Charlton Motors

Reviews 4

SA

Sara Eldridge

If I could leave a 0 star, I would. This has been the WORST customer service car buying experience we have ever had! On 3-3-17 we bought a Porsche suv. When driving it we noticed a “shimmy” /stutter every once in a while .We told Ricky Clark & Paul Bosco (owner) about this issue as soon as we returned. Paul quickly stated it was the echo system that these Porches have and that is what feels weird to people that aren’t used to driving them. We again described it to him and he reiterated that it was that. (echo). He told us there is a button that you can push and turn this option off if you do not like it. We liked the vehicle and for some reason trusted what he said since it was a newer vehicle with low miles. Ricky also sold us the best bumper to bumper warranty that fixes anything and everything with a $100 deductible by any Porsche or certified dealer. After only being in the car for a few days after purchasing, it bothered me to much. I took it to Porsche and they quickly diagnosed it as the transfer case a $5000.00 fix. Warranty was notified and called me and asked me some ?’s. I stated the above issue to them and that I had told them (the dealer) while at the dealership. After waiting 3 weeks to hear from warranty they said that they were not covering it , due to the fact that this vehicle was only a few days off the lot, with low miles, and the dealer was responsible. Warranty said issue was pre existing. I then called and spoke to Ricky, he said bring it in, we will take care of it!! After another 2 weeks of being without my car and Charlton opening a new claim with warranty, Paul Bosco called me and told me to contact warranty and basically lie , change my statement, tell them I didn’t know what I was talking about..etc…(GREAT HONEST BUSSINESS OWNER) Warranty denied new claim. Paul TEXT me today stating he wanted to work it out, & for me to come in (they still had my car at this point) I came in and he stated he wanted me to pay half of repairs which is still over $1500.00. , OR cancel my warranty and pay for the fix with that refund! I disagree that I should pay anything more than my $100 deductible. He then called again this eve and said they are trying to find a used part making it about $900, if we spilt it, (it would only be another $300 for them from the $1500, he tried to get me to agree to earlier in the day) IF YOU ARE CONSIDERING VISITING THIS LOT , BEWARE!!!!! SCAM ARTIST and 100% do not care about customer service! Paul Boscos idea of customer service is to threaten the customer with having an attorney on retainer. At this point my husband and I will be contacting the Attorney General Office as well as consumer affairs. We also will be contacting every local news station and newspaper as well as all social media sites explaining our horrific experience with these guys so no one else gets scammed by these crooks!! Stay away from Charlton Motors!!

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JO

Joanne Mahieu

Sara Eldridge who reviewed this company, needs to check her paperwork to realize she did not buy her car from Charlton Motors, but from the sub-dealership of Public Auto Brokers who leases space within this dealership. Charlton Motors, separate from Public Auto Brokers, is a top notch customer service oriented business. The sole owner, Gary Charlton, is very attentive and professional and aims for his customers to be pleased with their car purchase.

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mysteryme3656

I had an amazing experience here with Terry. I ended up over here after having a horrible experience else where. He got me into just the right car for me and I love it!!!! Outstanding service here. Go here if you want exceptional customer service and for a car salesman to be up front and honest with you.

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Chris Fleeger

Great, smooth transaction for a unique truck at a reasonable price. Great financing and warranty options. Knowledgeable sales and service staff. Much better experience than big dealerships.

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