Category: | Cell Phone Store |
Address: | 410 NE Broadway St, Portland, OR 97232, USA |
Phone: | +1 503-288-1016 |
Site: | att.com |
Rating: | 2.6 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM |
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Michael Fulton
I was helping out my wifes mother. Her husband recently died, and she was in a financial bind, and needed to pair down her service to something more affordable. When asked about the options we had, the manager told us he couldnt help us and didnt need our business because theyre "growing so fast." So we opted to cancel the account. When we did we had to pay the termination fees-no biggie. So I go and pay them. When they put in our information, they processed my payment for some random persons account. When I discovered this, they blamed me for the problem. In fact, the associate was astounded that I could even claim that it was their fault. Once again I had to deal with that horrible manager. In the end I had to go through my bank to recover my money. This entire time the manager was being rude, vile, and just horrible at a level I didnt think was possible. It was as if I were in a cartoon, or on a hidden camera show. The thing is, I NEVER get into arguments with customer service people. This was just so out of the ordinary I could hardly believe it. Im failing to find the words to describe just how bad this place was. Seriously, shop at this store front at your own risk. Or better yet, walk next door, theyve got competition 10 feet away. I went there afterwards and was treated far better. Before I was just dissatisfied with my AT&T service. Now AT&T is officially getting my vote for worst company of the year next time the voting comes up.
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Jim Nolan
I am a long time customer of AT&T and want customers to be aware of this stores failure to provide good customer service at the management level. By management , I am speaking specifically speaking of manager Andy Riahi. His floor people were wonderful..attentive helpful and patient...Jerimiah was the Retail Sales Consultant with whom I worked. However, when I elected to return a user unfriendly flip phone, after numerous visits to get assistance, and was informed I would need to pay a $40.00 re-shelving fee for a phone the manager himself needed 10 -15 minutes to correct a messaging mode hassle, I was completely surprised, disappointed and very dissatisfied with his dismissive behavior. This store cannot afford to have such uncaring management. I would advise anyone to take their business to ##rd and Ne Broadway where the level of customer service is much much higher and far more courteous. I would completely re-think remaining an AT&T customer, is it were not for Landon Lynch who I worked with, after my distasteful experience at the 410 NE Broadway store.
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A Private User
Brought in a device with a built-in Wireless WAN radio several months ago to get service activated on it. Attendant was very nice and promised that he would be able to set me up with no contract and would be able to transfer my account to my employer as soon as I could provide a tax ID. Gave me his personal card and I left satisfied. When I called back a couple days later to switch the account over, they told me not only had I taken on a two-year contract, but to switch the account over I would have to give them $100 and add a year to the contract. I tried to contact the employee I had worked with - e-mail bounced, and phone number was dead. Kid lied to me. Wasnt even my money, but it stings to get played like that anyway. I used a "buyers remorse" clause to cancel service even though I needed the service because I was so angry. Ill never shop at that store again.
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John Furukawa
My company needed to get a new phone model for development purposes (Samsung Galaxy S4). I called and was told that they have them in stock, and was quoted a price for purchasing without a plan. I was informed I did have to be an AT&T customer to purchase a phone without a plan, which I have been since before there were GSM networks. The salesperson on the phone confirmed this detail with another associate. I arrived two days later to purchase a device and was told that "we dont sell full price phones" and "sorry man." Shrug shrug, too bad for you. To Mr. Shrugs credit, he did go in back and "called all the managers," as well as check with a colleague before giving up on being able to help.
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Sean Langton
Poor customer service is the best complement I could give. After explaining how the tablets are free - be careful you will have to pay monthly for each free tablet. It is the best bait and switch I have ever seen. When approached about this they became extremely defensive saying free is a subjective word and I read into it. If you dont explain something other than "free", and then they start charging you monthly for it without telling you that that is what will happen going forward - perhaps I missed the dictionary word of free and now I understand what misleading is. Thanks AT&T for the education... If you have a chance to choose another location you will be better for it.
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Colin Hackett
My iphone 5s had a glitch. I took it in to get a new Sim card on the advice of an ATT customer support rep. I took it in to the 410 NE Broadway, Portland ATT Store. The sales clerk changed the SIM card but it did not work. He said he sees this problem with the 5s 2-3 times a day and usually it does not fix it. He suggested I just get a new phone. I took my old phone back to the office and looked for troubleshooting on the internet. I found a youtube video and went through the fixes and it worked. I just think he did not have the least interest in fixing my phone. Obviously he gets paid on commission so why should he? Probably makes very little money at that job.
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Kelsey Argiolas
I went there the other day to purchase a new phone. I was ready to purchase the phone cash but keeping my pre-paid account with at&t and transferring it to the new phone (changing sim card). After realizing that i didnt want to sign up for a plan the employee told me that the price was then $100 more expansive. It sounded too weird and scamish so I said "no thanks, Im going to purchase the device from another store". I went to another at&t store a few blocks away and i purchased the phone i wanted for the original price and keeping my pre-paid account. In and out of the store with my brand new phone in 10 minutes.Look Ima tell you like this... "I aint the one"
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Carl Laukkanen
Terrible Customer Service. Ive never written a bad review for a store, but I want people to know that this was a bad experience. It was busy... I got there and eventually someone put my name in a tablet. I then waited for an hour. I noticed new people came in, no one greeted them. Over the course of that hour people that were never put on the list left, people that were on the list left. After an hour of a seemingly endless wait, I too left.
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Courtney Stoudinger
I was directed to the Broadway location by the downtown store because they did not have in stock what i was looking for. My experience was awesome from the minute I walked in to the time I walked out. I felt educated about new features on my phone, helped without feeling pressured to buy outside my means and I felt as if my best interest and satisfaction was the most important. My awesome sales consultant was Krystal and she was very knowledgeable.