James Avery Jewelry

Category:	Jewelry Store
Address:	12700 Hill Country Blvd. C1-100, Bee Cave, TX 78738, USA
Phone:	+1 512-263-0835
Site:	jamesavery.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 22

Reviews 5

Rosa Williams

Ive recently visited the bee cave store on several occasions. Each experience was very negative the first time it was during Christmas I was looking for a ring the sales associate that finally assisted me was not very engaging, and it made me feel like my business was not wanted in the store the associate went as far as directing me to a jewelry store across the road, where I did go and I ended up spending more than the highest priced items that I saw in the James Avery store. The experience left me feeling like the store doesnt want the business of black Americans, as I was the only black in the store. After getting home and thinking on it for a long while I decided maybe I was over reacting. So I decided to give it another try, being that the person I was purchasing the items for loves James Avery pieces. I did I picked several items that I wanted that day. The sales clerk treated me the same way as the first sales clerk, i was very uncomfortable to say the least. The rings needed to be sized to an 11. the clerk informed me that she would need to email to see if the rings could be sized to an 11, and that she would email me a response. This on March 30th . I have yet to get a response . I now come to the conclusion that this company does promote this type of behavior. The only thing different from the other customers is my color. My money was the same color. I was dressed appropriately. Although my friend loves these pieces. I cant spend my money on them especially if I cant be treated with respect like every one else that walks through those doors. It also safe to say not only did you loose a new customer youve also lost a long standing one.the jewelry store across the road is way more expensive. At this point Id rather spend more and be treated like a human being with dignity and respect

Promising charley

I have been disappointed with the customer service the last few times I have been here. I will be looking for a different place to purchase my charms. I dont even want to go here to have my charms put on or my jewelry polished.

KATHRYN RORER

I love the James Avery staff they are extremely helpful and very customer service oriented :)

Deus Ex Nox

They refuse to engrave anything not bought at their store. Absolutely unacceptable.

Xilu Ma

Great selection, very friendly staff, not pushy at all, service was top notch.