Value City Furniture

Category:	Furniture Store
Address:	451 Clairton Blvd, Pittsburgh, PA 15236, USA
Phone:	+1 412-653-7450
Site:	valuecityfurniture.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 92

Reviews 15

Kimberly Ross

My husband and I recently purchased the Cheyanne sectional 6 piece set in ivory from value city and we are very pleased with the furniture now that it has been brought in and set up. The salesman, Eric, that we had the pleasure of working with was amazing. He was not over the top and pushy like you would expect, he was friendly and available to us when we needed help! We first went to Levin, where we were avoided by every sales person possible until we decided to spend our money elsewhere. Seconds upon entering Value City we were greeted and taken in the direction of what furniture we were looking for. Once we made our decision to purchase the checkout process was equally as wonderful. We opted for the insurance on the furniture and were advised that within the 5 year plan we recieved if we did not have a claim to make that the entire amount we spend on the insurance (which was roughly $200) would be given back to us at the end of the 5 years I store credit. We were set up for delivery within a week. The delivery men that arrived not only called us on 3 separate occasions to confirm, remind, and give us a delivery time, but when they arrived they were so personable and friendly ( to the extent that we wanted to offer them to stay and kick back a while with us) delivery was done on under 15 minutes upon arrival and they not only carried it in but set it up and took the wrappings along with them. I mean, the last time we had furniture delivered, levin wouldnt bring it any further than our front porch. Overall, the furniture company we originally avoided, for what reason I honestly dont know, ended up being one of the best decisions, experiences, and purchases we have made. Thank you Value City for truly creating such a relationship with us that we will never forget and we will certainly be bringing our business back very soon.

Tara Kavanaugh

If I could give less than 1 star I would. We ordered a bedroom suit from value city. The delivery came outside of the window they gave us for delivery. So we were not at the house. They called telling us they were there, and I had to leave work and go meet them. When they went to set everything up, they were missing parts. I had to take off work another day for them to deliver the rest of the parts. When we went to put together the dresser with the mirror, we realize that they had forgotten the support rails. We called the store and had to go and pick them up. They gave us the wrong support rails. After two more trips, we finally got the correct ones. After owning the bed for two weeks, one of us sat on the edge to put on shoes, and the bed cracked in half. We finally convinced them to take the furniture back, for a full refund, since their furniture is obviously very bad quality. When they came to pick up the furniture, they were supposed to get there between 1030 and 1230, I got a phone call at 8 AM that they were at the house to pick up the furniture. Awful customer service terrible quality of furniture.

Christy E

We ordered a couch from here a few weeks ago and the couch is pretty nice, but the sales people were pushy and rude. They made us wait to place our order and they talked on the phone with other customers while processing our transaction. We did not get the cleaning supplies that should have come with the warranty, When i called, the girl asked me to come to the store to pick them up. Since it was a new couch, I asked for her to send them in the mail so I didnt have to make a special trip and we probably wouldnt need them in the near future. We never got them. I called back to the store today and the lady on the phone was VERY rude and told me she doesnt know who I called and there was no record. She kept cutting me off on the phone and told me that I would have to call the delivery store. I cant believe the terrible customer service we have gotten.

A Private User

Our sales guy, Scott, was awesome. He was attentive, but not annoying. He knew his products and didnt try to upsale anything. We went to a few different stores that didnt come close to the sales staff at Value City. Nice work! Would recommend and definitely buy there again. Shawn from Charleroi

Vincent Longinotti

Overall bad experience with Valu City. Had delivery scheduled for 12 - 2pm. They called me at 7am saying they cant do it then and can only be there at 9am had to reschedule for the third time. No, I do not think I will go back there again.

MonaLisa Leung Beckford

So expensive furniture, and only the front door staff greeted us, nobody came to greet us for the rest of the time. I will say, they have a huge selection of furniture if you dont mind the high price.

danielle price

I have to say I had the Best Customer Service Experience with Value City! Doug & Rick did everything they could to meet my expectations and were extremely understanding and truly cared! Thank you!

isa gonzalez

The delivery was today the sofas were damaged. Now i have to take another day off for another delivey and they were not even nice when i cld customer services about this.

Scott Rikki

go the sofa bed was broken and mattress that i paid extra for was dirty,and the driver would not take it back.

Patricia Strothers

Value City furniture has good and sturdy furniture that last a long time! Excellent customer service.

Darla Mccall

Wish they were closer......Really miss Value City Department Store!!!!

Greg Belding

I purchased a recliner at a good price and very good service.

Kevin Carranza

Great place to go to get furniture.

Diane lynne

Informative.polite..knowledgeable