OfficeMax

Category:	Office Supply Store
Address:	1576 W Gray St, Houston, TX 77019, USA
Phone:	+1 713-523-1399
Site:	officedepot.com
Rating:	3
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 46

Reviews 18

Reauna M.

People on here complaining about the print center bring rude should complain to the managers and owners of office max. The print center brings in the most revenue but has the least number of employees working. It is very high stress and pays horrible. There is almost never a time when more than one person is scheduled to work there. They woukd be lucky to get even a fifteen minute break after six hours standing the entire time. So those of you who are complaining I would like you to consider this...three out of almost every five customers who walk into the store want something printed. So the print center is the backup for cashiers, takes care of outgoing mail, prints incoming email orders coming in consistently, online orders coming in consistently, walk-in prints, helps with self service copiers and online orders for store merchandise. Print orders can include basic few simple copies to two to five thousand copies, flyers, posters, booklets, laminations, printing and binding a few or many books, invitations, birthdays, anniversaries, baby showers, graduation, back to school, etc. And many takes time to get it orintef and/or cut to perfection. Now imagine ONE person doing all of this. Management absolutely knows what the issues are in printing and as you can see by the comments on all office depot and max reviews, nothing has changed in years and most likely wont. My point of this super long but informative post? Stop whining, complaining and being impatient and rude to the employees who are simply doing their job under constant stressful situations. Have some empathy or shop elsewhere. Obviously the owners do not care about their employees or customers.

EnergyPoint Research

I work just around the corner form this locale, so its the first place I think of when I need office suppliers. While I have had some good experiences at the store, more often than not I come away frustrated with some aspect of my experience. At times, its difficult to get help finding items. The store also seems to keep its inventory pretty thin. Check out waits can be long as well. Most recently, I had a cashier bizarrely interrupt my private phone conversation to tell me she some of the statistics I was sharing with a friend on the other end of the phone were not correct. I have tended to find the printing services personnel to be more dependable and professional than the merchandise section.

Monieek Hinton

I have been coming to West Gray Office Max for years and have always experienced fast, friendly and professional service. I actually pass several Office Max locations near my home and work to have my print jobs done at West Gray. I use Office Max for printing business cards, portfolios, flyers and book binding. Kendra DeLeon is the most recent team member that Ive had the pleasure to work with. Keep up the good work Office Max staff! You have a customer for life! :-) Monique

A Private User

BAD CUSTOMER SERVICE Right before paying for a filebox I realized that the base was broken (and it was the last one on the shelf), when I tried to get a new one, they wanted me to pay for another product. They actually refused to give me the better price or match the old one. HOW DO YOU GUYS EXPECT TO HAVE LOYAL CUSTOMERS?? I BETTER GO TO WALMART, TARGET OR OFFICE DEPOT. BAd experience!

Aggie Custome Homes LLC.

Terrible customer service! I was overcharged by Lilli almost $9.00. She charged me for 180 copies instead of 108 (how hard is it to multiply 54X2??). Instead of reimbursing me for 72 extra copies, she reimbursed me for 71. No apologies! Nothing. Instead, she went to laugh about it with her fellow-employees. (Why am I given a fictitious name???? I am not Kambiz! I am Margaret Z.)

elahe zarezade

I came here to do a simple binding on a document. It took me 45 minutes and nobody would start working on it !!! After 45 minutes the document was awful!!! Some pages ripped and other about to be ripped from the bind !!! I didnt have any more time to waste so I just need to reprint and bind at some other place. People need to start learning their job. !!!!

Chelseyxo Xo

I come here to print pretty often as this in the closest place to my house. The young lady at the print station , brown hair blonde ish ends, is extremely rude. I thought I was over reacting until the guy next to me said he has no problem taking his business else where is she doesnt want to do it. Horrible attitude not helpful at all.

Abria Cook

Would normally not shop here but it is down the street from work. No idea what Jerry is talking about, nobody followed me, nobody told be I was going to steal. In fact I couldn’t find anybody to help me at all. Finally left and purchased the computer at Best Buy.

Gilbert Landras

They have most everything needed for an office and the services to elp a small business. Printing services needs to get their stuff together.... Printers keep breaking and cant print in color. It is a toss up whether I can get it done here. People are friendly.

Christopher Henry

Horrible customer service. Another young black guy and I waited for 20min to be served and LEON (older white guy), walked over to older white woman(came in after us) and instantly helped her. Ill be contacting the supervisor tomorrow. HORRIBLE CUSTOMER SERVICE.

THEE Amanda

Anytime I ever try to use a coupon there is always some excuse as to why I am not able to. Also I was supposed to get a free pack of paper with the purchase of a printer and they said that they didnt have it and just left it at that... no rain check or anything.

Becky Williams

Very poor experience with the print service. Extremely rude, ignored me at the counter, and didnt get the order right. I had to come back the next day for the corrected order and they were rude the second time as well. I would take your business elsewhere.

Chris Tissues

Sorry to say it but the box store cant compete anymore with the online retailers. Went in for something simple and left without it because it was triple the price for the same product online. The facility itself was nice and clean but it felt hollow.

Stephanie Manley

It is a good office supply store with a good selection. I think their prices are equal to everyone elses. I like this location, I feel like I can get in and out in a decent amount of time. The staff here are friendly and extremely helpful.

JTLOVEBEAUTY Jetara

The worst service ever. All the employees where talking to each other not the customer. I was ready to buy a laptop, even when they didnt have the one I really wanted. Waited 10 mins for the laptop at the register and ended up just leaving.

John Wedgeworth IV

They let us come in at 8:59pm before they closed at 9pm and place an online order with a coupon for in store pickup after they were closed. They processed it on the spot, so kindly and politely, and helped us bring it out to our car.

GregR R

Worst customer service experience Ive had in a long time. The cashier was completely untrained on how to use the register, she didnt listen to anything any of the customers said. Seemed most concerned with taking a bathroom break

Michael Drone

I was there at 7:45 pm for a print job and binding job and they lied to me and said that they closed at 8 pm on a Saturday. Come to find out that they didnt want to do the job. Went to Office Depot and found that out!