Category: | Appliance Store |
Address: | 9081 Darrow Rd, Twinsburg, OH 44087, USA |
Phone: | +1 330-425-8118 |
Site: | jandbappliance.com |
Rating: | 4.5 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed |
TR
Tracy Kellum
Came home from work today to find my refrigerator leaking water. The HORROR. Called J and B immediately and they were able to send a technician the same day. In less than an hour, Ilya arrived. He was kind and courteous. There were two things that made Ilya an outstanding technician. First, he educated me about the proper maintenance of my refrigerator. Something that was never done when I purchased the fridge several years ago. Second, was his kindness he showed my 6 yo son who was quite inquisitive. Instead of ignoring him, Ilya made my son his little helper -- i.e using his flashlight to shine light on the refrigerator, getting a bucket, or providing towels to Ilya to clean up the water. In doing so, Ilya made a stressful situation much less of an ordeal. Plus, it kept the little guy occupied! A win, win for everyone. Thanks Ilya, youre the best!
MI
Michele Feldman
Ive used J&B Appliance twice now to service my HE washer. Both times, I thought I was in for a major $$$$ repair! To my surprise, it wasnt nearly as bad as I thought! The phone rep at my call in was a very kind lady who offered me a variety of flexible times for the tech to come out. It fit my busy schedule. When the tech arrived, he was so kind and attentive to my washing machine issue and he really listened to me when I explained the problem. I so appreciated his honesty when it came to diagnosing the problem because I thought I was in for bad news! He told me it was a pretty simple repair, and he did the best he could to keep the price down for me. I was very satisfied. Thanks J&B! Support local! Support J&B!
BA
Barbara Terrill
I had J & B come out to fix my washer. Unfortunately, it was would cost more to repair than it was worth. The service man, Alex, showed me exactly what was wrong with it. (It was leaking transmission fluid and a plastic part was worn), My daughter stopped by J & B Appliance several times to get some info about replacing the washing. They were informative and were very professional. After much deliberation, she decided to purchase her Speed Queen washer from J & B Appliance. They included free delivery, set up and disposal of the old washer. Price was comparable to the "Big Box stores who charged extra for delivery and set up. Very pleased with the great service and the washer.
JA
Jan Hura
I called J&B for a washer repair on Friday. They were able to schedule me on Monday. The serviceman arrived exactly on time - well, actually 5 minutes early. It was going to be a big repair on a 9 year old washer so I decided on a new washer. After a discussion, I selected a new washer without even a stop at the store. Within 1 1/2 hours from the servicemans arrival, a new washer was installed. The 2 gentlemen who accomplished this were knowledgeable and polite. Professionals. A great experience and I highly recommend J&B. Also, they did not charge for the service call or delivery. Amazing!
BR
Briane Vagner
Dan Sr. and Jennifer were both very helpful after we decided to purchase both a new washer and dryer. I appreciate their knowledge and honesty about the different choices in machine quality and durability. They were patient and let us make our decision, no high preasure sales. I know where to go next time we are in need of a new major appliance. A family owned and operated small business. A top notch experience from the initial contact to insallation. Something your NOT going to find at any big box store.
KA
Katherine Kolliner
Excellent experience today with Dan from J&B! Had used another appliance store/service for 35 years, but they have relocated so I took a flyer on J&B. Glad I did. Efficient phone operator scheduled a same day appointment for dryer repair. Dan arrived on time and called before he did. It took only 15 minutes to install new gas coils and we were good to go! Trip charge and fixit fee was less expensive than that to which I was accustomed. I think J&B has a new customer.
HE
Henry Ollis
We just moved to this area and needed a washer and dryer ASAP. Had researched a variety of brands prior, and decided to go with Speed Queen. So happy we found a local dealer near our home that sells and services the Brand. J&B was great. Susan gave us good information to close the deal one day and delivery was the next day with Matt and Steve. Professional and expert knowledge all around. Would highly recommend this place to anyone looking for quality product.
JO
Joshua Thomas
I was nervous to get a Crosley refrigerator because Ive never heard of them. Similar specs to my fridge by any other manufacturer were $400 more than the Crosley. The first fridge I got wouldnt stop running, so I called J &B. They sent a tech out that day, diagnosed the problem, and had a replacement refrigerator delivered to my house the next day. I have never had customer service as good as the customer service from J&B. We highly recommend them!
LY
Lynn Mickovic
Mike, the service person, who came to our home to work on our dishwasher, is a very knowledgable and professional. He called ahead to tell us that he would be at our home in 20 minutes and he was and he was well within the 2 hour window that was set up. We were both very pleased with his thoroughness and he answered all our questions. We appreciate the prompt and professional service we received from J & B Appliance.
CH
Chad Berlin
A great place to buy appliances from or have their people service your old or new appliance. I always recommend them to anyone that asks where to get their appliance serviced. Theres a reason theyve been in business as long as they have. Knowledge of their products and willingness to get the job done correctly the first time are just a few reasons to always call for service or if your in the market for new.
JE
Jeff Sippy
Weve used J&B a few times and consistently find them prompt, professional and polite. The technician we like best is Ilya, who patiently explains whats happening (or not) and why but works quickly. BINGO. Sometimes you feel stupid calling a pro for something you "might" be able to tackle on your own. We have always felt involving J&B in any of our crises was a good investment and you will too!
GR
Gregory Koval
They came out and looked at the washer, then said to replace the drain hose would cost $185. Before they left, they charged $90 for a "Trip Charge" to look at the washer, say the hose had a hole in it, and wrap electrical tape around the hole. There was no prior notice given that it would cost 90 bucks to look at my washer, and no paperwork provided to support the "Trip Charge."
AL
Alyssa Hilliard
J & B is reliable and efficient. They sold me my Speed Queen washing machine which is amazing. They are able to find me the best appliance for my budget and are very helpful. I have never been put on hold for a ridiculous amount of time when calling, like some other stores. Also, Mike did a great job figuring out what was wrong with our dishwasher and was friendly and courteous.