Kay Jewelers

Category:	Jewelry Store
Address:	11200 Lakeline Mall Dr #7, Cedar Park, TX 78613, USA
Phone:	+1 512-257-9180
Site:	stores.kay.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 30

Reviews 7

Quentin and Faith Johnson

Horrible service! The first time we walked up to the store the sales person was helping someone and no other associates were around. We waited, but were never recognized. A simple "we will be with you in moment" would have been nice. We left and finished the rest of our shopping. We came back and there were at least three sales people. My husband asked for help. The young female associate came over, I pointed to the charm I wanted. She grabbed one and said nothing else. She then walked way with no further conversation. So, I followed. When the total came up it was $60 over the price! I looked she had gotten the wrong charm. Her only statement was "Oh" no apolog! Then she went over and got the right charm which she handed to a guy working behind the counter. He came over and tried to hand me the charm I asked if he could please put the charm on the bracelet for me, he said nothing and started struggling with the charms. The girl corrected the transaction and said heres your receipt. They were extremely rude. We use Kay Jewelers at the Killeen Mall and I have excellent service!

Jean rundblad

Make sure you know what your warranty covers. My mother bought 3 necklaces(one for each daughter at Christmas). She also bought the warranty for them. She is 93. 3 weeks after Christmas the chain broke. I went to this store and they said not covered. But I could buy another warranty to cover it every time it breaks! The manager-Alan, actually said that it will break repeatedly because it is siver and it is cheap! His words exactly! I thought that Kay Jewelers was a reputable company with quality merchandise! Guess not according to Alan the manager.I had to buy a secondary warranty to cover the chain and to get it fixed repeatedly. What a rip off! My mother was not trying to save money she was buying lasting gifts. NIce way to treat a customer and senior citizen. I dont have the heart to tell her about this.

Josh Haney

I have been going to this jewelry store for 2 years now. Its absolutely amazing the service is always amazing and the jewelry is beautiful. I do have to mention the 2 sales people who have always been the most amazing helpful people here. First is Kim who was the first person I have ever encountered here. She help me design my engagement ring for my wife and it turned out absolutely amazing. The 2nd is Liz who is my number one sales person here. She so amazingly helpful and caring. No matter what I need she will always go above and beyond to help me out. This is the only jewelry store I go to and that wont change any time soon.

Michael Warram

Out of all the jewelry stores I had to choose from I would say this one is the best. The friendly staff member Mike was super helpful. He greeted me with great enthusiasm and listened to what I had to say. This made shopping for my wife very easy because he asked good questions and gave excellent advise. If I could give more stars I would.

Carissa Dickey

Every time I go there, whether its to browse or shop, everyone is so friendly! Its always a nice experience. I love getting help from Alan and Mike. They are the reasons I keep coming back! Even if Im not buying theyre super friendly and helpful and a lot of fun!

James Graham

Great store they had high Quality jewelry at reasonable prices. The sales staff was very knowledgeable and extremely helpful. I would recommend this store to anyone looking for jewelry

Stephen Grant

Fantastic store. Please see Liz, she is the absolute best! She saved my wife and I from the Barton Creek Mall location. We will continue to purchase jewelry from this store.