Category: | Furniture Store |
Address: | 7700 North Fwy, Houston, TX 77037, USA |
Phone: | +1 713-741-3650 |
Site: | swsurplus.com |
Rating: | 2.9 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
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Kina Mabry
I purchased a mattress with Southwest Surplus a little over a year ago. I noticed the mattress started to sink in the middle. I contacted the company to ask about a replacement, since I have a 5 year manufacture warranty. I spoke with the manger Mike about the problem and he asked me to send him a picture of the bed. So I did and he told me that he should know something within a couple of days. I contacted him via phone to see if he heard anything and he said no, and said they have to check their email to see what they can do. I simply asked him about how the process works when a mattresses is under warranty, he said they might give me a new one. I asked him how will I get the mattress to my home? He Said:" Well Im not gonna deliver it for free!" I said how else am I going to get the mattress. He Said "Your going to have to pay for it!" Mike the manger kept over talking me and yelling at me as if I wasnt a customer. Saturday he called and said he had a mattress and he can deliver it for free. So the day arrives for them to deliver, he cancels because he says he has to close. The next day they deliver the mattress 30 minutes behind schedule. THEY DELIVERED THE WRONG MATTRESS.I called Mike and he said: "Look your just gonna have to come up here and get the mattress yourself; we gave you that mattress because the 2100 will just give you problems. I said, but you did not tell me it was going to be a different mattress. He said: "I am not in the mood to argue with you, Ive already went out of my way and you have to talk to the manufacture personally, because we have done our part." He then called back and said the delivery men said they showed me the number on the mattress and it is 2100." I clearly told him it says 501 and is not the same comfort. He kept yelling and over talking me and said "I was acting UGLY over the phone." When I clearly was voicing my concern without using profanity or yelling. I told him I have never had such BAD customer service in my life and I will be contacting the owner. I wouldnt have been as upset if I felt Mike was treating me with respect and conducting himself professionally. I am truly disgusted with the customer service Ive received by the manger!
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Harry Hans
******NEVER NEVER NEVER BUY ANTHING FROM THIS GUY.****** I bought sofa from him. I drove from san Antonio to Houston because my friend recommended him. So I bought leather sofa and paid him cash. He told me he would deliver the sofa in a week. I called after week and since then he ( mike) started give me excuse and never delivered. So I called him and told him that I will go there next day to pick my sofa. I booked the U-Haul and pay from my pocked ( it was supposed to deliver by him). When I went there he said his got the lovesheet instate of sofa and there is no way he can get it today. ARE YOU SERIOUS I DROVE ALLL THE WAY FROM SAN ANTONIO TO PICK MY STUFF AND YOU ARE TELLING ME YOU DONT HAVE IT. Then he promise me to deliver my frisking sofa ( this is what he told me - this is his word) on the weekend. Since then he started give me excuse and it was never delivered. It has been over two months he is been lying to me. So finally I got frustrated and ask for the refund. This are the answer I got from him. First time. - send me your address and I will send it overnight. second time- We cut the check once a week so I will ask my accountant to cut your check next week. third time- I ask for accountant number - he was like you bought it from me so deal with me. I am not going to give you anybodys number. forth time. - you have to come here to pick up you check. ( are you serious from san Antonio to Houston)--- see how this guy is treating his customer. fifth time- started using f** word on the phone. Six time- no answer of any text and no reply of any e-mail. I still has not received my sofa or my refund. please please do not buy any stuff from him. I just dont want anybody to go though all this.
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bgodine
I went to Southwest and ordered an entire living room set and bedroom set. The bedroom was in stock at the wearhouse but the living room set was ordered from their book. Initially my experience was great. They were friendly and assured me my furniture would be delivered promptly by said date. First problem.. My bedroom set arrives and it is not the color I picked which was black. The cherry set arrives with delivery guys and I call the store. Suddenly all the niceness and charm goes out the window and the manager says its nothing that can be done b/c his guys have already sent the furniture out. No apology no discount nothing. I should have canceled my book order right then. I decided to collect my furniture and they would never get my business again. Next problem comes when my living room furniture arrival date gets pushed back 4 times. Each time I have to call to inquire b/c no one notified me. They would state it would be delivered and I would stay all day waiting only to find out the furniture didnt come in. I only give them 2 stars b/c the price of everything was negotiated to a really fair price. However things turned into a nightmare afterwards. Everyones experience is different but I swore if I ever figured out how to post a review I would share my experience. If u find something in store that you can take right away on ur own u may avoid all of this. I just wanted them to be accountable and provide good customer service and they simply did not.
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Lilian Kerry
If you are a broker ! Buyer be aware! The owner is rude and does not pay ! If you are a driver know that the loads are floor loads and take upto 4 hours to unload and the owner will not pay Detention! Did this 4 times and when a driver stayed for 3 hours the owner refused to pay. The owner Mike called on a Saturday, I worked hard to get him a truck on a saturday and because he wanted the broker to do another load and he was refused for lack of payment on another , he totally refused to pay! Does not return phone calls! Drivers be aware take payment in advance! The man is a scam.
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Nancy McNamara
Repeat buyer -- we have bought McGuire chairs and benches there at a terrific price--between several family members, I think we bought 12 and the living room chairs had hassocks, too. They will sort through a whole truckload of furniture to help you get the pieces you want. Of course they are used, but those chairs are about $1900? when new. Also have bought frames--I think the largest frame is gigantic and only cost me $35. A great place to get the type of furniture you see in hallways or behind sofas, the odds and ends pieces.
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A Private User
My girlfriend and I went to Surplus for our college students but what we found were some great values on home furnishing sure theres no AC but thats all part of the hunt for great bargains. Great prices and some unusual pieces for the home or office you must look but the bargains are there.