Toys"R"Us

Category:	Toy Store
Address:	3728 W Gate City Blvd, Greensboro, NC 27407, USA
Phone:	+1 336-855-3221
Site:	stores.toysrus.com
Rating:	3.7
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 15

Chaisaray Schenck

Experienced horrible customer service at this location. Before purchasing I was directed to the store after searching online for an electronic item when seeing that the item was available for a lower price. Once I arrived I was told that the price may have been for a used device so I agreed to get a new device instead. After purchasing I arrived home and I opened the box of the device to find everything but the power supply of the device which was a complete "turn off" since I was under the assumption that I was paying a higher price for a new device so I decided to return the device. The next morning (about 14 hours after the purchase) I returned the device and was told that I was unable to return the device because it had been opened but I was able to exchange it. In most cases I would be okay with this policy and may have been talked into exchanging but when asking for more clarity of the policy the customer service rep radiod who said that they could only do exchanges. I had more questions so the customer service rep waited for a manager to come to the front. I explained that the box did not have all of the items in it and before I was able to explain the situation the manager became extremely dismissive and did not stop to listen to the reason why the return was being asked for. Instead she proceeded to say that its was just their policy and that shell just do it (the refund) this one time and it will be the last time as she proceeded to walk off. No customer service at all honestly. Instead I was treated as if I was attempting to work the system. From there I explained the situation to the customer service reps who didnt have much to say at all. Understandable since they work there. After that experience Im willing to drive as far as possible to not have to go to this particular location. No one should be treated as if they are doing something wrong when they are being sold something that they didnt agree to buy. And no manager should treat customers worse than what they are likely requiring their employees to treat customers. Customer service is not for everyone, believe me, and theres nothing worse than having the top representation operate without trying to provide any sense of customer service. Sorry for the long story but it takes a lot to upset me. This situation completely turned me off from buying their in general. At the end of the day Im only one person but Im sure that Im not the only one whos been treated this way unfortunately.

Justine Goff

Horrible customer service!!! Employee failed to print my receipt and when I asked for one before I walked away, she said her computer wouldnt let her and I needed to go to customer service to see if they can pull it up. Another coworker corrected her and told her there was no way they could pull it up. So the original cashier told the manager it was my fault for not directing the pen pad to do so (even though I paid cash and never once was I told to even look at the pen pad, much less direct it to print me a receipt). Manager then said "if you want a receipt then youll need to stand in line behind everyone else in customer service." Seriously?!?! What happened to "Im sorry" or "let me see how I can get you a receipt"? Ive worked in customer service and I would never make a customer feel like they are the problem for something that clearly shouldve been common practice. I wasnt asking for the girl to give me her left kidney, just my freaking receipt. Ugh! Tis the season for rude seasonal employees

Christie Alston

This is my daughters favorite store and we dont come very often but when we do there are always store associates on the floor to help if you have any questions! All employees that I have had encounters with are friendly . I like that most of the time there are Buy 1, get 1 half off, especially on Barbie items. The only complaint I had with my last visit...it was very warm in the store and like 80° outside that day so just keep customers (& employees) comfortable. :)

Larissa Cooper

3.5 is what Id give this store. This happens to be the only Toys R Us in the city where I live (used to have 2 yrs ago). The store has a decent selection of toys but has drastically decreased their selection of birthday cards and clothes. I paid $2.39 for a plain pink gift bag that would have been $1 for 2 at the dollar store. Staff has always been friendly, helpful, and knowledgeable. The store is always clean.

Matt Klemm

Old and run down store, poor toy selection, while some of employees were pleasant on arrival, when i had a purchasing problem at the register and a supervisor was called to the assistant me was immediately noticeably aggravated and when i commented on the systems faults she got aggressive and rude. Will never come here again

Shawn Baumgarner

Older TRU. Been around since I was young. But always seem to be updating. Some of the carts are old and not in the best shape. The store itself is easy to navigate and finding what you want is pretty easy. Good wide selection of toys and keep an eye out for odd clearance items.

Charles Kibby

one of the few stores left in the state. though older it is very well stocked with toys and baby things. there is knowledgeable staff here and located right off interstate 40 making it easy to get to if you are traveling. staff is always polite and good to deal with.

Toya Harrell

I love the variety of items that they have in the store. Its always organized and cleaned and staff is very friendly. I went here looking for the Legend of Zelda breath of the Wild game and they actually had it in stock. All other stores that I went to were sold out.

Chris Birkhimer

The outside and location of this store really doesnt give the inside justice. I thought it was going to be a small dumpy store but it was so nice inside. It seemed huge inside. Isles were clear and it was very well lit. One of the best stores I have been in.

Travis Johnson

Big store, huge selection! Its older, but very clean and pretty neat/clean considering the demographic. Staff was very helpful and Evan in electronics was especially knowledgeable and helpful. Thanks to all for a pleasant experience. 5 out of 5, will return!

Erik Unger

This is a small.store. It always feels dirty and cramped. Usually hard to find a staff member to assist you and always have to wait to check out because of low staff numbers.

Matt Sylvia

If I could give 0 stars I would. Always understaffed, no matter what time of year. Most of the associates have no idea where their products are or if they even carry them.

Rob Mitchell

Toy selection is good. The store is getting old and the prices are about 1 to 2 dollars higher then other store. I will say the store is staffed well and staff is helpful.

Tiffany Jennifer

Not the best toysrus Ive ever been in. Its a little dingy and the entrance needs a remodel. Its not very inviting. But other that thats its a basic toy store.

Nicole Brandon

I found what I needed but there werenany associates on the floor to help. In addition, there was only one register opened with several people waiting.