OfficeMax

Category:	Office Supply Store
Address:	12255 Biscayne Blvd, North Miami, FL 33181, USA
Phone:	+1 305-893-2854
Site:	officedepot.com
Rating:	3.5
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 99

Reviews 8

Cesar Ramirez

This afternoon I came in to buy an office chair that was on sale (from 169.99 to 99.99). I took the ticket from the display model (there were several) and asked an employee to get it for me. He asked immediately if I was planing to buy the protection plan they offered (which seemed weird) and I declined. The guy disappeared for 10 min and came back telling me they were out of stock. Due to the suspicious question, I did not believe him and went to look for myself on the boxes located high on the shelfs (you need an employee to get them for you). Surprise, they had the chairs. I confronted the guy, and he told me that that was not the same model I was asking for (what, am I stupid? I can read models!) and tried to dismiss me. I asked the price of that one in the shelf, the guy rudely answered that that was not on sale like the one I wanted (NOT WHAT I ASKED). As I was getting angry already, I decided to leave before I would create an scandal. This guy obviously did not bother to sell me the chair because I did not want their protection plan and that cuts into his commission. Well, Ill get it online where I dont have to deal with rude salesmen. To be fair, 6 months ago another employee sold me an office chair and he was extremely nice. I wish I remembered his name to exclude him from this review, and I certainly hope he is working somewhere better now. Today was not the first time I have encountered rude employees at this store (hence this review, I hope somebody at Office Max takes action). And these guys complain that the online retailers are going to bankrupt them, go figure...

Charlene Burrowes

If I could have given no star I would have the store Manager OH MY he is so rude. I could not believe I was speaking to a store Manager, if you are thinking about going to this store to buy even a pen DONT. I have never felt so disrespected. And when I told Mr. Washington how I felt as a customer, he never tried to rectify his behavior he just justified it. By saying that how you preceive it. but as a Mananger I have leaned that If a customer feel you are rude or disrespectful correct the problem. By apologizing. Not telling me thats how you Perceived it, and definitely not by telling me if I be quite and if you stop talking and listen. And all this was over the phone. All because I Called due to I was given a item number and was told to call and see if other stores had the item I was looking for. Cause she (the associate) at another location told they may have it at another store. The first thing he say to me after giving him the item number is if you would look and read cause, Im looking at the same thing you looking at. I now interrupt him by saying no Im not looking at anything. Cause I was just walk out of the store with the item number. But he responded if you would be quite and let me talk. I dont think so thats not how you speak to a customer. I told him never mind and have a great day. To call back and ask for the store manager and the store manager was him "Washington" smh and then to look at all the negative reviews no wonder the associates are rude.... customers service starts from the top down ~never will I go there~

Johnny Bionic

The store is way too under staffed for the demands of Miami. It has been this way for a very long time mostly due to budget (not management as you would assume), and will likely remain this way for a very long time. Period. You can take it out on the staff thats there if you want, but trust me when its busy each and every person there is doing 12 jobs at once with no breaks (and I stress / no breaks + very long hours is the norm!) the majority of the time (way more than the average human can manage) working over time or off the clock for very little money just to keep that dysfunctional store running, and no one is ever just "standing around" unless they are new and clueless (and they wouldnt last long). The service is actually excellent there when the store is not busy and overwhelmed with Miami customers (many who require personal shoppers and expect someone to stay with them on the floor especially during times when the store busy and overwhelmed) did I mention this store is very under staffed.... If this changed it would make all the difference. You could put the most talented person in the world on the floor but they cant be on the floor and help with the line and be everywhere else they need to be in all 4-5 departments at once. Thats just not humanly possible.

A Private User

This store consistently provides the worst shopping experiences. The staff is very slow, do not know their products, and can not be bothered to help. Unfortunately, the closest staples is more than 20 minutes away with traffic. The last time I was in the store was 2011 Sept 19. I and 5 other customers stood in the check out line for over 20 min. There was one checkout person until he decided to take his break. He closed down his lane and we waited about 3 min for the next cashier to open hers. She kept saying she wasnt suppose to work that day. I have never seen more than one lane open to checkout regardless of the number of customers waiting. Plan on 10-15 minutes to check out, especially if your in a hurry you might be better off driving the 20 min north to a better store.

alejandra martinez carrero

He venido 3 veces por que es lo que me queda mas cerca, pero la prixima vez manejare 3 millas mas e ire a otro sitio. Despues q esperas de 5 a 8min para ser atendido no te prestan la atencion a ti y debes seguir esperando por ayuda. Nunca hay suficiente personal. Cada vez es una experiencia peor q la anterior.... tienes que jalar y mendigar por atencion y ayuda

Tony Escapa

Its 15 minutes to close and I am in an extreme rush to get business cards for a presentation in the morning. It was nothing but one thing after another until I got here. Sam, Cedric went above and beyond the duty to make sure I didnt leave empty handed. They were not only able to get me a set of business cards but despite the difficulties with their machines they made magic happen. This kind of customer service deserves more than the usual commendation. These small tokens of assistance to the customer is what makes long standing relationships with business owners and the like.

Richard Conley

Waited in check out for ten minutes-one check out open -fifteen people in line -management walked around and spoke to no one. No attempt was made to help other than walk around and look disintrested. I left a 300.00 purchase and walked out with several other people. This was on 1-11-2013. Girl at check was nice and tried to process a printed rebate and was not being helped by another girl manager who looked like she hated her job, As I left the check out girl was still confused and was not at all supported by her managers.I will not be back to this store

Wayne Skalka

Door Buster how about door closer. I saw a add for a Notebook computer for $349 that great deal so I want to the store, first the display was not working then when I went to go buy it they said they dont have in stock so I asked for them to check any other store and they said no one has any stock yet, how can they advertise a door buster good from Sunday to Tues and they dont have stock of the item and will not get any tell after the sale is over. This is false advertisement so if they state attorney general is reading this please take a look into this.