Category: | Bridal Shop |
Address: | 5200 West Loop S, Bellaire, TX 77401, USA |
Phone: | +1 713-668-3100 |
Site: | texasbridaldepot.com |
Rating: | 4.1 |
Working: | 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 11AM–7PM 10AM–6PM Closed |
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Ololade Ekosanmi
This store has to be the worse bridal store EVER! First of all, I will like to make it clear that if you can ever avoid this bridal store, pleaseee for your sanity and happiness AVOID IT! Wedding planning is so stressful that you literally dont need additional headache. Trust me, this is my first ever writing a review about anything in my 29yrs of living so far. I placed an order for a wedding dress in February , 2017. I was told I have to pay 50% of the dress the same day which I did and 59% when the dress arrives . Ms Rose then measured me and all. Ms. Rose was super helpful and all. Shes nice, cheer you and all but I think the entire store is a joke. After making the first 50% payment, I was then informed that the order will take almost 4month. Towards the end of June 2017 Rose called me that the dress came in, I went in to try the dress on and went home absolutely sad because the fitting was absolutely horrible. Prior to leaving, I was taken to an alteration place on the 2nd floor called Dana Alteration to fix it, Ms Dana charged me $55 to fix my loose sleeve and burst line. I was told that my dress will be ready before she travels to Vietnam and all. Fast forward to one week before the wedding, In August. I called Ms Rose that I will be coming to pick the dress and had told her to order a viel for me. I clearly mentioned that I want a blusher and she states that they would provide the veil and blusher at half price which she charged for $280.37. Just earlier today I went to bridal depot to fit the dress, try the viel on and all, the veil which was missing the blusher by the way . I then realize that the color and the contrast of the actual dress did not blend. I decided not to take the veil there and I was told I couldnt leave work my dress thAt has been fully paid for until I pay for the viel. It was a mess, when I mean a mess? It was a total mess. There comes this very absolutely ridiculous, very rude man named Greg as I was told that was his name, he was a very miserable looking man. It was claimed that he owns the business and all. He clearly told me to walk out of the store without my dress that I have fully paid given to me. I resisted and the police was involved. Even after the police came, the man was still rude that the officer had to tell him that thy are doing their job. The officers listened to our story on both ends and clearly said how will you tell someone to leave without their dress that has been paid for. He even told the police officer to leave and they had to tell him " we were called in to see what the problem was, so you cant tell us to leave." He absolutely was a crazy miserable man that needs a psych eval. ATTN brides, please your wedding dress should not cause you to be angry and upset. No store should threaten you with calling police upon charging such huge amount of $ ok your dress. No one should ever make you feel like pulling your hair out on a dress you have fully paid for. If you dont want stress and disappointment for yourself. Please AVOID this place.
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Crysta Baldwin
Avoid this place at all cost! One of the sales people, Rose, is very manipulative and will tell you anything to make a sale. I went to the Bridal Depot with an open mind and the idea that I would just try on a few dresses without buying. I happen to find a Justin Alexander dress I really liked, but wasn’t ready to buy. I asked Rose how much the dress cost because they don’t have price tags on any of their dresses and she told me $2400. When I told her that was out of my price range, she said they had a coupon for $1000 off that was expiring that day. She also told me that the dress would be custom made to fit my measurements so I’d save money on alterations, and would even come with a free veil worth $380. When I was still hesitant about buying, she told me that I could return the dress if I changed my mind and was willing to give me as much time as I needed. It all sounded too good to be true but I really liked the dress and wasn’t ready to walk away from the deal so I ended up buying it. Shortly after this encounter, I went dress shopping at Ventura’s and after telling them about the deal I got at bridal depot, they told me I had been lied to, that the dress Rose claimed cost $2400 really only costs $1600 and that it’s common for the bridal depot to pretend there’s some special deal or coupon expiring that day to pressure you into buying. They also told me that Justin Alexander does not do custom work and that all their dresses come in standard sizes. To top it off, I found the exact same veil that Rose claimed cost $380 for $200 elsewhere... I was outraged! Literally everything that came out of Rose’s mouth was a lie and it didn’t end there. I called Rose 2 weeks after I purchased the dress to ask for a refund and she told me “no problem. “ I didn’t bother explaining that I knew she had lied to me about the dress because I just wanted my money back. Every time I would call her to check on the status of the dress, she would tell me “I’m waiting for email confirmation,” or “it’s pending.” Three weeks after I first requested a refund, Rose told me, “Corporate is going to call you so you can explain why you want to return the dress. They didn’t believe me when I told them you wanted time to decide and they want to know why you took so long. They should call you today or tomorrow but call me back if you don’t hear from them.” Um… are you kidding me? At this point I knew I was getting the run-around and that Rose most likely had no intention of refunding my money. Who should have to defend themselves to “corporate”?! I disputed the charge with my credit card company and thankfully they refunded my money and handled the situation. Seriously, STAY AWAY FROM THIS PLACE!!
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Chelsey Rigg
I wish that I could give Bridal Depot negative stars to help other brides avoid it. DON’T GO HERE. This was the most stressful part of my entire wedding, and I was still dealing with them even after my wedding was done. First off, be wary of their sales tactics. They operate like a used car dealership. Do not let them upsell you on something you’re not certain about, and definitely get it in writing if they promise you can return anything. This happened to me with a veil and they gave me the runaround all the way up to and through my wedding date, and it took constant badgering and finally threatening them before I got my promised refund. They are horrible at scheduling or communicating in general. Rose is the only one who has any idea what’s going on, and that’s not a compliment. I was so worried that my dress would not be ready in time for my wedding I was literally sick. It took two weeks of leaving messages for Rose before I finally heard back from them on a timeline for my dress. She told me during this call that my dress would be completed in January, two months before my wedding. So you can imagine my frustration when I was standing in Bridal Depot, less than two WEEKS from my wedding, and the dress was still not ready. They lost my belt, and ordering a new one was a stressful, last-minute ordeal. Alterations were a nightmare. Dana ultimately did a good job, but getting there was extremely stressful. First, Rose’s team didn’t measure me correctly (no height measurement? Seriously?) Then they surprised me by tacking on extra charges (about $200) for the alterations they had led me to believe would be included. The shadiest part of that is when I argued some of those extra charges, suddenly they started giving me freebies. I was happy with my dress in the end, and Dana wound up being very helpful, but the experience was much more complicated and stressful than it needed to be. Weddings are crazy, expensive ordeals. Bridal Depot should be all about helping brides. Instead, they use sneaky tactics in an attempt to take advantage of their customers. From me having to call for weeks leaving messages before hearing back from them, to driving up there for dress fittings with a dress that isn’t mine, to fighting for SIX MONTHS to get a refund on that stupid veil, I am convinced you would be better served going just about anywhere else. Bridal Depot is an unprofessional, disorganized, and shady place, staffed with some smiling, fast-talking workers trying to bleed you for as much money as they can. RUN.