Petsway

Reviews 3

MA

Mark Baylor

THis place is odd in some respects. Its a pet store and that is what it is, but one visit to the next (usually about 2 weeks apart for dog food) the fish tanks go from clean and healthy to dead fish floating and algae everywhere and fish loaded with ick. Its like they clean the tanks restock them and do the same thing again when it gets bad...no obvious regular maintenance. Last year my wife went through 3 fish from this store, all of which were sick and died...we finally went to petsmart for one thats been doing fine for almost 10 months now in the exact same environment. One of the main issues I have with this is the apparent knowledge of the fish guy and gal...they talk about the subject in a way that makes them sound informed, but if you are informed yourself you realize quickly they have very little understanding of fish and their environments. They speak as salespersons tripping over themselves when caught in inaccuracy or mistruth and once thats pointed out they get angry and defensive instead of taking time to learn more. I often find myself in there for the dog food but overhearing aquarium section conversations where customers are being entirely mislead and misinformed. I step in sometimes and correct what I heard. After a few months of this happening off and on some newer employee who is no longer there mentioned to me she appreciated my info and inputs but it made the managers mad. She said she learned things from me every time I came in and when she would try and discuss these things with her boss she felt as though he was frustrated with her for asking questions about things he had no knowledge base to answer. (these are general aquarium details - things anyone dealing with aquariums should know. imo, most hobby fish owners have a greater base of education on the topic than this staff as a whole.) I have no idea why she no longer works there but I have a feeling the reason new folks dont stay long is because they dont fit the "clique" thats been established among the longest term staff. The employees vary in their attitudes and willingness to help the same way. One day everyone is friendly the next everyone is withdrawn and doesnt speak unless spoken to first. Other comments about the smells are accurate but if the litter is maintained ferret droppings dont smell badly...they only get odiferous if not kept up with, not maintained. The excuse of not taking out the trash was rubbish for the uninformed public - they neglected to take responsibility for not properly maintaining the cages/pens to begin with. In the time Ive taken to write this review it occurs to me I dislike this store and subsequently, this company. We stopped buying dog treats and fish stuffs from here a year ago...the dog treats because the quality and quantity for the price is poor, the fish for obvious aforementioned reasons, and fish equipment because of the crazy overpricing on so many items. When i think about all that Ive written it puts in perspective for me the fact that I feel badly about giving this place any business. They are 3 blocks from our house so convenient...but from here forward Ill be driving 10 or so miles south to PetSmart. This entire store and its managing staff would need a complete overhaul for me to consider doing more business with this company.

HA

Hailey Elliott

On Tuesday November 6, 2012 I made a visit to this pet store to see if there were any pet crates for sale. Once in the store I noticed some pets to the right of the entrance so curiously I headed that way take a look. What I saw was very disturbing. A vast number of parrots were showing obvious signs of illness, including but not limited to, feather plucking, puffed up feathers, eyes half way closed or closed for most of the time, poorly preened feathers, tail bobbing and open mouth breathing. One large green parrot was especially lethargic. I looked to the bottom of its cage and to my horror saw what looked like an inch of feces dried to the bottom. Due to the amount, it was clear it had been there for a long time.This large green parrot also did not have more than one perch. Birds forced to sit on one perch size only, suffer severe pain and eventually can get permanent damage to the talons. There were few birds that didnt look sick and the ones that werent were not secluded from the sick ones. I was especially concerned for a baby African grey right next to a cage over-packed with ill birds. Baby birds are especially defenseless against transmittable bird illness! There was also a healthy in appearance Quaker marked as sold in the row of cages below the packed cage of sick birds. What an upset feeling this owner would have if a week down the road the Quaker began exhibiting signs of illness of a transmittable bird disease! Birds go down hill fast once sick and I can be certain many of them will die if not given immediate care from an avian veterinarian! Many birds were also lacking what they needed to sustain their basic needs. This includes toys to chew. Without these toys, the parrots will suffer anxiety, depression and boredom leading to feather plucking which is bad for their physical health as well as their mental state. The animal neglect I saw really saddened me. Needless to say, I left the store without the cat crates I had came for and headed to another store.

A

A Private User

The groomer there is a butcher. I have a six year old long hair purebread Pekingese. I called the previous weekend to schedule and get a price and they told me it would be twenty dollars. I took him up there at the scheduled time of 8 oclock and the place was dark so I called with no answer. I called back before nine and the groomer said he was scheduled at eight but would get him in since they did not tell me the whole place was closed but the groomers. Even though the internet says they open at 9 not at 7:30. I dropped him off with instruction to just trim out the mats, bath him with the shampoo I supplied, brush him and trim his nails. I picked him up about 11:30 to find him with more than half of his coat shaved off which took six months to grow back and was about one month from full coat. When I asked about it and and she told me that she had to to get some of the mats, which I know is a complete lie. He only had a couple of mats on his rear and some on his underside. None on the rest of his body which she shaved anyway. An obvious case of laziness, not wanting to take the time to use scissors and save his beautiful coat. When I checked out they charged me thirty dollars instead of the twenty I was quoted even though I supplied the shampoo. The checkout girl informed me that they are not supposed to give prices over the phone. Also when I got him home I noticed that he also has razor burn on his penis. It was an overall bad experience and terrible value. I would not recommend ths place to anyone. So if you care about your pet, save you and your pet some serious misery and go anywhere else but pet warehouse.