Park Place Bentley Dallas

Reviews 7

JO

John Phillip

Negligent, incompetent and fraudulent! That summarizes the performance of the Bentley Dallas, Park Place dealer in servicing my Bentley Arnage. I usually don’t write reviews, but I decided to publish my horrendous experience to warn unsuspecting customers. If I could give negative points to this outfit I would do so in a heartbeat. Here are a few highlights: • While my car was receiving periodic servicing, the dealer left the car outside during a hailstorm, and the car suffered substantial hail damage. It took the dealer about two months to repair the hail damage. When I was picking up my car after the repair, I discovered scratches on both bumpers and a fender, and a dent on the side. When I brought it to the service advisor’s attention, he argued that the damage hadn’t occurred while my car had been left with them. I had to meet with management several times and escalate the issue before the dealer eventually made the repairs. • On several instances, a short time after the dealer had inspected or serviced the car various warning lights would indicate low windshield fluid, brake fluid or power steering fluid. When I returned to the service area, each time the service advisor would tell me that they just didn’t “top it off.” • Since I purchased the car, an engine warning light intermittently lights up. The dealer has attempted to find the source of the issue by replacing various sensors at the engine, exhaust, vacuum line, and other temperature places. I have spent several thousands of dollars attempting to solve the problem. Finally it turned out that the culprit was in a setting. The car was programmed for short trips, and when I drove a longer distance the engine warning light would come on. • Over the years I have opened the sunroof on only a few occasions. Recently the sunroof would not close unless I would restart the car. The dealer’s diagnosis was, first, a bad switch, which was ordered. After waiting three months for the switch to arrive, I called back. The dealer asked me to bring the car back for them to reconfirm the cause of the sunroof malfunction. The new diagnosis was that the rails would need to be replaced at the cost of $4,500. I had difficulty understanding why a new set of rails would be needed and expressed my concern to the service manager. He promised that he will look into it and let me know. Again, he asked me to drop off my car so that they could verify whether the problem was the switch or the rails. I received a written statement stating that the rails “are falling apart” and needed to be replaced at the cost of $5,763. I was shocked and referred to the earlier quote of $4,500. He said he would honor it. What a deal! • When I picked up the car without replacing the rails, there were no interior lights, which worked fine when I dropped off the car. I complained to the manager, who replied that the problem might be a low battery, which I should charge. That certainly seems to be the responsibility of the dealer since I brought the car in with perfectly working lights. I received no apology. • To get a second opinion on the rails, I took my car to AutoScope Foreign Car Care. The service manager was very responsive and within a couple of days called me with good news that the sunroof rails were in perfect condition and didn’t need replacing. The problem was in resetting the sunroof to a zero position. He cautioned that every time the battery goes below 10V the sunroof loses initialization and must be reset. As for the non-functioning interior lights, this was due to a blown fuse that AutoScope replaced. The entire cost for fixing the sunroof issue and the fuse was $270.27. • If you ever have any inclination to do business with Bentley Dallas Park Place service center, do yourself a favor and run the other way.

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TR

Travel Merc

We purchased a 2016 Flying Spur Bentley. Since the car was almost new and coming from a dealership we did not think we would have to check closely. We took the car home at night but the next day we noticed several issues just to mention a few chip paint, torn passenger rear seat, stains all over the interior. We were also promised by our salesman that we would get a similar make and model or compatible vehicle as a loaner whenever our vehicle would be in for service. I have made 4 appointments to get my first oil change done and each time I went the drop my car off for service they would offer me a low cheap end vehicle. Despite several attempts to get the dealership to keep their promise they refused. Due to all these issues I did not feel I should keep this car and support a dealership like this. I went to another dealership to trade in the Bentley for a Rolls Royce and was told that the Bentley was involved in a wreck and the entire back was repainted. Park Place Bentley did not disclose any of this information to me. I am very disappointed about my experience with the sales person and the manager of this dealership and will advise anyone doing business with them to be aware!!!

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JE

Jenn BISHOP

Great place to buy a car and have it car serviced. If you have problems it maybe with yourself not the dealership

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PA

Patrick Osweiler

Great dealership with knowledgeable staff, esp. Simon, Brand Mgr. for Bentley.

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TA

Taylor Deshmukh

They are so helpful and nice and they make buying a car the best experience.

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WI

William Lavin

Excellent experience and Simon was a wonderful sales representative.

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CA

Cathy tippett

I havent been but i believe its a good place

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