Staples

Category:	Office Supply Store
Address:	322 S College Rd, Wilmington, NC 28403, USA
Phone:	+1 910-313-0636
Site:	storelocator.staples.com
Rating:	2.9
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 24

Reviews 10

Jordan Hurlebaus

DO NOT TAKE YOUR PHONE TO GET ITS SCREEN FIXED HERE. There is almost NOTHING positive about my experience with their "Smart Tech" department. I first spoke with the manager who stated "we fix screens but I dont think anyone here right now can do it..." The employee next to her who then claimed he COULD fix my screen in 20 minutes ended up taking 3 HOURS - 2 to fix the screen while I watched his hands shake as he googled EVERY. SINGLE. STEP. on his computer, and then one hour to fix my home button afterwards. My home button worked PERFECTLY before he started, it HALF worked the first time he claimed to be "finished" (2 hours later), and then on his 5th attempt at "fixing it" he declared that my home button was broken because I dropped the phone. I expressed that I didnt understand since the home button was the only part of the phone working perfectly up until HE started messing with it. He shrugged at me and said "well it must have happened when you dropped it because I didnt break it". He got very defensive and rude all the sudden, claiming that it was my fault the button wouldnt work anymore and that he "didnt do anything wrong". The button was working completely 2 hours earlier and it worked partially only 5 minutes before this exchange.....I demanded he replace the home button, and he stated it would be ANOTHER $50 (added on to $100 for him fixing my screen). I was so tired at this point after walking around Staples for 2 hours that I agreed. He then "attempted" to fix my home button 3 times, failing COMPLETELY each time, before finally calling his manager and disappearing into the back room. When they emerged, he said nothing and continued replacing my home button. The manager apologized to me and let me know that the button would be replaced at no charge. Guess what? The NEW home button worked for a few hours, and now its not working anymore. Not to mention, while I was waiting for 3 hours, I watched 3 other customers at the Smart Tech counter be treated condescendingly. DO NOT LET JUSTIN C TRY TO FIX YOUR PHONE SCREEN, HE DOES NOT KNOW WHAT HE IS DOING AND WILL BREAK IT EVEN MORE AND THEN BLAME IT ON YOU. Thankful that the manager decided to comp me the (now broken, "brand new") home button, since she clearly realized who was at fault. Literally the worst experience I have ever had with any kind of tech support. I couldnt even go into detail about the several other rude, inappropriate and condescending remarks by Justin because this review would be 3 miles long.

Erin Peterson

I went in yesterday for some school supplies. I went in with my three kids, 1,2 and 4 years old. I found everything I needed easily and when I checked out the guy who checked us out (Matthew) was SO nice. He got us through the line quickly and played with the kids and made us feel welcome. He was awesome. Over all a great experience.

A Private User

Staples seams to have the lowest quality off all the office suppliers. Their pens dont write, paper is cheap, envelops are cheap and hard to use. Store is OK just stay away from anything Staples brand. Or just shop somewhere else if you really want to make it easy.

Sandra Wooten

This is the BEST place in town to get printed materials! The girl there is so very helpful and polite! I had a great experience working with her to get my presentation package completed. Thank you STAPLES/ Monkey Junction Store!!

Stephen Lupton

I really enjoy my experience every time I go. The clerks at the checkout counter are always patient, courteous, and helpful. I go here even when its out of my way.

Keenan Dolan

You have a horrible automated answering machine that doesnt have your holiday hours. That doesnt feel very "local" to me. I will no longer be visiting your store.

john carter

Was refused help for project that needed to be done. They said job was to small! Horrible way of customer service handling!

hunter tate

Youll get to stare at the carpet while waiting and waiting.

Ethan Pierson

very nice staff and an enjoyable experience!

Richard Vaughan

In and out.