Southwest Kia - Dallas

Reviews 3

ZA

Zakariah Sabatka

This review applies to the Service Department which more appropriately should add "Lack of" to the front of their title. I have waited a few weeks to write this review in hopes that I would not be so angry, but that plan did not work. Im still angry. My wife has a 2012 Kia Sorento (which I guarantee will be the last Kia I ever waste my money on). The instrument cluster went out about 1,000 miles out of warranty. Fine. Cars, especially cheap ones, have issues. I was actually not terribly upset at the outrageous bill I was getting, but what did send me down a path of barely containable rage was the severe lack of institutional control and lack of any semblance of communication. The issue starts with our service representative Jose Ramos, who explains to me the bill and why the instrument cluster costs so much... fine. Not happy, but fine. Then I dont hear a peep out of him for nearly 2 weeks outside of phone calls my wife and I make to him to get updates since no one there is telling us what is going on with her car. Now heres where things fall apart. A few years ago Kia got in trouble for their false advertising of fuel efficiency for the Sorento. Since we were going to have to go up to the service department, we thought wed try to be efficient and do a periodic mileage claim while we were there. My wife then calls the service department and gets their receptionist. She told my wife that her car was actually at 58,000+ miles. This meant it was under warranty as we had a 5-yr/60K mile warranty on the vehicle. So my wife then speaks to a "service manager" named Josh who confirms that the repair should be under warranty. Josh never speaks to Jose because Jose called in sick, and like a true amateur, did not inform his team of service cases he was working on or discussions with his clients and their expectations. They tell my wife her car will be ready after lunch sometime between 12:30 and 1:30 pm. I take a half day off of work to go home, get my wife and kids, and drive to the dealership to pick up my wifes car. We get there a little before 3:00 pm. When I ask for the car, the receptionist gets Jose (who has by this point, made it in to work), who I can hear talking around the corner from the wall to her. She then comes back and says that a "manager" has to bring me my paperwork (instant red flag). I then get to meet Daniel Stinson. How he ever go to be manager of anything is beyond comprehension. He explains to me that there was a clerical error and the car was in-fact at 61,000 miles and out of warranty and I would have to pay the full $1,600+ bill. Had a "manager" not told my wife 3 hours earlier that we owed nothing on the car, I probably wouldnt be so upset today. What really set me off was the chain of events that lead Kia to the realization they messed up and I was going to pay through the nose for an inferior product. See, it was around 3:00 pm and my wifes car was in-fact, not ready... meaning the instrument cluster was not yet installed, and there is no way that the receptionist nor the "manager" Josh could have known our true mileage. Next, I went to Daniels office with my family and listened to his "apology" for any confusion. Daniels only meager attempt at recourse was to offer me Kias corporate number. Unfortunately, Im all too aware of what a terrible company Kia is, and I realize calling them would do me no good. Sadly, this review is the only way I can even attempt to publicize what a joke this service department is. Absolutely no internal communication had us waiting on a vehicle that was not ready and paying for a repair we were told was covered. Again, I expected the bill, but being told it was covered, then not covered, then waiting for a repair that wasnt completed when promised... poor form Southwest Kia. It would be late that afternoon before we even got our car back after almost 3 weeks in the shop. (Character limits keep me from elaborating the way I wish I could in this review)

DA

Darlise Edwards

IN TERMS OF THE SERVICE DEPARTMENT: If i could put half a star, I would. I received a oil change special in the mail from the Rockwall location that I was interested in taking advantage of. Knowing that I live an hour and a half away from Rockwall, I was told to give Southwest Kias Dallas location a call. WHEN I CALLED THE SERVICE DEPARTMENT FOR THE THIRD TIME (because no one answered the first two times), I was told they would honor the special and my appointment would be set for 11:15 am. 1. I got to the Dallas location, only to be greeted with disturbing construction. I was totally unsure if I wanted to leave my vehicle to get serviced while being surrounded by all of the work. THAT should have been my first clue, but I figured since I made the drive.... 2. Im told to park under a tent, where a man checks my name off on an IPad, and tells me to leave the keys in my vehicle. Once another guy comes to take my car to the back, the man with the IPad THEN proceeds to tell me that it will be a 3 hour wait. HUH?! I ask how could this be if I had an appointment. He tells me to consult with Jose inside. 3. I get inside to find Jose eating cake at his desk. I ask him about the 3 hour wait, and he corrects me and says that its about a 3-5 hour wait and I have AT LEAST 15 cars in front of mine. I try to explain that I had an appointment, and he says that no one ever says on the phone that the "appointment time" is really just a appointment with an consultant. The time does not ensue that your vehicle will be worked on. 4. I ATTEMPT to give these people the benefit of the doubt by asking if I could simply get another car issued to me, because I have appointments elsewhere. Jose says they do not issue out cars for quick oil changes.... IT WOULD BE A QUICK OIL CHANGE IF THEY WOULD ACTUALLY MAKE PROPER APPOINTMENTS. 5. Jose tried to keep me and my vehicle stranded there after I had been lied to and wasted my gas. I told him to bring me my car so I could go. 6. Jose tries to offer me a free car wash for my trouble. I told him NO ONE AT SOUTHWEST KIA WILL EVER TOUCH MY VEHICLE AGAIN and to bring me my car. He insists on the car wash, I tell him no. 7 minutes later, they bring my car. It was washed. I was livid by this point. 7. Got home and found scratches on my car that WERE NOT THERE BEFORE THESE PEOPLE TOUCHED MY VEHICLE. But at least the car is washed... Even though I asked them not to. I will NEVER recommend this business or service department to anyone. Southwest Kia is a waste of time, money, and energy in terms of services.

PH

Phil Duke

First off, the ONLY reason why I gave 2 stars instead of 1 is because of the salesman. I was looking to trade in my car for a SUV to serve for personal and a business purpose. They had a used vehicle that I was intrested in and the salesman was very cool, calm and collective. When it came time to talk about the finance thats when everything went south. They were never upfront with me about price and even told me what the intrest rate would be before I did the credit check. I wanted to take the vehicle for the night (which is totally understandable) so I could make sure it was a right fit. All of a sudden out of nowhere, the manager (Andrew, I believe thats what his name is) said, "follow me to my office." I sat down and THOUGHT I was about to sign off for taking it for the night; I was very mistaken! He basically forced me to sign a document stating I was buying this vehicle and could not back out. I told him that the salesman said I could take it for the night and come back tomorrow to finish the deal if the vehicle was what I needed. HE said, "you dont need to come back tomorrow, this will only take 15 min." I physically felt the pressure coming from him. I reluctantly signed all the paperwork, dont ask me why. I left feeling very upset. The next morning I took the vehicle to my office and realized that it would not work for my day to day practices. I called the salesman to let him know that it would not work for me, as this was the WHOLE reason why I needed to take it overnight. Long story short, I took it back that morning. I took off time from work to bring the vehicle back and once I got there it took 45 min and telling 2 managers the same story of why the vehicle didnt work for me before they gave me the keys to my car back. It was a BIG mistake ever going to this dealership. I suggest going somewhere else, you will feel more comfortable dealing with other people.