verizon

Reviews 6

SE

Seth Rome

My wife and I went to this Verizon store and were the first ones there when they opened that Saturday morning. I didnt catch the name of the representative who opened the store (mid-thirties, bald), but while he was initially attentive to us for about 60 seconds, he soon cast us aside in favor of getting a sale. My wifes phone had suddenly stopped charging and her home screen was discolored. It was strange. Anyhow, as much as we explained to this rep that the phone WOULD NOT CHARGE even when it would appear to be charging, he didnt take our word for it. To continue casting us aside, he put it on a charger, walked away, and instead continued to tend to another customer who had came in after us because he wanted to sell the kid an iPhone. After he wasted about 20 minutes of our time, he FINALLY declared that it wouldnt charge (really?!?!?!) and passed it off to a Tech. The Tech was at least a lot more helpful and tried several different ways to get the phone charging. It initially started to charge, so we left. About 30 minutes later, we found it wasnt charging, so I returned to Verizon with the phone and spoke with a FANTASTIC representative who I believe was named Felix. Felix immediately began accessing my account information, acknowledged that the phone wasnt charging, asked for my shipping address, sympathized for me having to make repeated trips to the store, and ordered a new phone overnighted to my wife. All of this was done in ten minutes, if even that. THIS is the kind of service were used to with Verizon and we were pleased with their handling of the situation. I would have no problem recommending this store, but make sure to assess whos handling your matters. If theyre blowing you off, ask to speak with someone else.

---

KE

Kennan Koenig

basically I got screwed by a dishonest business man. do not go to this store! I went to this store due to the fact that it was closer to me than the corporate store. I will never make this mistake again! the salesman I dealt with (I believe his name was Armando or something similar) sold me the wrong phone. I went in knowing exactly what I wanted and told the salesman, he then came out from the back with what appeared to be the phone I asked for. I soon found out by pure accident that it was actually the older 3G model rather than the phone I was expecting (other verizon stores did not even carry the older model anymore) once I found out it wasnt what I was expecting (after I had already paid) he then promised to order me the correct phone since he didnt have any in stock and I was told it would be "no problem" I would just come in and exchange the one he sold me for the correct one. Even swap I thought because at the corporate store the new 4G model retailed for the same 2 year contract price as he sold me the old one at. So, two weeks later after many phone calls and text messages and much runaround about how no one else had the phone and he couldnt order it for this reason or that and my telling him several different times that I would not pay more for the new phone he finally got the correct phone in and told me it would be the original price I paid. I work out of town so I mailed my phone back to my fiance so she could go switch them out for me. when she got there he charged her $50 more for the phone while telling her it was "ok because there was a $50 rebate" (there was a $50 rebate on the other phone too) long story short he screwed me and did not live up to his word...

---

RH

Rhonda Elder

I place my order online to expedite pickup at local Verizon store, even though I received e-mail saying order was ready, AND ALLOW ABOUT 30 MIN. AT THE STORE FOR SET UP, I was at the store over an hour. The sales person (offer no name, they used to give you a bus card.) knew nothing about it, had to pull items together. Online I was offered Free Eclipse 7 with purchase of smart phone I did not go with but decided to go with it when I arrived at store, which they did have a flyer advertising the promotion setting on the counter, at first he pointed out the promotion to me, then when I decided to go with it after learning more information, the sales person went to the back for a moment when he came back quickly pulled the flyer, and said the promotion was over that day. Quite disappointing, he said the flyer should have been taken down already, I told him it was online just a few hours earlier, he said well the must be behind also. My business will honor anything like that even if it is human error. It is a matter of customer satisfaction where I work. He also told me a line I had requested be canceled was done, it was not. The person on the Real Time Chat told me I needed to call customer service, I did that they told me the line would not be canceled until my billing period was up, make no since , as for the issue at the store, she told me she could not help me. SO MUCH FOR CUSTOMER SERVICE!!! Not even an offer to make it right. Just pay more and you can get it. NOT!!!

---

ME

Melissa Fancher

Went to this store to upgrade my phone. I was told to upgrade it would be $199 plus the bundling would be included. I got charged again for a Bluetooth devise that I already paid for. Took 3 times of calling Verizon (which they stated the store needed to credit back because they are the ones charging me) and Verizons customer service pushing that they credit me back that double charge. They never seemed to know who we spoke with. Called Verizon again because Im being charged for the purchase of my phone - was never informed by the store that I would get billed monthly for the retail price of the phone (was constantly told it would be $199). The Verizon representative asked if I was shown the payment plan for the phone - never saw it. Pulled the copy up online and my signature wasnt at the bottom which proves they never showed me the break down. They need more training for this store!

---

MA

Maria Howell

Several years ago I went to this store and walked out after experiencing inattentive service as previously described. The location is convenient to me so when I needed to replace my phone this week, I thought to try again and am glad I did. Prior to the purchase, I informed Mr.Tom Garza of my previous experience. He managed the transaction in a very respectful and helpful manner. Make sure that you shop on the days that Tom Garza is at the NB store! Kudos to Verizon for "upgrading" your team in New Braunfels!I

---

HE

Heidi Smith

It took forever to get some service but the guy that helped my friend was really nice and if it wasnt for his suggestion of the drying box at the HEB across the street, we would have had a bad evening because after my friend dropped my phone in the river, I accidently kicked hers into the water as I as diving to retrieve mine off the bottom of the river. We felt like the two stooges but that drying box saved the evening from the death grip of a hormonal woman. Thank you, Verizon man.

---

---