Grubbs Nissan

Reviews 3

K

K K

I bought a used car from this dealership a couple weeks ago. Took my car in to have a simple maintenance issue fixed. Went to pick my car up and somehow in the very short amount of time they had my car in the used car service department they managed to crack my windshield and dent and scratch 3 very deep lines in the back passenger door(and proceeded to try to touch it up with paint, so i wouldnt notice). When i confronted Clint Givens, the Service Director about the issue he was very quick to deny any wrong doing of his service technicians. He was very defensive and very uncooperative in helping fix the problem.He was horribly rude and I will NEVER deal with him again. I told him that if the damage wasnt going to be fixed that I would gladly return the car and get my cash back. He said go right ahead and advised me to talk to the sales manager...which I did. He also proceeded to tell me that the cost of damage is coming out of Kayla, the sweet service advisers check because she failed to take pictures of the car when I dropped it off. I told him that was crazy and that Eric, the technician who worked on my car should pay for the damage. He was the one in charge of fixing the car and it was more messed up when he was done with it! The sales department was quick to get the damaged fixed. All though I will say that Edwardo Jordan, the General Sales Manager at one point hung up on me while I was in the middle of talking. I decided I was done dealing with him and went to talk to Ray Harris, the Preowned Sales Manager. He could not of been more nice about the issues. He was understanding and concerned about taking care of the damage without hesitation. I went to pick my car up after they fixed the door(I was told I had to call and schedule the glass company to come out to my house to fix the windshield for some reason) and there were MORE scratches on another door!!! I went to talk to Ray Harris again. Once again he was quick to assure me that he would personally make sure the damage was fixed and that the car would be perfect when i picked it up. After 5 days of not having my car because of the horrible used car service department Ray presented me with my car and it did look great..finally. I was very please with the used care service departments advisers: Kayla, Terry and Tiff. I wish their boss Clint would take note of their professional attitudes and learn from them on how to treat customers. It is because of his rudeness and dis-concern that I will NEVER go back to Grubbs Nissan to purchase another vehicle.

GU

guseppi pietro

Unfortunately Grubbs Nissan isnt the place to do business at no matter if you are seeking a new OR used vehicle. My recent visit is proof positive that this place with the salesman and the goofy sales manager just shouldnt be in business to provide "customer service" as this is NOT what I received when inquiring about both kinds of vehicles. Their attitude is that they thought they were going to sell me a vehicle that is WAY over priced with equipment on it that I didnt want. When asked why they couldnt remove this extra equipment and lower the price they said they "couldnt do that". They didnt take the time to listen to what I wanted in a vehicle OR what I could afford to pay then they couldnt explain why their electronic advertising sign displayed above the dealership building showed the vehicle I was interested in at $18,900 when in fact they showed me their paper invoice on the same exact vehicle with a starting price of $22,800......when asked about the difference they couldnt explain why. Hmmmmmm..........then they wouldnt remove all of the "extra" accessories and options to make a sale. Imagine that......a dealer thats in business to help the customer but then all of a sudden they dont want to cooperate with the customer to make that sale. HOW do they stay in business but more important would you call that good customer service..?? I certainly think not but you can overpay at this place all you want. I decided to try another dealer and sure enough the very next day I found a dealership that WANTED my business, we worked together to make this a good deal for me and they got the sale. Grubbs couldnt be bothered to work with me and then when asked WHY, they got mad. Freakin IDIOTS to be sure..!! Grubbs Nissan shouldnt be allowed to stay in business and when I get finished with the Texas state attorney general, the Better Business Bureau and the Federal Trade Commission on my report about this dealership I hope they go out of business..!! Please Folks.......IF you value your sanity and want a better deal find any other dealership other than Grubbs Nissan. For me they couldnt be bothered but Im sure there are others that think the world of them. Too bad I didnt get that treatment and all I wanted to do is find a good vehicle that I could afford.............NOT from Grubbs Nissan though.

JU

Junious Harris

So usually I expect the same old usual service non-customer service detail when getting an oil change. But this time was different ,it all started with me just pulling up to the service center and my door was opened. I was greeted fairly and just felt welcomed but this situation wasnt the turning point for me. I expected to wait like any other place but meeting the service manager was the highlight of the day. He acted so humble and offered me things I didnt know cars needed and explaining it put everything together. On to the wait, it didnt feel like a wait at all, I was constantly catered to ,checked up on and given an update on what was going on. Finally the car is ready--- As it pulls up I Notice a different --THE CAR IS CLEANED , and not your run of the mill average run through the wash here you go but detailed like service along with when I should come in, what needs to be done soon. Next a full check up in writing followed by an email with the concerns that may arise. Ok I grab my keys and approached the door as I hear a calling "MR harris, if theres anything you need please dont hesitate to call me" (THE SERVICE MANAGER) I am shocked because you cant even get a service manager to talk to you now a days they usually send there pawns to answer questions or deliver bad news ... no not this one MR Derrick Phillips is not only one of the best service managers I have ever met ,he is HUMBLE and treated me like a celebrity and that made me feel more like than a customer it dignified I am a rock star , even if this is my first time and for that I Applaud MR DERRICK PHILLIPS OF GRUBBS NISSAN FOR A JOB WELL, SPECTACULAR, AWESOME job-- thank you sir you have made my day --- And food for thought I live in Arlington but work right down the street from that dealership and I will be driving just so I can get that service ever time and just the Mere fact that I seen everyone he has come into contact with-with the same service -- Yes I will always refer and drive any length and time as long as Me Derrick Phillips is employed there ... thank you again you sir are the true winner by staying true to your self and remembering that ever one including him self will always be a customer somewhere