Knapp Chevrolet

Reviews 3

KA

Katie Hanzalik

American Horror Story: Knapp Chevrolet edition I found my perfect car. I was very excited to take this step, as it would be my first experience purchasing a car for myself. The car was located in Houston, Texas at Knapp Chevrolet, and I would be going through my credit union in Slidell, Louisiana, where I was for the time, to obtain a car loan. It was agreed that I would file paperwork, then drive to Houston to review and pick up the vehicle. On Friday, February 10th, I called the contact number for the dealership to inquire about a used 2015 Nissan Versa Note, which I discovered was still in the dealership inventory. The salesperson physically confirmed the car was still on the lot. I immediately contacted my bank and began the process of obtaining an auto loan. I was in constant contact with the first sales representative I spoke to. He constantly made reference to "getting the paperwork in order on our end." On Saturday, February 11th, my bank was closed and therefore could not finalize the loan application. I emailed necessary documents - drivers license and insurance information - to the sales representative, who emailed me back to obtain my cosigners license (and therefore confirmed receipt of my documents). On Monday, February 13th, my cosigner emailed his license image to the salesperson. I spent my lunch break obtaining membership and taking out an auto insurance policy on the vehicle (1 hour) and made arrangements with my bank to finalize loan paperwork. I left work early to do this. I arrived at the bank around 2:45pm, and while there contacted the sales representative to obtain a purchase order on the vehicle to finalize the loan with tags/title/license fees from the dealership. The bank and I waited for this document for around 2 hours, at which point my cosigner arrived. Loan terms and paperwork finalized, the bank cut us a check for the full amount of the purchase order. I left the bank around 5:30pm, 30 minutes after they closed. On Tuesday, February 14th, (Valentines Day), I woke up at 4am to pick up my friend in New Orleans who would be riding with me to and from Houston so that she could drive my current vehicle back to Louisiana. My current vehicle - a 2002 Honda CR-V with 202,000 miles - wasnt something I felt I could get a decent trade-in value for. We drove through Baton Rouge, Lafayette, Lake Charles, and crossed the border into Texas around 8:50am. Shortly before the dealership opened (9am), I receive a text message from the salesmans personal cellphone informing me that the car "was sold last night." A text message. Take what you will from this account. But know that it reflects a deep lack of professionalism. A deep lack of respect, a deep lack of concern for time, disrespect for deals done, signed, dated. A lack of willingness on the part of "sales managers" - involved at least at the point of obtaining the purchase order on 2/13 - to check necessary paperwork before selling the car to someone else. Note also that this would have happened in the 1 1/2 hours between sending me a purchase order for the vehicle and close of the business day (7pm). I drove through thick traffic the rest of the day. Upon arriving back to Louisiana, I then had to return to the bank to cancel the loan, have the check destroyed, and contacted my auto insurance to cancel the new policy. A check for the amount of the policy should arrive in 7-10 business days. My calls have not been returned by the dealership or the salesperson. Do not do business with people who would put someone through this. Go somewhere, anywhere else, to buy a car.

KA

Kayla Ashby

I had an appointment last Thursday, 10/20/16 for an oil change. My service coordinator was Gione (not sure on the spelling). I picked up my 2013 Camaro after work that day and it was confirmed the car was complete. I was driving to work on Monday, 10/24/16 and noticed that my car was starting to overheat and a very distinct smell was coming out of the air vents. I quickly pulled over. Then, about a minute later, my check engine oil light came on. I got out of the car and noticed there was oil all over the pavement. I called Chevrolet service department first thing and got in touch with Gione. I let him know what was going on and asked if the oil had been changed. He said I could get the car towed there and if it was Chevrolets fault, I would not pay for the expense. He pretty much said in a discrete way on the phone, that it was not Chevrolets fault and highly doubtful that the oil had not been changed - the car would not be driveable. IT WAS VERY CLEAR TO ME THAT SOMETHING WAS NOT DONE CORRECTLY. So, I got a ride to the nearest auto parts and bought 2 quarts of oil to see if I could get the car to Chevrolet. The oil went RIGHT THROUGH. It was obvious to me at that point, that the cap was not put on after the oil change; also, there was no windshield wiper fluid, so that was another sign the service was not adequately done! I got the car towed to Chevrolet. When I got there and re-explained the situation to Gione, I got no sensitivity to the situation. AT ALL! At this point, it was 9:30 AM and I have been completely inconvenienced. I was not even offered a ride to work or a car for the day. All he said was, Well look into it. At this point, I am pissed, not only have you inconvenienced my entire day, but no sensitivity towards the situation at all?! Anyways, I get a ride to work and had told Gione to call me once they assessed the issue. Its 3:30 PM and still NO CALL TO TELL ME WHAT IS GOING ON! I end up just going back to get the vehicle around 4 PM and Gione says it was JUST the gasket. JUST the gasket??? Are you kidding me? So it was your fault? He not once admitted to the situation or even apologized for the inconvenience this caused me. NOT ONCE. It was like talking to a wall, literally. I would not recommend him as a service rep ever! Terrible service. I get to my car and there is oil all over the exterior handle.. and guess what??? The Add Engine Oil sensor is still going off to this day! What a freaking mess. I have been a customer of Knapp for 2 1/2 years. I also used Knapp for its body shop about a year ago. After the terrible, uncaring service I received, I am so dissatisfied. I asked Gione to comp the 2 quarts of oil that I purchased to try and get the car to Knapp and he said my manager isnt in today. Seriously??? So you cant make a copy of the receipt and place it in my file for a credit for the next oil change? Im just very disgusted with the whole process. Never again.

MA

Matthew Smith

Usually if I have one bad experience, Ill brush it off and discount it as a bad day, everyone has those. When I return three times and each time, get consistently bad service, theres a problem. It started on my first visit, for a simple oil change. I got the car back and they tried to charge me. I told them it was covered under the service agreement (This was the 7,000 mile by the way). After a bit of fussing, they were able to "look it up" and it was fine. My DEF fluid was also low and I had asked to fill it up. My understanding was that it was covered. Apparently not, I ended up having to pay a random amount for the fluid because no one knew what it actually cost the dealership. At this point I just wanted to get out of there so I paid the invoice and left. Fast forward to last week. My check engine light comes on, I go in thinking it would be an easy check by a tech with a computer to tell me whats wrong I was told I had to schedule and appointment and return. Not a big deal I though. Ill book a time slot and come back. Immediately after returning home I made an appointment for 1pm today, outlining in my request specific details about the check engine light (from onstar). It was a Redundant tank temp sensor. I figured by relaying this info, if there wasnt on in stock, they could have a chance to order one. This brings us to today, I show up for my 1pm appointment to be greeted very rudely like I should not have been there. I say I have an appointment at 1 to have a check engine light looked at, it was confirmed via email a few days back. He says they have no one that can check an engine light. I pull up the email confirmation. "Oh, sorry, that advisor is on vacation". Me, So you dont have a single tech that can check a check engine light", Sorry we dont. Thinking to myself "Seriously!?" What the F are your techs trained to do then!!!. I maintained my cool and left. Never to return again. To anyone that read this entire review. My advice, call and verify all details and know what you are getting into before hand. I will never be bringing my car back to this unprofessional, unorganized excuse for a service department. One thing I will say about this place. Lesley Russel is AMAZING! I went here as my first choice to buy my new car. Lesley was the nicest sales guy I ever dealt with. Although he didnt have my car in stock, he was very informative and helped me make an informed decision. Thanks Lesley!