Joan Pillow

Reviews 4

A

A Private User

I agree with Christie below, I am not sure what the negative reviews are talking about...I had a perfect and unexpected experience. My mother and I were shopping in Highland Village and saw the salon from the car, we stopped in to make an appointment. It was during a Lazaro trunk show, as we were browsing the store freely the ownder Joan, stop by us and introduced herself and started talking to us about the gown my mother and I were looking at. Joan did not have a scheduled appointment at the time so she asked if I wanted to try it on...of course I did. My impromptu stop turn into a full apointment, I tried on all the dresses I wanted I even tried on some just to appease my mother, and Joan encouraged my mother to pick out dresses that she liked. Joan was extremely knowledgeable and kind and really wanted me to enjoy the experience take it all in. This was the first place I tried wedding dresses at and it became the last. After having some Bridal fun and getting advise on what fit my body type the best I was torn between two dresses. A Lazro and a Vera Wang, because my father was out of the country and my brother in Austin I did not have the male perspective to help make my final decision that I wanted when buying THE DRESS, fortunately for me Joans husband John was in the store that day and was more than happy to help and sat next to my mom as I tried on the final two again. Without letting John know what our thoughts were on the dresses he gave his opinion on both, which brought valid points that we did not consider, but it wasnt until one of the other consultants explained how in one dress you see my face first and then the dress, that we all agreed that the Vera was the one for me! It was definitely a family effort. I left that day an Impressions Bride and could not have asked for a more special experience. Joan and her team made me feel extremely conformatble and gave me their full attention which I think it is what a Bride to Be is looking for when they shop for a dress. I stopped by today to visit my dress and discuss accesory options and I was greeted with a warm welcome and the same excellent customer service as the first time. They even let me put my dress on again! If you are looking for a one of a kind experience, Impressions Bridal Salon is the place.

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A

A Private User

I saw Impressions when I was driving by Highland Village. I called and made an appointment. This was the first bridal salon that I visited, so I was unsure of what to expect. The owner, Joan, helped me during my appointment. She was very nice and knowledgeable about the dresses. I felt very comfortable as I browsed through their vast selection. Joan actually brought a dress for me to try on that I had not chosen myself. The dress she chose was the third one that I tried on and I started to cry. This was THE dress. It looked perfect on me. I was so scared to look at the price tag, for fear that it would be out of my range. To my surprise, the dress was in my price range and actually a bit less! Joan did not bring in an expensive dress hoping to make a big sale. She brought a dress she knew would look great on my body type, which was actually one of the least expensive dresses in her shop. I did not buy my dress that day because I was afraid that I would be missing out on my wedding dress shopping experience if I bought a dress at the first shop. I visited two other stores. I did not have near the same experience that I did at Impressions. I dealt with sales associates that were trying to make a big sale and did not know the first thing about their dresses. I promptly went back to Impressions and bought my dress. I have been back for 2 of my 3 fittings so far and each time I have had a good experience. In fact, I have had to change my fitting appointments several times due to my work schedule, and each time they have given my new dates without any problem. I have already recommended Impressions bridal to one of my newly engaged friends.

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A

A Private User

Ive been looking for my wedding dress for a year. So by now, I know what Im talking about. The stock is okay - what you would expect if youve been looking for high-end gowns. But the consultant I dealt with had NO idea what she was doing. I would ask her questions about the designers, the gowns, how theyre made - she knew nothing about the products and just kept telling me how "great" every dress looked. Lets get real - not every dress will look great. When I asked about dresses they did not have in stock, my consultant and other employees said those dresses would not be the right choices. How do they know, if I had to do the research for them? And then they kept pushing tiaras, clips, headbands - not a top priority for me that day, as I tried to make clear to the women working there. I believe this salon is more interested in making a sale than helping brides make a very important decision about her wedding gown. For me, it is too emotional of a decision to have someone so obviously uninformed and NOT helpful handle it. I also observed Impressions marks up its gowns by 10% from other salons and the designer websites. The staff could use some lessons on professional boundaries, too - within three weeks of walking out of the store, I was contacted four times about buying a dress from them. May I remind Impressions they are not in the used car business. To be frank, I found the staff so irritating I would not buy a wedding gown from them if it was the last bridal salon in Texas. Weddings are stressful enough for brides without the bridal salon adding to it.

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JO

Jordan Schultz

While I cant say my experience was completely horrible. I can definitely understand the negative reviews complaining about poor service. I drove in from out of town to see two specific gowns from a trunk show, one of which ended up not being there at all. This frustrated me since the day before I had called to confirm my appt and they had the style number of the two gowns I was going to look at. I would hope at this point they would have informed me one of the gowns was not there since they had already begun the trunk show and were aware of the styles they had and did not have. Beyond that, I had a general feeling of being neglected...no one was necessarily rude, but when going to an upscale boutique with plans of spending upward of $10k on a gown I guess I expected to be wowed by customer service. Majority of the time my friend was having to help me in and out of dresses because Joan was nowhere to be found, this turned me off. I was made to feel that they had other more important things to do. Joan was pleasant when she did make it around to check on me, but overall there are other high end bridal salons that would be better options for a bride searching for a gown.

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