Category: | Furniture Store |
Address: | 19 NE 1st Ave, Hallandale Beach, FL 33009, USA |
Phone: | +1 954-454-9500 |
Site: | wassersfurniture.com |
Rating: | 4.7 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 11AM–2:30PM Closed |
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Aaron Hill
Buyer Beware!!! Do not do online business with this company. I ordered some chairs from them. The order said I should see it within 3-5 days. 3 weeks after not hearing from anyone I called. A young lady answered the phone. I told her my dilemma, she said she couldnt help me, I had to speak with another person who was with a customer. I told her I needed an answer, as we were moving soon, and could anyone else help me. She said there was no one else. I called back an hour later, and now the guy I needed to talk to was gone. The same lady answered. I asked her to speak with the manager, she told me she was the owner. I asked why she didnt help me the first time, and she said it wasnt her job. The owner told me this, I could not believe it. She wouldnt even look it up for me the second time I called. How does the owner of a company not possess customer service skills. She never apologized for the delay, never apologized for not being able to help me, so I cancelled the order. I am not one to confront people or write bad reviews. I never raised my voice, or got mean, and she simply said no problem and cancelled it without trying to keep me as a customer. So if you are shopping online, these people have 0 customer service skills and care nothing about your business, spend your money somewhere else.
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Giuliana Pigna
WOW. Furniture shopping made easy!! This is a one stop shop for QUALITY items that will last you a lifetime. I spent the last year of my life looking for the perfect chair for my family room. I probably looked at over 100 chairs. Either the quality didnt match the price, or it didnt come in the color I wanted, etc. I went to Wassers Furniture and within 10 minutes finally found MY chair (American Leather - fantastic quality, MADE IN AMERICA!!). Josh and Jaime helped me customize the entire thing, from the color and material of the legs of the chair to the color and material of the fabric. Best part, the chair was in my apartment in 3-4 WEEKS. I have waited for furniture for months at other retailers. Josh and Jaime took the stress out of furniture shopping and for that I am grateful. I definitely plan on returning to Wassers Furniture for all of my furniture/home needs. 100% customer service + satisfaction Easy delivery Customized to meet me needs I couldnt of asked for more
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Jared Newman
Just got my furniture from Wasser’s and beyond the quality of the furniture which is what they pride themselves on, the service has been outstanding. i don’t normally review but the type of service i received has been outstanding! I have shopped all over and i finally stumbled upon this family run gem. Everything they have is of better quality then normal furniture stores. I dealt with Josh from start to finish and everything was seamless. Ordered some items from italy which arrived in the lead time he gave me. I like how he did not try to oversell me, and guided me towards the right decision instead of trying to up-sell me. My sleeper sofa I ordered was to big to fit through my door frame and his guys took the sleeper apart and then brought it inside and reassembled in my home office. His delivery guys had the same mentality as him, and they spoke english! Overall would highly recommend to anyone looking for medium to high end contemporary furniture in south florida.
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A Private User
I have bought over two rooms of furniture from Wassers, or from Josh Wasser, in particular. It is Josh who has sold me on the store, and Josh who has not betrayed my trust or faith in his being able to deliver. Unable to get out of house much due to illness, it can be very stressful making such costly purchases solely based on online photos. But, Josh Wasser has always gone the extra mile in sending samples, addressing problems when they have occurred, and more. While he has always prided himself and the business on delivering the best price, it is not that promise that keeps me coming back to purchase more (and I am coming back to get a bedroom purchase). It is his desire to please and make every purchase mean something more than money. -- Rochelle Lesser, Nationally Certified School Psychologist Founder & President, Land of PureGold Foundation, Inc.
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Ian Horowitz
I was in the market for a sleeper-sofa. Josh, who is the president, was very helpful in showing me a variety of options and helping me figure out what would be best for my small space. My apartment building is very strict with deliveries, and Wassers was very flexible with me and had the sleeper-sofa delivered on Saturday for me. I am very impressed with all of the accommodations they provided, the great service, and the product they delivered as promised. I ended up choosing the American Leather queen-sized sleeper sofa with the standard mattress. Amazing product, I might just start sleeping on it, instead of my own bed!!!!!!!!!!!!! :) I highly recommend the store, and if you are in the market for a sleeper sofa, check these out, you will not be disappointed.
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Barbara Grunewald
Very disappointed with the customer service of this company. They sold me an American Leather sleeper sofa making me believe that the mattress of the sofa was 7", when in fact it is from 1.5" at the head to 4" at the bottom. Very uncomfortable to sleep on. Made complaint with the company but was rudely told it was my word against their word. Only when I pointed out how badly they treated me as a customer, they offered to send me a free mattress protector and sheet set. Appreciated, but unfortunately doesnt make the sofa more comfortable. For the price of the sofa (expensive!) I expect different customer service. I cannot recommend this retailer. Make sure you check everything they say about a piece of furniture before you spend your money with them.
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Brent Schillinger
Nothing but the best when it comes to customer service. I ordered a fabulous sofa five years ago from Wassers Furniture which I have thoroughly enjoyed. Unfortunately in the past few months the fabric began to show some unusual wear. After just one call to Josh Wasser very quickly an insurance adjuster showed up at my home. A minute later he told me the couch couldnt be repaired but the company would replace it at no charge. I spoke with Josh the next day and he handled everything. Within three weeks a brand new sofa was delivered to my home. And the delivery guys took away the old one. The process was incredibly smooth and all thanks to Josh Wasser. What a pleasure doing business with this company.
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Danielle Hayes
Wassers is less than a 15 minute drive from my house and I find myself going there to look at their selection even when I am not in immediate need of furniture. Their showroom is modern, sleek and full of high quality pieces. I have worked with Josh Wasser in the past and find both he and his team to be super helpful, knowledgeable and, most importantly, attentive and friendly. I should mention that, even if you do not have the luxury of visiting their beautiful store, Wassers website is top-notch (there is nothing worse than a bad website...) In all, I tell all of my friends to visit Wassers when they are looking for an addition to their home (like an amazing pool table!)