Mercedes-Benz of Lancaster

Reviews 3

SA

Sam Taneja

It was the worst experience of my entire car buying experience. It is a long story but please take time to read it as it is word by word true and will save you from getting cheated and all the issues as they will sweet talk you by saying that how they are oldest mercedes dealership in PA and stuff, maybe among all the BS they will tell you, this is the only truth they would tell you. The were trying to sell me a car which had been into an accident without disclosing me about it. I am from KY and I was interested in buying a preowned Mercedes Benz CPO S550. I called and spoke with the salesman name Andy Fox, who pretended to be very nice. We negotiated a deal on the S550 diamond white VIN number WDDNG9EBXDA523886 and stock number MB6682B. It had a clean carfax and I specifically asked Andy Fox that if there was any physical damage to the car or had been that I need to know. I explained him that I am coming all the way from KY which is almost 500 miles away from you and I dont want any surprises. He assured me that it is a great car and I would be very happy to see the car. We also made me purchase the insurance on the car before even looking at the car, which was reluctant about but still did it as he was like "if you dont have insurance, dont even make a trip, as we will not release the car". So I did, even though my state farm agent told me that I dont need it, as they cover the new aquire up to 3 days but no issues I purchased it. I also hired someone to drive me there rented a car as I didnt wanted to put almost 1000 miles on my car. Andy Fox specifically told me to arrive by 12 noon and he will have the car ready. By chance we arrived early at 8:30AM. There dealership was closed so we drive around and luckily found the car standing out in the lot. The front chrome trim was falling off very obvious and the front bumper was completely misaligned, from one side all the way in and other side hanging out. I was really upset, as we just drove 8 hours. We waited and came back at 9am, when they opened. I saw Andy Fox and asked him to show us the car, he took us to the car and I showed him the damage and surprisingly he completely brushed me off and said I am mistaken and its not that and whenever I tried to talk to him, he kept running away pretending that he is super busy and run away, when we were the only one in the showroom as that early time. Then this guys has a nerve to take me to his manager Tony Seyfert and tell me to start signing the finance paperwork. That moment I completely lost it, I was like this car is damaged and you are not even listening to me and stuff. That moment Tony stepped and asked me to show him what I am talking about. I took him to see the car and he agreed about the damage and told me that the previous owner took off the bumper and got it repainted, so just by looking he knew about that car but never disclosed it to me. Then I took the car for the test drive and realize that the thing where the seat belt lock in for broken and was fixed with the transparent tape and the doors were shaking as if the car has been into a collision and have shaken the whole car up. It took 60 seconds to get the sunroof open and they said it has a slow Motor. Just for everyones knowledge this is there so called CPO, that goes through that 152 point inspection and stuff. This car was a junk. Then when I asked why there is nothing on Carfax, Tony tells me that Carfax is not 100% reliable and things can happen to the car which is not reported. So dont even trust there cars carfax as they will fix accidental cars and will mention it on there records and hide them for customers. I am glad I did not buy a 1 sided airplane ticket as I would have been completely screwed. Save yourself from getting cheated and dont trust these people and dont buy anything from them because they are bunch of scammers. It was along story but a true nightmare experience of mine, hopefully you will read this and find a different dealer to buy your mercedes or any car that they sells and save yourself from the horror.

KE

Ketia Jamerson

Getting in contact with your service advisor is a pain. Once you do speak with him, he sounds like he hates his job. You guys really need to give John a raise or vacation. He sounds tired and overwhelmed. When picking my car up, I literally spoke with the receptionist 30 minutes before arriving. and I advised her what time I will arrive. She advised she will have my keys ready and will be waiting for me. I did not get a loaner this particular time from MB due to filing an insurance claim, so I arrived in an enterprise rental. When I arrived to pick up my car, I was approached in an unprofessional,confusing and condescending way by two service advisors . When I told them I was here to pickup my car, he immediately changed his tone and body language and gave me the MB customer service that I was use to. When going into the reception area to get my keys, the receptionist had the same unwelcoming,confused and condescending " How may I help you??????" tone as the advisors. The advisor advised the receptionist that I was here to pick up my car. He literally stated surprisingly" Oh thats her car thats outside" The receptionist quickly changed her tone and demeanor and handed me my keys. Your staff made me feel like I did not belong in your establishment and their reaction when finding out that was my car waiting to be picked up was a shock to them. You should really teach your staff about diversity, that people of color ie) can own a MB too so that there will be less of a shock to your staff and everyone can receive the same treatment at all times !

JE

Jeff Martin

I wanted to take the time to thank Sean Rozick and the rest of the staff of Mercedes-Benz of Lancaster PA for making my car buying experience a great one. After searching all over the region for the right Certified Pre-Owned car, I found that this dealership had the most competitive prices within a 400 mile radius. I drove to PA all the way from Norfolk, Virginia and was not disappointed in any sense of the word. The prices were true to their word and the exact car that I saw on their website was on the lot for the exact advertised price. Mr Rozick was a true professional and I felt that he really had my familys best interest at heart. Mr Rozick spent hours trying to get my family and I the best car that fit our budget. The negotiations over the price were straight forward and simple and we were able to find common ground very easily. Mrs Tanya Adcock in the admin department worked hard to make the paperwork quick and painless and we were on our way with a beautiful new Certified Pre-Owned car with a smile and no headaches. Even though I live 400 miles away, I will definitely be doing business with Sean Rozick and Mercedes Benz of Lancaster again for our next car purchase. I feel that its worth the drive to Lancaster to do business with this dealership. Thank you Mister Rozick and the rest of the staff at Mercedes Benz of Lancaster for your professionalism. My family and I look forward to doing business with you again in the future.