VanDevere Buick

Reviews 3

G

G Buell

August 24, 2013 To Whom It May Concern: I have been shopping for a new minivan for the past few weeks, and found a 2008 Dodge Grand Caravan for sale at Vandevere Buick at 300 W. Market St. in Akron, OH that I was very interested in purchasing. I contacted the dealership via their website around 9am on Thursday, 8/22, and had a chat session with Kristi Stevens, a Customer Care agent at Vandevere. I told her specifically which vehicle I wanted to see, and she informed me that it was available and she would put me on the "VIP" list to see it in person. I told her I would be traveling over an hour to come see the vehicle, and she assured me it would be there when I arrived. I called the dealership that same day around 5:30pm, before I left my home to drive to Akron, to verify it had not been sold during the day. Once again, Kristi reassured me that it was there waiting for me, and I would be welcomed as a "VIP" when I arrived. I hired a babysitter to watch my 3 small children, and drove from Hermitage, PA to Akron, OH with a blank check in hand to visit the Vandevere Group and see what I expected to be my new car. When my wife and I arrived, we spoke w/ Randy Browne and told him why we were there. He checked with one of his associates, Zachary Lawrence, and Zachary told Randy and us that the car was "missing". They have had other inquiries, and have not been able to locate it for 2-3 days. I was shocked that I could call twice on the same day I am coming to see a vehicle, have the dealership put me on their "VIP" list, and that whole time nobody bothered to check if the vehicle was actually there. I expressed my frustration to Randy for having wasted over an hour of my time driving there, the money for gas, and the money for a babysitter, only to have them tell me they dont know where the car I wanted to see is. He made no concessions for the inconvenience. He even went as far as trying to strong-arm me into making a downpayment on the vehicle, telling me that when they did find it, it couldnt be held for me to come back and see if I didnt make a downpayment. I was disgusted that after the experience I had, he would try to talk me into putting money down on a vehicle he didnt even know if they had!!! If this is how Buick allows their dealers to treat potential customers, I want no part of ever purchasing a vehicle from any of your dealers. Furthermore, I am expecting compensation for the gas and babysitting money I wasted due to Vandeveres deceptive sales practices and/or incompetence. I spent approximately $20 on gas and another $20 for the babysitter. It is very difficult for my wife and I, both working full-time and having 3 children, to get out for a night and look at cars. As I stated earlier, I had a check in hand and ready to buy. All I expected the dealership to do was take 5 minutes to ensure the vehicle they were advertising online, and told me by phone they had in stock, was still there before I arrived!!! Vandevere has found a new meaning for "VIP", as they made me feel more like a Very Inconvenienced Patsy instead of a Very Important Person.

MA

Matt Rosemary

I found an 08 KIA Rio on autotrader at Vandevere Buick on 4-12- 17 and enquired about the vehicle. I was very quickly contacted by Jackie of the online department and helped with starting the process of buying my first car which was easy and pleasant. After I completed the all the pre-qualifications I was transferred to Allen Price floor salesman, I informed both Jackie and Allen I lived 3.5 hours away Howell MI - Akron OH, I worked 3rd shift and was going to have to schedule to come in 4-14-17 at 4pm so I could get at least 3 hrs of sleep before I made the journey. I was very interested in the car, confirmed I gathered all the information and set everything to drive the vehicle off the lot that day. I put $50 down to hold the car. Allen stayed in touch with me all day until I got there to ensure I made it there easily. When I got there Allen was with a customer and had me sit at a desk to wait. I was very promptly approached by another sales associate (RJ I believe) and was asked to move cause that was his desk, instead of helping me buy the car, pretty rude. Over the next 2.5 HOURS the only service I received was when Allen had to get up from his seemingly more important customer, and the other sales associate who seemed as if he was bored but not willing to help (completely disregarding the lost sleep, the long trip, and the actual appointment I had reserved) I was able to look at the car on a lift for inspection. It was perfect, what I was looking for, completely bare bone, fuel efficient, point A to point B car. When the other customer left it was 6:30 pm, Allen put the financing agreement in front of me, I was very confused when it was implied to me to sign it. I havent even sat down with someone for more than a SINGLE minute in 2 and a half hours to get any form of information about the vehicle or even a test drive. I came in with an appointment, a down payment, the proper paperwork, and Insurance on standby to send proof, should of been an in and out kinda deal and there would be one less car on the lot. With the unbelievable amount disrespect for me the person I had drive me and our time I left and noticing they put 2 hard inquirys on my trans Union credit report diminishing my credit score, and will NEVER be back.

TI

Tina Gier

I appreciate the no-nonsense, no pressure, kind and considerate approach. Working with Steve was like working with a long time friend, not a person so focused on sales that they miss the person in front of them. He focused on both me as a person as well as working with a commitment to do everything he could to do to help me find the right vehicle I needed at the right price. As an example of this, I stopped by briefly on the day prior to my purchase and began the process of looking. Steve and I began working together and I let him know that I would need to be at work by a certain time. The next day I came back to continue the process. Unknown to him I had the day off. At one point he mentioned that he wanted to make sure everything was taken care of so that I could get to work on time, specifically mentioning the time that I would normally need to be at work. I was amazed that he remembered. A small thing like that helped me to feel very much listened to and valued as a customer. Initially Steve recommended an excellent car for me, but it didnt fit my price range. I was not met with pressure when I said that I wanted to move on but a willingness to hear what I had to say and find what would work. We found just the right car and I am VERY satisfied with my purchase. Will I return to VanDevere for service and for my next car (in hopefully a long time from now! ) ? In a heartbeat! Will I recommend personally Steve as a GREAT person to work with? Its less than 12 hours since we completed the sale on my Altima ... and I already have to someone who will be looking in the near future! Not only was Steves service spectacular, but the entire staff was friendly and extremely helpful. Thank you, Steve and the entire VanDevere bunch! Tina