Hiley Mazda of Hurst

Reviews 3

EL

Elena L

I bought my very first new car from Hiley Mazda in Hurst a few weeks ago. My review is based only on my interactions with the following people - Clint/Clinton (sales dude), Glenn (manager), and the other manager whose name I cannot remember. First off, my car is awesome. Its a CX-5. If you are thinking about getting it, do it. Message me if you are unsure. My car was hard to find - I wanted specific colors with specific features, and the people there (especially Clint) worked tirelessly for days, calling different dealerships and showing me all my available options, to find me the car that I wanted for the price that I could afford. Eventually (after days of trying and a few unsuccessful attempts that failed at the last minute) they ended up finding me THE BEST car ever, and Clint drove to a far-away city to get me my car. The thing is, my ideal car did exist pretty close by (at a dealership thats closer to my home than Hiley), but it was at Hileys competitor dealership that they didnt have a dealer-trade relationship with. I could have easily just driven to the other dealership to get the car there, but the people at the competitor left me with a bad aftertaste (made me feel like they were ripping me off and pressuring me to buy, had the skeezy car-salesman vibe). The employees at Hiley made me feel like they were genuinely trying to get me the car I wanted without manipulation, mind-games, or throwing in extra charges when I wasnt looking. I feel really good having bought my car at Hiley, and I will drive the extra 30 miles to get my routine maintenance there while I still live in the area! Glenn, in particular, had a very honest vibe about him and didnt play any mind games. I cannot say enough good things about Clinton/Clint! He is SO genuine; he has none of that sketchy car-salesman vibe that makes you feel like you are being secretly violated or deceived. He is up-front about every aspect of the car youre looking at (and even the competitors cars). He worked tirelessly to get me my ultra-picky car choice, and didnt make me feel like I was being unreasonable or too specific. If I had somehow started working with a different car sales person, Id probably have gone to the competitor dealership (because they already had the car I wanted in stock); Clint was (seriously) the only reason I ended up buying my car at Hiley and not at their competitor -- I wanted to give my commission to someone who I respect and trust, not a skeezebag. I am still in touch with many of the employees as I break in the car and get used to its specificities and eccentricities (its personality). Remember, a new car is the same regardless of where you buy it, the difference between dealerships is the people! Think about who you want to be giving commission to, and who you will want to talk to about any car-issues that come up.

SU

Susan Hutchinson

This review is very delayed and I have been meaning to write one for a while now. In August I had moved from out of state to Texas. My air decided to stop working in my Mazda, so with reading all the amazing reviews I decided to take it to this dealership to have them take a look. I called and had great service on the phone about asking for the parts and everything. I had already had a mechanic look at it and they told me exactly what was wrong. I went into Hiley and told them exactly what was wrong and they said they would take a look. Now I am a young broke college student and was hoping this was covered on my warranty. I sat there alone for about 40 mins for one of the service guys to tell me it was not covered and it was going to cost me $1700 to fix everything in this car. Then he proceeded to tell me I was going to be charged $120 just to have them diagnose the problem. I then started crying saying I was not told I was going to be charged this and did not have the money. The man (who I will not name but I should) then tried saying "oh well since this is so expensive maybe we can get you into something new here". I just got this car back in May and I am crying that I am broke and you want me to buy a new car? ARE YOU CRAZY? I told him I did not have the money and would have to make some calls. About 10 minutes later, I then started crying my eyes out trying to frantically think how I was going to pay $120 that I DIDNT EVEN KNOW I WAS GOING TO HAVE TO PAY OFF THE BAT, when he comes up to me and says "you know what, thats fine you dont have to pay it will get taken care of somehow but my mechanic is going to be mad" I was astonished at how I was getting treated by this man. Okay here is the worst part, I drove off and not even 20 minutes later I got a call from him saying that he sent me an email with a survey and asking if I would please rate him a 10 because recently a customer had given him a horrible review and he is on "thin ice". I was floored. This man did not inform me I would be charged a fee to look at it when I already knew what was wrong, tried to get me into a new car, and then made me sit there for 20 minutes trying to figure out how to pay $120 when I was not even going to use their service. $1535 to fix a compressor on an air conditioner. I dont think so. Experiences like this is exactly why I hate going into a dealership alone. They try and take advantage and it is so sad to see.

MI

Michael Cruz

Best experience I have ever had working with a dealership. To start off, my wife and I worked with Morgan Cook. He was absolutely amazing in helping us through the process of buying our 2016.5 CX-5. We visited with Morgan a few times throughout the process. It started off by just stopping by to test drive the car to make sure it was something we were interested in. He greeted us as we got out of our car and immediately began find out what we were looking for. That day all we did was sit down with him, gave him some things we were looking for in a car and he narrowed down his list to what we wanted. He found the right car and we were off to test drive. As we made our way through the test drive, we peppered him with questions about the car. He answered everything we threw at him and even let us know things we didnt already know about the car. When we got back we told him we would think about it and follow up soon. We ended up waiting a few weeks before we made the decision to go with the CX-5. During that time, he called us to check up on things and see if there was anything we needed. We also called him with questions that came up. When we finally made our way back to buy the car, we test drove it one more time, and walked back in to talk more about the price. Morgan and Mike, from financing, were easy to deal with throughout that process and helped us get to a price that we felt comfortable with. Once we left with the car, Morgan still followed up to see if there was anything else we needed. He even set it up for them to detail the car later since they werent able to that night because of rain. We stopped by a few weeks later for the detail and were told they were too busy by the front desk and wouldnt be able to get it done. We then left and went about our day, but then got a call from Morgan to see how things went. We told him what had happened, and he immediately apologized and asked if we could come back. Since we were in the area we made our way back. He set it all up for the detail and we were good to go. This was by far the best experience we had at a dealership as we tried to find out what car we wanted to go with. From Nissan to Honda to Toyota to finally the Mazda, Morgan was the best of them all. When its time to get another car for the family, I will definitely recommend Hiley Mazda and above all Morgan. Thanks again Morgan!