Kroger

Reviews 17

BI

bill triest

The store itself has been very hit or miss; its close and cheap so we continue to shop there. The pharmacy has been consistently bad. Wait times are terrible, some techs are nice but most are extremely rude. They will sometimes want 24 hours to refill common medications and then 10 min after when theyre supposed to be ready call to say they dont know when theyll be available. Theyve messed up billing our insurance a number of times; luckily my wife used to be a tech so she can usually tell them what they are doing wrong but convincing them to listen is fun. Most recently I had them refuse to provide a prescription. The tech said I needed to call my insurance company and tell them it was a code x (some number i dont remember) which I couldnt do due to them being closed for the day. Had Kroger told me that during the two day wait I could have called. They then wouldnt let me pay cash. I talked to a store manager who handles the situation superbly. When I called insurance they said the id number they were using didnt exist and that the pharmacy should have called them to straighten it out. Customer service lacks civility, manners, and most of all customer service. Ive talked to managers twice and both times they have been very good. I wish I knew their names to publicly praise them.

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IS

Isis Pounds

Wish I could give 0 stars on behalf of how the lady treated my husband and I when we ask for Cash Advances. This is the second time she has questioned us what type of cards we have after the transaction had already been approved. On two different occasions I might add. This is the 2nd time it happened and this time before it was even swiped she asked the same question. If it was a gift card and what card is it. I didnt know pulling money off a gift card would of been approved that quickly. Just because we dont ask for an outrageous amount does not mean its not a bank card.A debit card is a debit card thats none of your business if it matters so much ask for my ID. Ive spoke with Management twice and they still have not taken care of this problem. She is a brown haired Caucasian woman with glasses. Thats always at customer service. See doesnt treat her regulars like this. I seen a lady come in and pay bills that had a full face covering on and see never even asked for ID just processed all her request with no problems. Corporate has been contacted.

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TY

Tyler Woodall

store is great the Deli must be the foot out the door department all the ladys that work in the deli act like they hate there life and there Job very Rude roll there eyes at each other while there backs turned to the customer about the order the customer is wanting especially if you want your meats and cheese shaved thin to he point I dont even want to bother them to get anything I just get it elsewhere because it seems like so much of a bother to ask for something terrible customer service when someone asks how are you it is polite to respond not act as if its so bad you dont want to say or you didnt hear the question! Get your Deli another Location

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CO

Conrad Schorr

I like Krogers very much, but I absolutely loathe using their automated self-checkouts. They have improved in accuracy and scanning, but I will have recurring nightmares about that horrendously pleasant automated voice endlessly repeating "place your item in the bagging area". I am excellent when it comes to using this machine, but I always feel like Ive just succumbed to a new level of mediocrity when Ive finished using it. Otherwise I love shopping at Krogers.

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MA

Margretta K

Majority of the staff at this kroger acts like theyre not being paid. Theyre slow and when you asks for help, they look at you like youre from another planet. A few of them are nice but its not enough to cover the rest that have poor customer service. I only come here when I have absolutely no choice. Now the kroger in canal winchester is everything customer service is about. Theyre prompt and helpful. So I go there often.

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JA

james hawkins

This is a decent place, I just get a little annoyed with their late night shelf check out. Some times its closed, some times it isnt. They dont get their carts often enough so they pile up and then folks just start dumping them everywhere. They are clean all in all, the selection is decent. There are much better options but this is close. Gas is cheap but not that cheap. 2/16/2015. Giant eagle is better.

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RO

Rocky Lewis

Its ok....only issues I have is there is never a basket to carry food at the entry doors..ypu have to walk imside stores exit side to get a basket....the parking lot is always dirty and filled with glass trash..etc, when you push the call for attendent at the self checkout they never come or are at thier station..not untill you actually go looking for them

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LI

Linda Jefferson

Very clean along with staff on the floor proactively asking if they could you find anything or be of assistance. Most Krogers you have to figure it out leading to frustration. I really enjoyed the experience since every Kroger is set up differently it really save me time which allowed me ro shop more.

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JA

Jamie Conners

Its nice; I live down the street so its convenient. The produce doesnt always look the best and sometime the workers dont check dates on food. Theyre kinda slow and never have enough lines open for the amount of traffic coming in so people with a ton of stuff will use the self serve lines

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KA

Kasper James

Noxious smell from cooler. Similar to that of sulfer. Terrible. Told them 2 times. Visited 4 times in last 2 months. Get rid of it! Smell is emitted for 30-40 feet from it. Near sea food area. Totally offensive and makes my entire familys visit a terrible one every time.

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JE

Jeffrey Tatara

9:30pm on a Friday night, no registers open and one self check out station open. Store was moderately busy, created a line of at least 8 to 10 carts across the store. I dropped what I was going to get and went across the street to Speedway. Open a ****ing lane, idiots!!!

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DA

david ormandy

This was my very first time at this Kroger store location and I was very impressed because all of their shelves were laid out very nicely and they were stalked. All of their employees were very helpful and courteous and I would definitely go back to that store again

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NI

Nick Botz

The only reason to shop at this store is convenience. It is the only grocery that is somewhat on my direct path home from work. Item selection tends to be limited due to store size. Pick up the essentials here and go elsewhere for tasty stuff.

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TI

Tim Gross

Out of stuff alot. Seems like they keep replacing good stuff with Kroger brand. Kroger brand this. Kroger brand that. Constantly dropping products from the shelves. Replacing with ? You got it Kroger brand or nothing at all

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RO

Rob Brinson

terrible management! You have one person working the customer service on a Friday and a holiday weekend. Managers do better at servicing customers abroad. Guaranteed its not managed like this in areas of higher income!

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NI

Nick cassell

Great customer survive! I came in a little earlier and my cashier was Emily. She was happy, and didnt have a crap attituide. Long lines, but other than that very nice! 5 stars for me!

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TA

Tammy Lawson

It is very dirty, and the employees are rude . They close their customer service area if they feel like it. Leaving customers getting money orders or paying bills to go somewhere else.

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