Art Van Furniture - Toledo (Holland)

Category:	Furniture Store
Address:	1301 E Mall Dr, Holland, OH 43528, USA
Phone:	+1 419-861-2271
Site:	artvan.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–10PM 10AM–9PM 10AM–9PM 9AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Nicole Gurney

My fiance and I had been wanting to purchase a new reliable furniture set for a while. We finally walked into art van after a couple of unsuccessful searches at other furniture stores. Right away we were approached by a salesman who was nice and treated us well, compared to other stores. Once we paid and signed our contract for financing, it all went down hill. We paid nearly $3000 for our whole set, and were told the two colors on the sales floor were always in stock. The very next day the salesmen called to tell us that the color we chose was not available because it was not in stock, and if we wanted the original color we chose wed have to wait an additional 6 weeks. (Not what we wanted after paying a large amount on it already.) That same day the salesman set up a delivery date with us for Friday November 7th. We were told we would get money taken off for the inconvenience and he would call the next day to let us know the amount that would be taken off. (That day never came.) Then the delivery: November the 5th we received a voicemail stating our delivery was coming the 6th of November (not the date we set, and both of us had to work all day) I called delivery back told them to hold the order until I discussed it with my fiance and that Id call them back after work. I left delivery a message that night stating to still deliver. My fiance took the ENTIRE day off work to be home (he lost a great deal of money that day) and the furniture NEVER showed after I received confirmation not once, But TWICE from delivery that it was will scheduled that day. Naturally we called delivery and the store both. Both times the finger was pointed at us, and we were told it was our fault because we "canceled" the delivery. Our furniture was FINALLY delivered today(this time I called off work), but alas, we didnt receive all of it. The ottoman we ordered did NOT come, and the delivery center nor the delivery men informed us that the ottoman was out of stock. So now we have to wait another 2 weeks for the ottoman to be delivered. We are also still waiting to hear about that "discount" for the inconvenience. We do NOT recommend Art Van to ANYONE. They will leave you with nothing but a headache, all while blaming you! What kind of customer service is that?! We will be purchasing our other household items from Ashley Furniture. To top it all of we were also charged $100 for delivery too. I would also like to caution you that after we purchased our furniture we had heard from many people how horrible it was to obtain the items people had already paid for. Our salesmens name was Justin, as an FYI.

Elaine B.

I purchased a Sterns and Foster adjustable bed in June. It was delivered and installed in my fathers assisted living apartment. His care giver was in the other room and did not see the underneath of the bed before the mattress was put on.He was in rehab at the time and did not get to use his bed until 3 weeks after it was delivered. He used it 4 nights and passed away. The next week I had to move the bed out and to another location. When my son in laws went to lift the bed we noticed cracks in the frame underneath. Where the screws were there were cracks in the support frames. The side supports were pulled away from the frame and the bed was wobbly. Well I took pictures, and I had to move the bed, so when I got home I called Art Van. They sent their service man over a week later to look at the bed, and said it looked like it was dropped. They refuse to do anything about it since we did not notify them within 7 days of any damage. I said how could we notify them of concealed damage. Then after arguing with me, the service manager said, If we would have called them prior to moving it to another location, then maybe they could have looked at the damage, She said we could not prove that the damage was not done by the delivery men and said how does she know that we did not drop the bed. Then after arguing with me a bit longer she said that I should have called the manufacturer, because they cannot service those beds. I told her she should have told that to me in the first place and it would have saved a lot of time. Anyway, she kept saying that I could not prove when the damage was done to the bed, so there was nothing either she or I could do. So I ended the conversation. I wish I could attach photos to show you how cheaply made the Stearns and Foster Adjustable Bed is. The bottom is all fibre board, not hard wood. It cost over $800.00. So, this is my $800 mistake and the first and last time I will shop at Art Van Furniture.

Jocelyn Evans

Last year my husband and I went in to art van to buy furniture for our new home we had just purchased. When purchasing the over $10,000 worth of furniture I paid cash for I repeatedly told the salesman I had two children and two large dogs and was not interested in buying an electric couch for that reason. The salesman then informed me I just needed to buy the extended coverage warranty and any damage would be covered. We went over scenarios of damage eben. Well sure enough 6 months after purchasing our furniture both the couch and the recliner had stitching coming unraveled and one of the couch motors snapped in two. I called for repair and was told I was out of the area and they would have to send out a contracted repair man who would call and set up an appointment. A week later they call and set the appointment for 3 weeka from them. We get to the day of the appointment and 1 hour before they call and say the technician wife went in to labor and they will have to reschedule. Fast forward to the next week they call to reschedule the appointment another 3 week wait. Finally the technician comes out he takes a couple pictures and then says he will have to mail them back to arrange for approval of repairs. 2 weeks later I still have not heard anything so I call the warranty center again for them to tell me that nothing is cover by the extended warranty I purchased. Even after explaining to the lady their salesman assured me the extended warranty would in fact cover the exact type of damage that I wanted repaired. I will never spend my money with art van again nor will I recommend any one else I know does!

Robert Hall

1. Charged me for a product that I would never receive un-damaged or "the same" 2. Refused to refund me for returns and charged re-stocking fee My wife and I purchased a table and chairs (chairs to match the table) back in September (9th I believe). We then had the table and chairs delivered and the table had an big issue. People then came out on a separate day to agree/confirm that the table top needed replaced. Then, on a separate day, the table top came and was a different color than the base. We then asked the store if we could just get the table that was actually "in" the store since it appeared that the one we received was "different in many ways, including color or pieces missing from the wood". They agreed. People then came to deliver the table and it was "Highly damaged". That is the point that we gave up and asked that all of it, and the matching chairs be "returned". The store told us, "you will be charged a re-stocking fee of 15%". Im VERY unhappy about this since we never got the actual table that we ordered, and only ordered the chairs because they matched the table!? 4 visits later, what are we supposed to do? 2nd issue then, as it continues, was that after they picked up the table and chairs, they never put the money back on my credit card until I called for the 3rd time to complain. Even then, not all of the money has been refunded (even more than the re-stocking fee remains...). I have issued a complaint back through my art van credit card since no-one seems to be returning my calls and helping me to fix this issue.