Santiam Bicycle

Category:	Bicycle Store
Address:	388 Commercial St NE, Salem, OR 97301, USA
Phone:	+1 503-363-6602
Site:	santiambicycle.com
Rating:	4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–6PM

Location

Photos 81

Reviews 7

Brittany MacPherson

Terrible, rude service. I took mine and partners bike in to get looked at the other day. First off, my bike is pretty old so I knew I needed to at least get the tubes changed out. The person who helped me only did the back tire even after I asked him to do both...on the way back home I hear the front tire pop and is now completely flat. On top of that, my chain, which never have me problems before, just fell off as soon as I got home. Next thing, which is the reason Im writing this review, when looking at my partners bike they were just incredibly rude. The bike has a lot wrong with it, but I dont work at a bike shop so I have no clue whats actually wrong with it. After being told multiple times that they didnt have time to work on it I still couldnt seem to get out of there for an hour. The guy kept fiddling with the bike while at the same time telling me he didnt have the time, parts, and kept referring me to another shop. While he was looking at it I asked what needed to be done, like if the brakes and other things were functioning fine (I assumed he would be able to tell me by looking at it, guess not), in a very stern voice told me "HUN, I JUST DONT HAVE THE TIME". On top of being a rude prick he was also a misogynistic prick. But then he kept fiddling with it rather than set up a time to look at it or just let me go. Finally after an hour I was able to leave and he referred me to Scotts where they were at least courteous. Do not go here, save your time and give Scotts some business instead.

Ian aka Nightrider

Wow......I went in today to get my tires and inner tubes replaced and had the worst customer service ever. I called and asked how much it would be for them to install them only, I had my own supplies. First they told me $5 a tire then I called back and asked how long of a wait and confirmed that it was going to be $5 a tire, then the other guy told me $6 a tire.....only a $1 difference but still if a customer is told one thing and then another you should always go with what the customer was told first. Then when I brought it up when I got there and I told the guy that I was given two prices he was very rude about it and said it is $6 a tire. Then my chain was off my bike and I asked if when he did the back tire if he could put it back on, he stated "Yea for another $5" REALLY! Wow after I was clearly frustrated about being told two different prices for the tire installation. It would have taken not even 2 minutes to put it back on.......I know companys have to make money but you have to have customer service as well and today there was ZERO! I had to do the tire part but needless to say I wont be going back. I work customer service and that was absolutely ridiculous today. Scotts Cycles just earned all my business. 1/2 a star if I could.

A Private User

Recently paid a LOT of $ to have my road bike serviced here. They told me it would be one day. Two weeks later still hadnt heard from them, so I went in to get my bike. The guy who attended me (long bushy beard and glasses) was a royal a-hole and treated me like an idiot. He told me they were still waiting for parts (it was a tune-up and there were no parts!), and when I asked what parts they were waiting for, he was very short and told me that "(he) hadnt worked on it" and couldnt give me any info. When I asked another question...he quickly shot me down again and told me he couldnt tell me anything and that they would call later. Anyways... I did later get a call and the bike had been done the whole time. Not sure what Mr. beardmans problem was but I about punched him in the face for the way he treated me. Follow up call was nice (different person), so I will probably go back, but not impressed for first experience.

A Private User

Every time I visit Santiam Bicycle in Salem, I wonder why I didnt start going there years ago. I use my bike everyday and have been to other stores all around town. Santiam is way ahead in customer service while still managing to charge a little less than the competition. Most recently, I went to the store because my back wheel had lost three spokes in a few months. I have an old Dutch bike so I typically have problems finding parts. But the employee spent time walking me through my options and calculating the cost of parts and labor. He made sure that I understood my choices and even encouraged me to take a few days to decide. When it comes to price, I have shopped around town on occasion. I have never once found a Santiam item to more expensive and usually it is a few dollars cheaper. For service and value, I dont know of a better store.

Josh Coulson

I went in today looking to buy a new bike. I will admit I am a pain in the ass because I didnt know what I wanted and was very indecisive but they were very understanding. I left to mull over which bike I wanted and when I came back an employee named Troy came and he didnt just try to sell me something expensive he took me all around the back shop and showed me what is good about a part (i.e. The back wheel hub) he physically showed me the differences in parts and didnt just tell me fancy words. He took a lot of time to help me find my perfect bike. I really wanted a hybrid but felt I had no choice but to get a mountain bike. Thanks to Troy I have my hybrid and it is amazing. Thank you all for putting up with me today!

Dustin Myers

Let me begin by saying that they have a great selection, they will likely have anything you want and the staff is friendly and knowledgeable. I had a broken cassette and they charged me $10 to adjust the derailleur, when that didnt fix it, they told me the problem was the hub, so they stripped my old wheel and put it on a new wheel, pretty close to $100, then when that didnt work, I went to a different shop where they looked at what could be the problem and on the first try figured out it was the cassette. It was pretty obviously so too. Here I felt like they wanted more money than returning customers. Like I said though, they have everything and good people, they just want your money.

Stacy Grover

I took a novice bike group in to look around the shop and also asked if Dan would be willing to give us a quick tutorial on how to change a flat and how to put a chain back on if it were to come off. He went above and beyond any expectations I had. He was thorough in his explanations, and able to answer any questions we had. I cant say enough about how appreciative and impressed I am with the service given at Santiam Bicyle. I would refer anyone to this shop, and actually already have. Two thumbs up, and thanks again!