Sprint Store

Category:	Cell Phone Store
Address:	5605 Lakewood Towne Center Blvd SW a, Lakewood, WA 98499, USA
Phone:	+1 253-584-1226
Site:	storelocator.sprint.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 1

Reviews 18

Dennis Wilbert

I arrived late afternoon and the place was extremely busy. I only had to wait about 10 mins for a salesperson to come over and talk to me. The salesperson was very knowledgeable and very helpful. She also seemed very honest in her answers when I challenged her on several points about the phone and the plans I had already researched online with a Sprint representative. I appreciated that honesty. I wasnt pressured into something I DIDNT want. Overall, the experience was a pleasant one. I was given a few options which I turned down because I can get them all later without any fuss. She also asked me about my employment. The reason for that was I qualified for a government discount (which I already knew). I would definitely recommend the Lakewood Towne Centre store to anyone.

Ruben & Cheree Cortinas

I have always had a good experience with this store until it was time to refund my money back to me. The amount is 868.00 they returned my phones but wont give me a refund of my money. They tell me that I have to get a refund of my money from sprint online. Well sprint online tells me the store should have refunded my money in full. It has been over 10 business days I have no new phones I have no money in my bank account and they dont know where my phones are nor do they know where my 868.00 is at I have my receipt I have my back staments and I will be speaking to a lawyer. Dont put your trust in sprint.

Suzanne Wilbur

After waiting nearly half an hour for four salespeople to finish chit chatting with other customers, we finally got my toasted phone into the hands of the store manager. After another hour of fiddling around, insisting that suspicious activity and crashing his own system when he tried to scan it did NOT mean it was a security breach issue, we took my phone and left. My phone is not only still busted, but will not register my passcode pattern so I cant even get my photos off of it. These employees are slow, uninformed and not at all recommended.

Darrick Taylor

Earlier today, I called Sprint to disconnect a phone line and unlock a non contract phone. I ended up talking to four department before I got the right group who was able to act on my request. Once I got to the correct group it was pretty smooth, however; each transfer required I provide the same authentication information and reason for calling. My point, blind transfer have never worked and Sprint employees should know this!

Dakota White

I drove all the way out there after work to pay the remaining balance that I owed on the phone only to be told they cant do that in store and I have to do it online. Well I went to a smaller sprint store elsewhere and they took care of it for me on the spot. Just shows how lazy people at this place are.

Bethany Bishop

4 stars thanks to the awesome associate named Robert. He was polite, courteous, sympathetic to my problem, and went the extra mile to make sure my experience was great! If it wasnt for him, I probably would have dropped Sprint entirely. Thank you for your awesome service Robert!

Michael lll

the lady Daniella Ohlenkamp that works there is horrible the worst service i have ever had in my life i have no idea how she got a job there at all i woud never go back there an she made me decide to cancel my service with sprint so thanks alot Daniella!!

Deaon Allen

I walked in the store and everyone immediately asked if had been helped. Brian was very friendly and helped me add an extra line to my plan, while lowering my bill.

Crescent Painting

Have been with Sprint for a month now. Service is not good. Clarity in calls is terrible. Cannot call a tech 24/7 as they say. Going back to Verizon asap.

nathaniel mauro

Wouldnt help get my friends phone fixed. Kept pressing to get a different contract and a new phone. If we wanted that we would have said so!

James Dean Cooper

Excellent. Had a very complicated issue and Robert took on the challenge and performed at the highest level. Cannot thank you enough.

A Private User

I stood there and no one asked me if I needed help th where stand around laughing and playing on their phones! Never again!

Sadik Ali

Do NOT go here. They will add unwanted services to your bill. And act like nothing happened. VERY BAD Service.

Kareem Hadee

Great customer service. I bought a phone here along with service. They can get busy a times.

tesa zanotelli

I will be leaving Sprint asap! Worst customer service ever!!!!