Ashley HomeStore

Category:	Furniture Store
Address:	1520 Spring Meadows Dr, Holland, OH 43528, USA
Phone:	+1 419-868-5600
Site:	ashleyfurniturehomestore.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 89

Reviews 20

Shannon Waddilove

Here is my experience. I ordered 8 pillows on 12/13/2015. I was antsy to receive them by Christmas and asked the sales lady if that would be possible. She said yes and goes on to tell me that hers delivered in 5 days. Well Christmas passed and no pillows. I waited till 12/29 to follow up and was told 7-10 business days. Well they never came! Placed another phone call 1/13 and was then told 7 days for sure. Well that passed. So I called 1/21 spoke to a woman who said the pillows were not even processed yet. I then asked for a refund and for them to cancel the order since Ive received the run around. She took my name and number and said she could not do it however the manager would call me first thing the next morning to take care of it! Haha they never called me, so I called them back and the manager is now saying no refund because this morning they started processing them and it will be up to 5 more days till I receive them! This is crazy! Horrible customer service, will NEVER purchase from there again. Will also take to social media to keep others from making the same mistake!!! 40 days and nothing!!!

Dolly Pokorny

We found our perfect dining room set at Ashley Home Store in Florida. They couldnt deliver where we live (Michigan), so we were very disappointed. When we got home we went to a local Art Van furniture store to see if the set could be ordered through them. They called the Toledo, Ohio store and they could not have been nicer! We arranged to have our set delivered, and they did it in a very timley manner. I also tried to track down the beautiful rug that was shown with the table in Florida showroom. No luck, the table was out of stock and discontinued. I was pretty sad about that until the Manager at that store said we could buy the floor sample! Im going to try and buy all our new furniture from Ashley. What a great experience, and we are getting lots of compliments on our new dining room set and rug!!!

Colleen Yeary

We ordered a bedroom set and where told they would call when it was shipped to their store, so in turn they would let us know regarding delivery. So 2 days after the date they where suppose to call we called them because we didnt hear anything... They said they called both my self and my husband which was false. They called my phone once and didnt leave a message, so how was I suppose to know that was them. Then on delivery day everything was delivered except for my dresser, which they neglected to inform us was somehow left at the warehouse! And it would be another four days before they could deliver that!!! A courtesy call would have been professional, that way I would have kept my old dresser!!! Get it together Ashleys!!!

Frank Reynolds

Incredibly shady and underhanded sales associates. My wife and I financed a living room set through Ashley furniture recently. During the process we were offered a credit line through Ashley Furnitures "Synchrony" credit line and through Wells Fargo. We declined the Synchrony credit line and went only with the Wells Fargo; well come to find out a week later that Ashley Furniture had signed us up for the Synchrony card anyways. Also the staff is obnoxiously pushy. If you want any kind of quiet while you shop you will need to confront them and tell them not to bother you again, or they will come talk to your every 5 minutes.

Andrea Lillie

Bought a couch back in March of last year.With in about four months the cushions ripped.Then about two months after that the back board broke then when I tried calling them I got the run around and telling them the couch is junk all they could say is Im sorry and the sad thing I tried calling corporate and they didnt even have the respect to call me back.Not a good company to buy furniture from Just saying didnt even have my couch a year and already fell apart.

Katie Grames

Our salesman, Barrett, was extremely helpful, as were the store managers. Barrett gave us time to discuss and decided items our our own without being pushy or hovering over us. He was very knowledgeable and honest on the various pieces we chose. Well definitely continue to do business with him at the Spring Meadows location when the need arises.

Joselyn Bassler

Exceptional service! The entire staff was extremely helpful, especially management. I believe there was an event manager there from out of town because of the $5, 000, 000 inventory reduction event. He assisted us very quickly and effectively and got us deals on some great stuff for a more than reasonable price. Would highly recommend.

Marlow Crowley

Very friendly and knowledgeable staff. We received the perfect balance of guidance and alone time to make decisions about our purchase. The financing process was simple and easy. We have more purchases to make and will make Ashley our first stop.

Thomas Lopez

All the product is nice the people that work are nice they screwed up my delivery that was the only thing that was wrong talk to management mole pretty much had a bad attitude for that reason I give you a 2 I will be checking Art Van more often.

Vince Croci

Excellent customer experience with professionals Moe, Bob and the team working with us to choose the right furniture for multiple rooms at reasonable price points. If all the pieces are as great as the people well be very happy customers!

Reem Fteiha

Wonderful experience!! I husband and I purchased a sectional which we love yesterday and were so impressed by the deal and superior customer service we received!! They didnt let us leave disappointed nor empty handed! Thanks

katie C

Barrett was great to work with. My husband and I spent a majority of the afternoon shopping for multiple rooms of the house. He stayed with us the entire time and answered every question we had. Great shopping experience!!

Sheri Meyers

Furnished my new home 2yrs ago with Ashley. Today I bought a sofa and wall decor. Never feel pressured while I browse and always find good prices and nice quality pieces. Love shopping there.

kristin weirauch

We worked with Matt Barnes to find our new living room furniture. He was very no pressure and really helped us find what we wanted. I would recommend Matt Barnes at Ashley Furniture hands down.

Quincy Brock

Our sales rep was super friendly... but theres no trial period so not happy with our purchase. you dont really know if youll be happy with any mattress unless you test it for a couple days.

Philip T

Why have a website if you are not going to list prices? There are 20+ furniture retailers in this area. I really dont want to dive to all of them every time I want a scrap of furniture.

ryan guyton

Great service and wonderful staff. MO help me before and as a retuning customer she went out her way to make me happy. Will continue to buy from ashelys in spring meadows

William Beckman

I was impressed by the fact that your salesperson did not at all us while we looked around. It was a great experience. I look forward to shopping there again. Thanks

Robert Steiger

Excellent experience. Mary is exceptional and a pleasure to work with. If all retail environments were as pleasant a shopping life in stores would be more enjoyable

cindy farmer

It was a great experience, we had picked out a set a Art Van which was cheaper, however we purchased a simular set from you due to the good sales person.