Audi Dallas

Reviews 3

LI

Lisa Scott

My daughter recently purchased her first car, completely on her own, at Dallas Audi and it has been the worst experience my husband and I have ever witnessed. She was told a specific time to come to the dealership for vehicle delivery so that they could detail and clean the car; however, upon arrival while going through the features with Chris Arellano, my daughter and Chris both noticed how dusty the inside dash and instruments were. Chris promised her a free detail as he said it did not look as if the car had been detailed; the main reason they scheduled a specific time for her to pick-up the car. She waited until her permanent plates arrived to claim the detail. She called Chris and scheduled an appointment. Upon arrival at the dealership, she purchased rubber floor mats that she asked to have installed along with the plates. She was given a loaner car that evening (Friday) and her car was to be ready on Saturday. At 11am, she had not heard from Audi Dallas, so she went to the dealership to inquire about her car. The treatment by sales personnel was condescending as well as not being able to locate her car. One sales person even laughed at her and said "Hope we didnt sell it." After approximately 30 minutes, they brought her car around which they had just detailed (interior had wet marks on the dash and it was poorly completed), they threw the mats in the back and at that time installed the BACK plate. She inquired about the front plate installation and Chris told her it looks better without it. She informed him it was a law in the state of Texas to have a front plate. He asked service and was told that was true. He then told her he would have to order a kit; he was extremely irritated. She worked in the parking lot installing the mats herself, which is not an issue; however, she thought while detailing they would install the mats and wipe them down as well. Upon receipt of the kit, he called her to schedule an appointment, this was after my husband had called to complain about the rude treatment to our daughter (with no return call after leaving messages with two different people and then calling again the next day, again, he was irritated that she could not come to the dealership when he had the time and told her hed have to get with service and schedule so she could leave her car and have a loaner. CUSTOMER service - key word Customer and isnt it what works best for them; she has a job and cant come in the middle of the afternoon. She suggested Saturday and was told they are way to busy on Saturdays to mess with this issue. She was never contacted by service and had to be out of town for work. She has returned and my husband called the dealership and left a message with Chris; no return call. He called again today and was told the plate kit is in the service department, you can get with them to get it put on or pick it up. Needless to say, he is picking the kit up and will have installed elsewhere. Wondering if the entire sales team treats customers like this or just the people we encountered. In addition, do they try and intimidate all young females purchasing vehicles? Many Audi dealerships in this area; GO OUT OF YOUR WAY to AVOID Audi Dallas

DE

Desiree Davis

I take my vehicle to Audi Dallas for its scheduled maintenance / Audi Care. This is my 4th Audi and while the Service Rep was ok (Steve) the entire dealership is not up to the standard I have experienced at others. The dealership itself should study other Audi dealerships that have excellent service and go above and beyond. Every time I have called (twice now) to schedule my maintenance those that answer the phone in general and in service are disappointing at best. They are borderline rude and speak to you as if you are beneath them - its shocking. The service departemnt is not well organized and staff does not look that professional. I bought my last vehicle at Audi of North Houston which is a Sewell dealership and serviced my previous Audi there for two years. That organization knows a lot about service - they are professional in appearance and manners. They are five plus star when they greet you, check you in and service you. The staff that answers the phone is amazing and makes you feel like you are calling a luxury hotel or accomodations. I became very accustomed to this type of treatment and loved going to the dealership and could not wait to purchase my new vehicle - I can not say I am even remotely happy with the service here. I take my car here because its the closest place to take it. I am not even looking forward to getting a new car here because so far service has lacked and I feel it will lead to frustration. I have conteplated buying my next Audi at Audi of North Houston. I will drive four hours before 1) I switch brands from Audi and 2) before I give business to a place that does not make me feel like they care about the business and have plenty of it. Before Houston I lived in Columbus Ohio and purchased and serviced two other Audis at Midwestern Auto Group - Audi. While they did not compare to Houston they were still much more service oriented than what I have received twice now in Dallas. The last time I serviced my vehicle I actually asked for a Manager and while he apologized and acted shocked about the expericne I had I did not leave the conversation feeling warm and fuzzy about the place. I just received a call that my vehicle was done being serviced. To check hours of operation I called the general service number and was greeted by a woman that sounded annoyed to be answering the phone when I explained that I would be picking up my vehicle and wanted to know the hours she said we are open now. I explained I understood but what time were they open until she actually huffed. Thats when I felt that I had to give a review because its down right annoying that we choose to drive a luxury brand and I have been treated better by oil change places in my past. While I dont drive an S5 or A8 or the "high lines" I have owned four Audis and will never change and I do expect better from you as an Audi Dealership.

ZE

Zero Cool

Big mistake that I walked into their dealership after falling for their bait ‘n switch game. Talked to sales person ‘Anabella Kiehl’ over phone and she promised to beat the competitor price as well as ‘match the low interest financing rate’ I was approved through my bank. Since the competing dealerships said it would be impossible to match the APR , I thought these folks were willing to go the extra mile to make the customer happy. Turned out ‘it was too good to be true’. Even after repeatedly asking over phone if she was sure about matching the rate, she kept saying YES and wanted me to come over with proof of my loan details. But once I got there, I realized it was just a trick to get me walk in. She told me to ignore the financing rates and focus on the sale amount instead. When I declined (as it was the only reason to come in) she got angry and told me to ‘take it or go somewhere else’. I would have appreciated it if she would have been straight up open and told me the same over phone which she didn’t. So I felt she purposefully tricked me into walking into their dealership and talk me out of the initial agreement. I drove 30 minutes to their place and waited over an hour for her and ended up getting told to go to a different place when I insisted for the original agreed upon APR. Things got escalated and I talked to her manager, he said it was a ‘miscommunication ‘and they can’t match the lower APR. The competing dealerships told me the same but at least they were honest about it and told me upfront over phone which I really appreciated. But in this case, they ended up wasting my two hours for nothing (by tricking/lying –which they called miscommunication) and I was told by the Sales Director, Adam Stanley, ‘they INVESTED two hours in me’ and not that I wasted my two hours at their dealership. Yeah right. That’s a very good phrase to ‘put up’ their screw up. So if it’s really a miscommunication (even after repeatedly asking over phone) either Anabella doesn’t know what she is talking about or these guys go to any extent to ‘reel’ you into their place and get your business. I did visit this place 6 months ago and talked to another sales guy, Rick Nelson, who was very helpful/professional about going over the deal. Unfortunately I misplaced his business card, if not I would have definitely reached out to him than go through the ‘miscommunication specialist Anabella’ that cost Audi Dallas my business. Ended up buying the car through a competitor, got a better deal, with no games and professional service upfront. They honored everything they stated over phone. Hope Audi Dallas trains their employees how to address customer concerns, so one person won’t ruin it for all others.