Animal House

Reviews 4

EL

Elijah Clemons

This happened over a month ago it is in reference to my dog Athena. Am I happy my dog is home yes am I ungrateful no but I find myself confused. I was told she was missing on Thursday night and I woke up Friday searching for my dog. My father told me she had been missing since early Wednesday and he had looking for her and didnt want to worry me cause when it comes to her I get overly emotional and a bit crazy. He had been to the SPCA twice had search the surrounding neighborhoods but no luck. Come Friday at 6 am I was looking for her and no luck. But around 10my dad again went to the pound and was told after a little bit of questioning that it was a found dog alert at animal house. So I called and spoke to Kathy she was rude to me on the phone and said my dog had been there since Sunday night(which is false she had been there since Tuesday night) and that obviously I didnt care about my dog if it took me this long to look for her. She then demanded money for there efforts and care for the dog since Sunday (when she had only been there since Tuesday) because after five days they give them shots and try and resell them. But she had only been there since Tuesday(I was told she got shots early once the arrival date was cleared up because it was a sick dog above her or next to her) it was asked why she wasnt taken to the spca and the answer was"you should be grateful we did not take her because all of the dogs there are sick we did you a favor" but yet my dog still got shots because they had a sick dog. Now I normally had great respect for Mike and Kathy I saw them as good people but its hard for me to just accept there story especially when it comes to my baby and how I was treated. Now my fiancé is being threatened to remove her review. She will not be removing her review. Her review states what we were originally told. Kathy and Mike story does not add up. It took my father having to go to animal house and Mount healthy police being involved for me to get my baby back. Then after we got her back SPCA was called on my father Saying that Athena was not being taken care of properly. We were even told by the spca that obviously they were there wasting their time and that someone had it out for us.These people are about nothing but money. I have spoken with other animal shops in the local area and they have nothing positive to say about . I am not slandering anyones name or reputation I am just stating facts. Before all this happened I had great respect for Kathy and Mike that has now changed. They lost a very loyal customer.

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MR

MrNMrs Melendez

Only reason I gave this place a star is because its the only way its let me post!!!! I dont mean this star by a longggg run!!!!They are the most unorganized unappreciative place Ive ever dealt with i simply wanted my dogs nails trimmed and called every day for a week just to check and see when the groomer was available and they told me dont worry about making an appointment she is here most days until 4pm I called when I got off work at 1pm and the groomer was standing by who ever was on the phone and was leaving early because she had 2 appointment cancel on her I said for her to please give me 5 mins to bring my dog and the lady said "she has to go get her grandkids shes leaving early" I was told every day for a week either she was off or already left before 2pm I think its ridiculous because what if I would of just made an appointment for today and she decided to just leave when I was told she was going to be there until 4 its a no wonder why she had people cancel obviously she isnt doing something right!!!! An then to tell me to take my dog down the street to animal ark what kind of business does that!!!! You dont care about animals you care about that paycheck!! Dont worry animal house you will NEVER get my service EVER again I dont care how long yall been operating far as I know if you want to be in business you make your customers happy!! Luckily I found a new place 10 mins after I got off the phone and it only cost me 5 bucks!!! I walked right in and had no issues!!! Good luck if you think treating your customers and my fur baby like that i will be sure to spread the word around town!!!!

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RH

Rhonda Deininger

Last December I adopted 2 lovely Kittens. .A little gray male Main Coon and a very sweet female Manx. Both perfectly healthy ( clean bill of Health from our Vet ) and still ALIVE. In fact the reason they had my Mookie ( the Main Coon ) was someone left him and is litter mates in a box ( in November/December 2011 ) in front of CVS across the street from Animal House. Someone found the little guys and brought them to Animal House and they took them in and tried nursed them back to health, sadly Mookie was the only one who pulled through. If it wasnt for them I wouldnt have my lil buddy Mookie. I thank them for that. I have and would again recommend Animal House Pets to anyone seeking to add a new furry, feathered, scaled or gilled friend to their home. In fact my husband and I have been discussing with in the next 6 months of adopting a small breed dog and I can say with certainty once they have the breed we would like, it will be from The Animal House. As for any smell, I didnt find that it smelled that bad. Its a pet store not Macys or Sears, get over it. I have found in my 40 years of life when someone writes negative review on a brick and mortar store that the true complaint is in their wallets, not the store itself and are unable to make a purchase. So in closing The Animal House is a great place to adopt a new family friend and provide a wonderful and valuable service to our Community.

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JA

Jamie Dunaway

I have always loved this pet shop. My family has actually bought 2 dogs from here. However, my mother took her Yorkie here to get groomed last week and first of all the groomer was very rude and secondly she did an absolutely horrible job. When my mother came to pick her dog up the lady said "he was horrible" which I know for a fact is not true because the other people that have groomed this dog have all said how good and calm he is while he is being groomed. She must not know how to handle even the smallest of dogs (hes 4lbs). And even if he was I find that very unprofessional. Then she asks my mother if she plans to keep her dog which of course my mother says yes. Then she tells her that since she is keeping him she should probably get his tooth looked at. So if she said no then would she even have told her about his tooth? On top of all of this she gave him the worst cut I have ever seen. There are tons of spots she missed. She obviously spent no time at all cutting his hair. And my mother didnt even ask for anything special. Just shave his hair short. If she cant even do that Im not sure how she even got a job as a groomer. Will definitely not get a dog groomed here ever again.

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