Park Place Porsche

Reviews 3

HA

Han Edward

My experiences with their service department have ranged from poor to mediocre. I know that people will continue to frequent Park Place Porsche regardless of any reviews, so here are some things to keep in mind: 1. The service department is slow and the assistant service managers/advisors are not the most communicative. I took my vehicle there for a warranty issue, and the vehicle was there for about two weeks. During that time they were communicative after the first day or two, but after that, they were silent. If I called, I was always directed toward voicemail. The assistant service manager/advisor would usually call the next day or a few days later. Never on the same day. 2. Check your car for damage after a service. Don’t just drive off. Spend 5-10 minutes to inspect all the body panels and rims for any damage: The last time I came to Park Place Porsche was for another warranty issue that I was hoping would only take a few hours. The issue took three days, but I was okay with that. Unfortunately, they did NOT fix the problem. I drove the car home and immediately went to wash it. That’s when I noticed curb rash on the rear panel of the vehicle. One of their drivers must have scraped it on a wall or another vehicle. I contacted Park Place to let them know what happened, and they told me they would fix it. However, I told them that I didnt trust them with my car anymore and since I have paint protection coating on it, I would need a detailer who installed it to repair the damage and reapply the coating. They offered me "store credit" instead of reimbursing me for the repairs by someone else. INSPECT your car before driving off! 3. Expect long waits to talk to assistant service managers/advisors: I’ve been there several times for warranty work. When you drive up to service, the service guy is usually pretty quick to greet you and let you know that your service manager/advisor will get with you. Even with an appointment, you’ll wait about 15-20 minutes because your service manager/advisor will be on the phone or talking to other people. There have been a few times where I was never even seen by my service manager/advisor. Either he was too busy, and/or I was too unimportant for him to see a client with a scheduled appointment. WAIT in his glass cubicle and be aggressive about it. Other clients will show up after you and cut you off to your service manager/advisor. Your manager/advisor will talk with that person for a long time even if they know you’ve been patiently waiting for them beforehand. I’ve seen and have had it done to myself almost every time I’ve been there. Get to the service manager/advisor before people who show up after you do. 4. Their estimated time of completing work is much longer than they tell you: If they tell you it’ll take 15 minutes. Double or triple that time. If they tell you it’ll take an hour, expect to wait two. A couple of days could turn into weeks. And if your car is there overnight, dont expect it to be garaged or in covered parking. It will be exposed to the elements. Park Place offers complimentary car washes, which usually adds an extra 45 minutes to your wait time, but I always refuse since I prefer to wash the car myself. After my car was there for two weeks for a warranty issue, they gave it back to me covered in dirt. It had rained on and off during the time my car was being serviced. There was also mechanics grease on the hood of the car. So if you have an eye for detail, expect to do a few hours of paint correction after you get your car back from service. 5. Check online for campaigns or recalls. Park Place will NOT notify you of them. Do you know how I got notified about Porsche campaigns (recalls/updates)? Through the internet. I’ve had to read on forums that I need to take my car into Park Place to get campaigns. When I talked to the assistant service manager/advisor about why I wasn’t notified, he told me that I should be receiving an email or a letter. I’ve never gotten anything.

AN

Andrew Diederich

I was really pleased with the service. Wade was very patient with me, and had no problem gradually piecing together my preferences. We could talk about a variety of things, not the hard sell. He was very informed about all of the models and how to meet my needs. We looked at a set of cars, and from that we were able to decide what I wanted broadly. He sent me an email for a second set of contenders and we fine-tuned things. The moment the car was available with my parameters, I was contacted. We talked through the details of financing, made sure all of the tech worked with my needs, and set up for the next day test drive - all while the car was still working through its detail and CPO inspection. They moved up the schedule for me so I could test drive that next day. My wife tested things out as well. My child was accommodated from test driving all the way to paperwork. The staff were very supportive, even when there were "complications" with keeping a toddler in one place that long (they covered us from snacks to her own "test drive" of a toy version of dads car to just interacting and sharing her excitement). Wade worked with me through the entire process, no passing around to the finance guy or the boss or the 5 other people at other dealerships trying to get you to buy the scotch guard, the tint, the spray tan package to ensure you look tan enough to drive it... It was just with Wade. The "extras" are only the "real" things - road hazard for Dallas potholes and such - presented on an ipad in a drag and drop menu if I wanted them. No pressure. He demonstrated the car for me, he stuffed himself in the back of another car we tried (He probably could have used a referral for chiropractic intervention) so he could simply coach through the differences we needed to consider and try out about this model. I didnt feel like it was a "nanny state" joyriding preventative. A range of driving was encouraged. He simply walked me through the initial driving experience and shared the enjoyment. He walked me through the paperwork and we sorted how to make everything fit my needs. He gave me the manual, the keys, heck he even took the family picture with the old car and the new. He didnt scoff at being a bit sentimental, and shared that moment with us. This is how buying a car should be... Oh, and ask for Wade.

FA

Faisal Anwar

Park Place Porsche and Wade Days helped me with the purchase of my first Porsche a couple years back in what was a unique transaction that every other dealer I contacted did not even respond to (purchasing a previously CPO car that was traded in to a non Porsche dealer and re-certifying and selling it to me). After that I was sold on the quality and customer experience at Park Place and remained in touch with Wade as we had discussed previously that in a year or two I would be interested in upgrading to a newer gen model. That time came recently as I sold the car I had previously purchased and found a replacement that I was interested in. Quick call to Wade late on a Friday evening, deposit was made easily through an online link and over the next few days logistics worked out. Unlike other dealers, Park Place & Wade will go out of their way to accommodate customers (working outside of office hours, pick up from airport or other location, in style I should add too, this time in a stunning Panamera GTS!) I am relatively small fish for a dealership with clientele buying 918s, GT3s & 911 Turbos and other top $$ models so one of the best parts of my experience with Park Place Porsche is the welcoming, friendly and non-snobbish attitude from ALL the staff. This time around Wade spent an extra hour or two after my transaction was complete, giving us a tour of their entire facility including some very special cars, an absolute treat for any car enthusiast and Porsche fan. My experience with the service department has also been top notch, whenever possible I drive my car up from Austin or Houston just because the service is that much better compared to the other dealers I have been to. A huge plus for me is that they use seat and steering wheel covers and you dont get your car back with grease marks and stains all over the interior. There is simply no other Porsche dealer in Texas I would go to, and its not just the quality and customer experience, if you look at their prices and inventory, they are more competitive and have a larger inventory than all the rest. Thanks again Wade and Park Place Porsche!!