Category: | Cadillac Dealer |
Address: | 2520 Main St, Houston, TX 77002, USA |
Phone: | +1 713-277-7556 |
Site: | centralhoustoncadillac.com |
Rating: | 3.8 |
Working: | 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–6PM Closed |
PA
Paul Rundall
Poor to fair is too kind. There was no abysmal rating. I had my vehicle serviced at this location because it was part of my insurances certified repair shops. Of the 10 or so times I visited the showroom, I was never once greeted with anything other than hungry salesmen who immediately ignored me with a derisive look after I indicated that I had a vehicle in for service. I was guaranteed that I would be satisfied of the repairs and the service manager, Demas, was entirely too eager that I give them a glowing review on the satisfaction survey. However, I had to hound them almost daily for updates because I kept getting answers like "We should have that done tomorrow" and never hearing back from them. I was ok that the repairs were taking some time as long as they were done right. Unfortunately, after receiving the car back, I made it 15 miles before my alternator belt was shredded because they hadnt checked the pulleys for damage and one pulley was completely mangled. The vehicle had to be towed back and there was further delay. When I received it back again, there was a terrible shudder when starting or turning off the engine. I insisted that there was a damaged engine mount but they insisted it was a transmission mount. After they replaced the transmission mount I inspected my still shuddering car and despite a readout from the "alignment" showing my vehicle to be in complete alignment, I saw the state of my tire on the driver side after 30 miles and I knew it had to be wrong. When I inspected the suspension, I found the lower control arm had been knocked off the center of the bushing. Theres no way it would have been within alignment with the control arm that far off center. I found deep tool marks on the toe-in adjustment where they had used vice grips and one nut on the replaced steering knuckle was badly rounded where they had used an imperial impact socket rather than a metric. Finally after checking some more of their work I found the nut holding the steering knuckle in place to be only finger tight!!! If it werent for the cotter pin Im sure Id be looking at a catastrophe if it had come off at any significant speed. In summary, unless your damage is cosmetic only, avoid their service center. It might cost you more than just a trip back!
MA
Mark McNulty
I have purchased (2) vehicles from Stewart Cadillac, 2008 CTS and 2013 XTS and this is my 7th new Cadillac in the last 15 years. The sales and service have been good. The problem started is when i took my car to the Body Shop (manager Deemis) from being rear ended in Dec 2012 on my XTS. This guy was the rudest person I have ever met. It was like a 3rd world country going to the 2nd level, The sales and service courteous and professional, but the body shop was like a Truck Stop Cafe in Death Valley, CA. My car had to be taken back 8 times, to be repaired again for incompetent body shop work. They only had to replace the rear bumper, only cosmetic basically. The last time I brought it in March 2013, a crack showed in the rear bumper and had to be repainted. Of, course when I picked it up, they had paint overspray all over the wheels and car and everywhere. I took it back and he only buffed out the trunk and moonroof. I told deemis you can feel it all over the wheels and roof and sides, he refused to do anything else and we got into a shouting match in the service drive. Bill Driscoll he General Manager refused to come outside and I went inside to tell him and he said their is nothing else they can do on this. It took me 3 hours with W-40 and another lubricant cleaning the overspray off the wheels and car. Now I know why State Farm does not have them as an approved facility because they do the worst job of any place I know. Luckily I did not have electrical or major body shop work done. I contacted the owner Jack Stewart and told him I would never go back there again. Deemis should have been Fired for all the complaints I have heard against this guy and his body shop work. SAVE YOURSELF THE HEADACHE. NEVER GO TO STEWART BODY SHOP. I now go for Service to Sewell Cadillac who is very courteous and professional.
ME
Melissa Pena
THE WORST CAR BUYING EXPERIENCE EVER!! AVOID THIS DEALERSHIP! They are unethical and know nothing of customer service. Once you purchase a car here you are on your own. They are deceptive and have no issue lying in your face. I purchased a 2012 SRX December 2014. The radio had a ton of static and the car had a tremble when I would come to a complete stop. I took the car in for service just days after I purchased it...it was there for 17 days!! After 17 days, Im told that many SRXs have this issue of static in the radio and the best part...IT CANNOT BE REPAIRED...there is nothing that can be done. I purchased the car and therefore it was my problem. Stewart Cadillac was unwilling to take the car back or discount any money from the price of the car. Does this seem fair to you? Their offer: 3 years of XM radio. Reallly? 3 years? So is the assumption Ill only be bothered by the static for 3 years or will they have come up with a solution in 3 years? Not sure which, but, I can you that I never received ANY documentation that my car was even there. Yes, that is correct. This is how they do business. They dont provide this documentation so that the car you purchase with issues looks like its perfect and doesnt have any issues. The tremble in the car was never even addressed. Such a dirty way to do business. Please take my advice and learn from my experience. I dont want to see anyone go through what I have gone through with these people. If you love Cadillac, purchase it from any other dealership. Oh, forgot to mention, they did at one point offer to buy my car back IF I purchased another car with them of equal or greater value (this is not legal).
TO
Todd Bennett
Stewart Cadillac has always offered customer service and/or sales support that ranks well above any other dealership in the city. The sales associate handling my latest acquisition, Kyle Moran, created one of the best experiences I have ever had in purchasing a new vehicle. His prompt attention to detail paired with his ability to negotiate advantageous lease terms was a key variable and primary reason this sale was done. I cannot thank him enough for his efforts. It’s important to note, any dealership can peddle an attractive automotive brand but what truly matters and assists in the retention of any buyer, is customer service. Stewart Cadillac’s constant feedback and communication, whether it’s related to service or customer service, plays an important factor in why I will always take my business and referral business to Stewart Cadillac. Additionally, Patrick Allen in service should also receive a notable mention in this survey. Since becoming a Stewart Cadillac customer in 2012, Patrick constantly follows up and handles any service request with prompt and efficient attention. Both he and Kyle are invaluable assets to Stewart Cadillac and will continue to receive referrals from both my wife and I for any friend/family in the market for a Cadillac. With Cadillac making aggressive pushes in design and performance, Stewart Cadillac has an unbelievable opportunity to compete with any brand, especially with a team like Kyle Moran and Patrick Allen.