Category: | Pet Supply Store |
Address: | 2000 NE Burnside Rd, Gresham, OR 97030, USA |
Phone: | +1 503-674-8558 |
Site: | stores.petco.com |
Rating: | 3.7 |
Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM |
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David C
ARE YOU KIDDING ME?!? I went in with my wife and we go straight towards the fish area. when we look at the fish there are 5+ dead fish in each tank. We go look at the bettas and my wife points out all the dead or very sick bettas. At this point shes disgusted (shes an experienced fish owner). We ask an employee for help with the fish and the nice lady calls over the employee who works in the fish department. He is short, blond, blue eyes, short hair, and looks young. We asked about the sick fish and if we could take it home for cheaper because it is after all almost dead in their horrible conditions. He then gives my wife attitude stating that they all "came to me like that and that he doesnt have time to care for all the fish.after arguing he then says to speak to the manager, which we do. She was older looking, short, dark hair. she said they (when the fish are sick) put them in the back to get better which is obviously bs. NEVER COMING HERE AGAIN!!!
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Jake P
Went in today for some dog food, had no help on the floor when ringing out had a awful experience saw the floor manager Susan freak out on a paying customer shoved some items in her hand and told her to go to a different store in front of a long line,and to take it up with corporate. That behavior is not okay the store manager needs to know what is going on and how this lady who is a manger treats the customer, I dropped my item and I walked out Im never coming back until she is gone. No one should be treated that way. She was rude, and not professional what so ever.
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mary darger
I asked if there was charcoal filters for the new litter box I bought for my cat and the cashier told me that theres only two people there she would have to go back and check. But she did not offer to go back and check she just acted like she was not able to. It is not the customers issue that there are only two employees on staff during business hours. She should have offered to go back and get them if I was going to be able to wait.
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Rachael Slettum
Terrible grooming service representative. She gave me bad information, was not concerned with keeping scheduled appointment time, let me stand and watch her fully start through finish grooming another pet before acknowledging me and my appointment (30 min!), and talked poorly about that pets owner and how that pet was so uncared for while the pet owner shopped in their store. Who does this?
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Robert Taylor
Great selection and low prices. Staff very slow to attend to aquatics help or getting other pets such as lizards or spiders. At least 1 tank is under observation everytime I visit. Nonetheless, the fish I take home tend to do very well in my maintained tank. Offers free water quality tests. Although you should have a test kit on hand in case of crashes or other disasters in the tank.
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Chelly Rodriguez
I hate it. Ive gotten many fish here just because its closest to home. All the fish Ive bought from here are no where near healthy. I went here yesterday and one fish had a broken fin and the other had huge anchor work In it! This place does not take care of their fish! Dish are alive too so they should be taken care of not left unhealthy. This has happened 3-5 times
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Jen Voz
Horrible!!! Never coming back! Susan is the definition of horrible customer service yet has the title to be a "floor manager" Im not the only one who had a awful experience with her. I will be taking my services to petsmart. Store manager needs to have her fired. She is rude and awful with us paying customers. HORRIBLE!!!!!! Ive taken this up with cooperate as well.
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Nichole Aker
Took my dog here for nail trimming. It was $10 and the lady was very nice and patient with my scared pups. She talked to her, pet her, and made her feel less scared. We didnt have to wait at all and the lady said nail trims are always walk-in with no wait. They require proof of rabies vaccine but they called my vet and got the info within minutes.
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Prin Pereira
You can change the location, but not the outcome. This is a high theft, failing store. Theres poor customer service and animal care, a security guard whos more interested in Pokemon Go. The general Manager sits in the office, so does the assistant. Avoid this store.
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Cody Roberts
As far as Petcos go, this one is great. Wonderful fish selection, no puppies from puppy mills and a wide variety of reptiles to look at. Havent heard any employees say stupid things, so that is a plus. Their turtles are a little too pricey for something so small.
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Becky Burlingham
The cashier was extremely rude when I tried to use a coupon. Refused to let me use it. Other customers were waiting. Told her I wasnt coming back here, she said ok. Will not be coming back here! Have experienced a lot of rudeness at this store.
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Daniel Gomez
I only come here to get litter but I never have a problem when I do. A simple suggestion that would really help customers is a basket return outside instead of having to empty your cart and then bring it back inside.
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Eric Hanson
Very nice store, and very helpful staff. I was looking for a padded harness and seat belt attachment and the staff took their time to show me all the different options and how to properly use them.
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sandy glunz
This is a full size petco with a big enough bird section that I could buy a full size bag of parrot food. The closer stores to me downsized the bird section so I didnt have much selection.
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Crystal Gupta
Its a typical pet store. Decent prices but hard to find things. The staff is friendly. Parking is somewhat challenging due to the locations orientation to the main road.
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Carl Robinson
Huge variety of grain-free and raw dog foods. Staff were friendly and helpful. Had a bit of trouble finding what I was looking for, but located it eventually.
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Arica Justice
I love coming here because its clean, the workers are friendly and the fish I bought havent died. Pretty good reasons for continuing my patronage.
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Ian Holzman
Some staff is helpful and informative. One guy told us blatantly wrong information. Half the time you have to hunt someone down to help you.
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Colleen Wright
This store was pretty dirty the bathroom smells really bad! The lady that works in the fish department was super helpful and really nice :-)
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Tony Garthe
Sometimes they have what petsmart doesnt and vice versa haha. Usually pretty good service. Employees arent as weird as at pets smart.
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Sue Moore
Its difficult to get an employee to help you here. They pretend that they dont notice you so they can get their work done.
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Andy Bochmann
We always find what we need, but prices are not as good as on Amazon for example. Not sure if they offer price matching.
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Tony m
Asked for freeze dried meal worms and the staff didnt know what it was. Sad excuse for a pwt store. Get better staff.
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Blake Horsfall
I wish they had dogs here, they only carry cats for adoption. Other than that its just another pet store.
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Will Toogood
Awesome Groomers. Who knew? Both my Lab and Golden have been there about 15 times, always quality.
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Hannah Baker
Its usually a good place to go, but dont buy fish there. Mine always die after I bring them home.