Cycle Center of Denton

Reviews 3

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Sylvain Surette

We recently purchased a used motorcycle from this dealership. The salesman was great and going through the financing, buying the gear, and everything was easy and they were all very friendly. First, I noticed that the helmet I bought was actually missing a couple parts that were supposed to come with it. So, I went to their gear department and it turns out that the person who sold me my gear had been fired shortly after I purchased the gear. The new person that helped me was super nice though and did give me the missing parts at no charge. Other than the gear problem which we chalked-up to just a freak mix-up, everything seemed perfect up until about two weeks later when we noticed we never received our Honda financing information in the mail like the financing employee told us we would. We figured it was just lost in the mail or something, so we called and email to see what the hold up was since we didnt want to be late on the first payment on the bike and get a ding on our credit score. It took them until 2 days before our payment was due to tell us that they didnt file all the paperwork because the employee that did the financing for us left shortly after we purchased the motorcycle. Thankfully, they were able to make the payment on our behalf and we paid them back for it before the payment was overdue - so they were helpful in that respect, Ill give them that. Another few weeks go by and were starting to get worried since they told us when we originally purchased the bike that our license plate and title would be sent to us in the mail. We emailed and called again to see what the hold up was and, again, it took them a few days to get back to us and they let us know that they had the license plate. I guess it somehow got lost in their desk or something because they didnt mail it or even bother to notify us that the plate was there before we called and emailed. When we get the plate and title (with no apology), we notice the paperwork says that it was valid starting just a few days after we purchased the bike. Meaning that shortly after that they must have received the plate and then just never bothered to tell us that they received it. We even purchased their extra service plans and all the extras when we financed it, so youd hope they would give us at least a little better customer service with all the extra money we spent on them. We definitely regret buying those extras at this point though, since I doubt well ever let them service the bike now if this is how they treat their paying customers. Who knows how theyll treat the bikes they service. To summarize this place: Everyone is super friendly and helpful at first, but they forget about you and drop the ball as soon as you buy from them. The bike I bought is great, but everything after buying the bike involving this dealership is terrible.

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Mark Anderson

I cannot say enough good things about the service and personnel at Cycle Center. From the owners and sales staff to the service professionals and the certified mechanics this is a class 1 facility. I love this place, I have purchased two bikes from them in the last two years and rely on their expertise to keep them road worthy. When I walk in the door I am greeted and asked how I am. Never any pressure to buy, just well informed folks willing to help. Some time during my visit Carlos (owner) finds time to come by and shake hands. Kimberly (service) always has a smile for me and has time to say hi. Kirby (parts) always asks how my latest road trip went. Expert service from the mechanics is always available. Best experience Ive ever had at a bike shop!!! I stopped in to get my bike inspected so I could renew the registration. As always I was greeted by several employees as I walked in. As I walked towards the rear of the store a black Harley caught my eye and I went over to take a look at it. It was a 2011 Electra Glide Ultra Limited and it was beautiful. As I sat on it Micah (Service Manager) walked up to say hi. He said if you like this one you need to take a look at the 2014 we have. To make a long story short, a few hours later I became the proud owner of a 2014 Electra Glide Ultra Limited with only 420 miles on it. I cant say enough good things about the guys and gals there. Chris (Sales Manager) bent over backwards to push the deal thru and got me a phenomenal interest rate. Kenny (co-owner) came over to say hi and and when I told him what I was doing he told Chris and JT (salesman) to make sure I got everything I needed and wanted. And then we talked about hunting for a bit. I went back to the service shop and got Chris ( best metric mechanic in Texas) and asked him to take a look at the bike. He and Micah went put the bike under a magnifying glass and then told me I was getting a heck of a deal and that if I wanted it Id never get a better deal. Micah personally set the bike up for me and got it ready to go while Chris (Sales Manager) put the paperwork together and got the loan approved with the lowest interest rate Ive ever seen on a recreational vehicle. Kirby (Parts Manager) came by and congratulated me and when I asked him about some accessories I was interested in took care of it himself. This is my fourth bike from these folks and I recommend them to everyone I know. The best prices and employees I have ever encountered. They feel like family. Thanks again yall for another perfect buying experience!!!

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Jessica Flemming

My Husband and I wanted to get our daughter a helmet for her birthday and the only place we thought to go to was Cycle Center of Denton. Every time we come in here we are blown away at the service and knowledge of the team. This time we no different. When I arrived I was with my Daughter whos birthday it was and we went up to the front of the store but did not enter yet. we were met with a "Hello" and "How are you today?" and "have you been helped yet? is there anything I can help you with?" I mouthed why we were there and that it was a surprise and that I was waiting for my husband who had our other daughter and was on the Motorcycle (which we purchased from Cycle Center in 2012). He then explained to me where the helmets were inside the store and that we could just speak with someone in the parts department if we needed any assistance. Once my husband arrived we went inside, went to where the helmets are and was almost immediately greeted by Wyatt one of the parts salesmen. Wyatt was very helpful and knew immediately where we could find my Daughters size. the first one she tried on was too big so Wyatt found another one that was big but not too big. It gave her some room to grow. We were a little unsure about getting her one because there is not one made smaller. So I ask Wyatt if there were any extra padding we could purchase and he said he would be right back. Wyatt came back and then tried to put other padding in that we thought was bigger but it wasnt. So Wyatt then put them all back together. We ended up purchasing the one her had a little bit of room to grow into. The other thing that I really liked about Wyatt was he was so full of information. We were looking to see the price range to get our older Daughter a Honda 50cc and Wyatt had every answer covered. He also suggested we get our younger Daughter a Strider bike to get her started with her balance. This product was not something we were even aware that it existed. The best thing about our experience with Wyatt was that he was not pushy; he just answered all of our questions and let us decide what we really wanted to do. I think Wyatt is a great asset to Cycle Center of Denton and when we return to perches other items then we will be asking to work with Wyatt. Thank you for such great service and people.