Fancy Flowers

Category:	Florist
Address:	3770 Richmond Ave, Houston, TX 77046, USA
Phone:	+1 713-621-7673
Site:	fancyflowershouston.com
Rating:	3.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 10AM–3PM Closed

Location

Photos 100

Reviews 5

A Private User

Update: The owner has at least made the effort to apologize for the pitiful work done. She refunded 62.95 of the 187.77 and sent a beautiful bouquet of flowers and a note apologizing to me. It doesnt change what happened on the day of my fathers funeral, (and I still dont know what would cause a professional florist to send out work like that) but I do appreciate her efforts to apologize. Original review: 4/19/2010 I purchased a premium Serenity Standing Spray of all white flowers for my fathers funeral on 4/17/2010...Not only were the flowers wilted, old and sparse, the greenery was not as pictured, the size was totally inadequate considering the price. I selected this florist based on the reviews listed. Big mistake because it appears that they were all written in March of 2010 and most likely by the same person or persons. Dont make the mistake I made by going by the reviews. When I called them to complain, the owner acts as if she is going to refund part of my money, but I have not seen it yet. She blamed the funeral home for the quality of the flowers and the state of the arrangements...NO WAY was the funeral home responsible...they managed to handle all of the other arrangements from other florists with care and they all looked great. You only get ONE chance when sending arrangements for a funeral...I can not get the embarrassment out of my mind, on what this florist did as part of my parting farewell to my DAD!!!!! This was theft, the promise of a quality well done professional beautiful arrangement, and I got old, wilted, aging flowers, no shape, missing greenery and poor poor poor quality! The least she could have done was admit her poor work and refund my money...ALL OF IT. Ms. Owner please feel free to contact me about my refund. Hopefully others reading this will not be fooled. If you want me to remove this you should do the right thing! You added an extra level of grief to an already sad time for my family!!!!!!!!!!!!!

Cyrena Biberston

Wishing 0 stars was an option. My sweet friend had a bouquet delivered to me on my birthday. Lord knows how much she spent on the thing. My issues are as follows: 1. They didnt bother to spell her name correctly on the card. 2. When delivered, they were placed in an unattended lobby area and LEFT there. The only reason I knew I had received the gift was because a coworker happened upon them and brought them to my office. 3. I have had the flowers less than 48 hours and they are dead and wilted. Making a huge mess on my desk. My place of business is on the same street as this company. You better believe I will not recommend it, and advise everyone I know in the area to avoid this shop!!! I emailed the flower shop this morning with a similar summary of my experience, and included photos. I have yet to hear back from them. This was done after I attempted to call 3 times to speak with someone to no avail. Be warned, this place is not the shop you want to represent your affections for someone with! I will not be reporting any of this to my friend who was kind enough to send them, as I feel it would upset her that her gesture was ruined. Edit: I was just called by the manager Anna, who offered an apology and stated that they would deliver a replacement arrangement today. I will continue to provide feedback as my experience progresses. Edit #2: A second delivery was made 3 hours after I spoke with Anna. Again, a very pretty arrangement. However, I feel as though this arrangement, too will not last long. The roses are already fully bloomed and the outer petals are starting to droop. I appreciate the company trying to make things right, but in my opinion the flowers are over bloomed and will not have a long shelf life with me. Also, I was required to return the first bouquet, just FYI.

Fred Bergeron

This has to be one of the worst customer service experiences of my life! I ordered Valentines flowers through their website the evening of Feb 13th because the website specifically stated they would be able to deliver on Valentines Day. I received a confirmation notice almost immediately that the order was processed and there was no indication of any issue. I left my office number as the daytime contact number and when I arrived at work Valentines Day morning there is a message from 9:02 pm the previous evening stating that they are unilaterally cancelling the order because they dont deliver to the specified location on Valentines Day! This is bad enough but when I tried to contact them on their "Customer Service" number this seems to be their fax line outside of business hours and is a voice mailbox thats not set up during business hours. I also called the store directly from 7 am to 10 am and left a message before business hours asking a manager to call me back - no luck! After 8 am I have been greeted with a constant busy signal. I cant believe that there was no one in the store capable of returning a call! Obviously I havent seen my credit card statement but rest assured I will be raising a stink if this charge even appears on the statement. I cant speak to the quality of their products (because I havent seen any!) but steer clear of this establishment if you expect any form of customer service. And a word to the proprietors - if you cant provide a service you shouldnt accept the order!

Andrew Bradt

I usually send get well flowers to my friends when they are in the hospital, I have used many florists around Houston, until I met Fancy Flowers. My first encounter with their delivery Service was a couple days ago; I needed flowers to be sent to the Memorial hospital in Downtown Houston, to my surprise other florists don’t take orders after 2pm. So after trying several shops I came about this. Excellent price on a get well arrangement for my lady friend, yellow and bright colors to cheer her up. Nothing will excel their beautiful design, same day delivery and satisfying service. I wanted the flowers to be there as soon as possible hoping they would be there at least by 8pm. To my surprise when I at 5pm my friend sends me a picture of the beautiful arrangement that had just brighten her day. No, I don’t think they are that fast every time but I’m impress either way. I definitely will keep ordering from them from now on, since they go all around Houston, because: 1. They make sure the know all the details before they charged me. 2. Prompt Delivery service. And when delivered, if the person is not available, they leave them in the office and call the customer to inform them. (I asked them to let the recipient know) and its all taken care of. 3. Their unique designs have impressed all my dear friends and some have even brag about them. 5 stars are not enough

Baye Tilson

I have never had a worse experience. I live LITERALLY next door to this flower shop. My boyfriend sent me flowers to be delivered yesterday. The first problem is that even though the flowers were delivered yesterday, whoever delivered them told my leasing office that I had already been informed of the delivery and would be coming to pick them up. This is inaccurate. Neither my boyfriend nor I had been informed that they were delivered by phone call, voicemail or otherwise. This afternoon, my boyfriend asked me if Id gotten the flowers. So I called my leasing office. The leasing office told me that the flower shop told them that I was already informed and was coming to pick them up yesterday. Finally, I go to pick up the flowers and the girls in the front office hand me a DEAD flower arrangement and tell me (with pity) that they looked like this (read: DEAD) yesterday (flowers dont full on DIE in 12 hours in an indoor room-temperature office so I expect this is true). Icing on the cake...they spelled my last name and my boyfriends first name wrong...