Cricket Wireless

Category:	Cell Phone Store
Address:	1024 Harlow Rd, Springfield, OR 97477, USA
Phone:	+1 541-744-1473
Site:	cricketwireless.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 8

Reviews 25

Wesley Aldinger

I was in town on business, needed a cell phone. Randall, the sales man, was awesome. He knew about the phones they carried, I called about a specific phone, to make sure it was in stock. He said he had it, he made sure it was there the next day for me. Before my planned visit to the store, he called me back and told me about two other phones which might be a better fit, as I had told him what I needed in a phone. (Great, since it gave me time to look at them on the internet, which I didnt) Though there wasnt any sales pressure, I ended up taking his suggestion and buying a slightly more expensive phone. Normal prepaid cellphone sales staff dont even try to sell me a phone, I just buy one. I want more out of a sales person, I want to be "sold" a phone, with no pressure. Thanks! Plus, the store carries cases, which is super important! I always wanted a wallet case too! Now I can totally screw myself over by losing my phone! Yay! Haha

Hey Aaronites

I bought a phone five days ago. The phone works great,the salesman was nice. When he put the screen protector on, he left too many air pockets, and it began to lift. So my girlfriend and I,went in today,and showed it to another guy,but we had problems with this guy before. So I explained the situation, and he gave nothing but attitude to us. I aksed what can be done to correct the screen protector. He went and checked with the manager. He came back and asked for the receipt. My girlfriend and I, both said, " cant you check it on the computer?" He did and got another screen protector, and threw it at me. I told him that I dont know how to do it. So he put it on the phone. When he finished, he said, "We cant keep doing this. " This was the first time this has happened. I am not happy with this Cricket store. The customer service was poor. I do not recommend this location.

Amber Wiskow

I have had nothing but great experiances with this Cricket store. My most recent trip was to trade in my 6 year old cricket phone for a brand new shiny one. The man that helped me was amazing! He was sooo helpful! He helped me make the right decision for me! After I paid for everything, he put my phone case and screen protector on my new phone for me! It was perfect and the screen protector had NO BUBBLES!!!!! He was AMAZING!!!! Ronald W was his name and I am so thankful he is the one that helped me that day!!! Was at the store July 31 2015 at 10:36. Thank you Ronald W! You made my experiance a great one!

Angela Wall

Horrible service. I was passed back and forth for more than 5 hours for a mistake that they made that would have turned my service off. And then I had to tell my problem to each one of the people that I got transferred to it wasnt until I requested that they document what was going on that they even bothered to make any notes about it on my account.

joe wilson

This is the best phone store I have ever done business with. The staff is friendly and very knowledgeable. They helped me keep my number and I got a great deal on a new phone. Coverage is great (AT&T towers) and Im paying less monthly for more data. I would highly recommend this store to anyone looking to dump their current carrier.

Alison Rhoads

Same people have worked here since I moved here four years ago. Excellent, humorous and fast customer service. Wont try to sell you stuff if youre not there to buy stuff. But will offer lots of suggestions on brands and service and share personal experiences with particular brands/products if asked.

garryrr

If all you want in a phone is to talk to people, for the cheapest price, you might like cricket, until you try to get any sort of customer service or honesty. You will be lied to, ignored, treated poorly, waste lots of your time, and thats on a good day. STAY AWAY!!

A Private User

I paid Cricket $130 on June 1 for a months service and now they want an additional $130 for last month, a month in which I did not receive services. Oh and I still dont have service on my phone. This is a clear violation of ORS 646.607

Big Miles

Always when I walk into this store I feel welcomed. I only go into the store once every few months or so, but I always see smiling faces. Customer service is always on point at this store, and that is why I am a loyal customer!

Jocelyn Bryant

Went in to get a phone set up with service from them. I also wanted to port my number from Verizon prepay. Randall and Chris were super helpful and friendly. Got me taken care of in a timely manner and I was out the door.

Cozette Coy

I am shopping around for a new provider. I have left several messages on their voice mail... and have yet to receive a call back. Not a good way to represent a company. Im checking this one off my list as a NO!

Kasi Minniear

Super helpful. Went from $200+ at Verizon to $60 here. Got nice phones for cheap. Reps didnt know much about the phones but tried :) very Happy overall and havent experienced a difference in reception.

Sam Haber

Really helpful staff. They helped set up my daughters phone (porting a phone number and all) from a horrible Trac phone my ex had received free from the State of Oregon.

A Private User

I was there for an hour just to pay my bill. They are soooo sooo sooo slow.

Daryck Darnall

Great customer service always nice and helpful and professional

Josephine Entizne, Sedillo

I love this store, good customer service and phones

Michelle Walker

The staff is always very pleasant and helpful.

LeaAnne Larsen

Ron Williams at the store was SO helpful!

carly young

Super helpful staff. Quick, easy.