AT&T Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 1720 Guess Rd #14, Durham, NC 27701, USA |
| Phone: | +1 919-230-0514 |
| Site: | primecomms.com |
| Rating: | 4.5 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
Location
Photos 1
Reviews 33
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Kara Grosse
Went in because my phone got wet. The guy said there was "nothing he could do" to retrieve any of the photos. Didnt look at it or plug it in. Then I asked if I could file an insurance claim and he gave me a number to call. I said my phone is broken. And he told me I could do it online. When I asked if I could do it there he asked if I brought my laptop. I reminded him we were standing in a room full of computers. When I filed the claim it told me I was eligible for an upgrade. When I asked him about it he said I could get a new iphon for 22 dollars a month for 24 months. When I asked him how much that amounted to he said again, 22 dollars for 24 months. I asked again and got the same answer. Went over to one of the phones and used the calculator, got a value, and said so its not an upgrade its just buying a new phone and he said "Exactly." Worst customer service ever.
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Patricia Mohr
Do NOT go to this store. I went in to buy a new battery for my one-year old Samsung Galaxy phone. The salesman who identified himself as the manager told me AT&T does not sell replacement batteries. He further said batteries make up a third the cost of the $600 phone. He was wrong on both counts. He then tried to sell me on a new service plan and new phone. When I later ordered a $40 battery from the national AT&T web site & phone line, the representative told me, never go to a retail store like the one on Guess Rd. because all they want to do is sell. It doesnt bother me too terribly much that the representatives want to sell products. What bothers me is that they blatantly lie to do so. Do not trust a word they say at this store.
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Liyin Huang
DO NOT GO TO THIS AT&T RETAILER STORE! ITS A TOTAL RIP-OFF!! I went yesterday to get a prepaid phone card. The store manager told me there are activation fee and SIM card fee for additional $76. He was also helping other customers and charging them all of these miscellaneous fees. At the end he even had hard time to "make up" the receipt when I requested it. Later I called AT&T customer service and went to AT&T corporate store to check about this. They said they dont charge any of these fees for prepaid phone card but there is nothing they can do to regulate the AT&T retailer store. THEREFORE, DO NOT GO TO THIS STORE!!!
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Eugene Streeter
New management and new employees here to satisfy whatever service you need here at At&t. We apologize for any inconvenience or discrepancies due to any poor service ever received from the company. Changes have been made and here we are world. We are located outside of the mall and ready to help brighten up your day and give the best customer service there is to offer. Thank you ahead of time for your time. Have a wonderful day and give us a visit. Be blessed and remain blessed.
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Don Malik
This location was Awesome!! i have to admit i was a bit nervous when i read the reviews but when i saw they were from years ago i said why not give them a try. and im glad i did. The staff was very friendly and very knowledgeable on products and services. i told the staff about the reviews on google they laughed and told me the location was recently sold to a new dealer a year ago. which explained a lot. i highly recommend this location....
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carlos pineda
DO NOT GO TO THIS STORE. it is not an official att store it is a licensed retail. They dont know what they are doing, they messed up my plan and I had to go to an official att store for them to try to fix my account because it was a mess. Im telling you DO NOT GO THERE! they are so unprofessional and they dont care about costumer service.
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A Private User
This location on Guess Road in North Durham (not Quess) is in fact OPEN! There used to be one there that shut down but I went last night (June 2011) and it is open and dead. So stop going to the one in South Durham if you live closer to North Durham! The people that worked there were very helpful and super nice!
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Gary Phelps
after reading reviews of att stores in area I decided to drive a little out of the way to visit this one because of positive reviews ...they are spot on what wonderful people the costumer service is terrific helped me get the best deal and walk out with the phone I wanted...wish i could give 10 stars
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Trim Interior Specialist LLC Galindo
AT&T is an amazing company that has helped me, Good Customer Service, the new Manager he knows what his doing with the needs for the customer Dont listen to these other people who are just crazy about T-Mobile, Verizon (etc). Go with a network to you can trust. "AT&T Rethink Possible"
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Marie Boucher
This is an amazing location, right next to the mall. The staff here is super friendly and always willing to help get the consumer the best deal available. If you need to get an upgrade, new service or just a cool new case this is the place to go too!
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Nishank Mehra
My first visit here was great. But lately, they have changed the staff. Long waiting times, staff is not aware of most processes. I waited 1.5 hours to get a number ported from Verizon to AT&T, and still could not do it.
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AJ Bond
The representatives here are knowledgeable and can work a wide range of phones. I came in with one phone and was walked through the process to my new and exciting Samsung Galaxy S7 Edge!1
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joel sanchez
I went to this store, and I enjoyed my experience here. The manager and employees conducted themselves in a professional manner. Id recommend this store to anyone who reads this review.
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Jason Shelton
Very friendly staff, but I received incorrect information regarding terms and conditions for switching from Verizon. I have canceled my service with AT&T because of this store.
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Ashlee Morris
Walked in to upgrade two of my lines but after walking around the store for more than 5 minutes without being greeted, I just walked out and still nothing was said.
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윤해곽
Tori, the manager was so nice..I am just visiting scholar at Duke and foreigner but she explained everything and gave me best option..Thanks!
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Terralyn Sanders
I had a great experience! The staff was extremely helpful, polite and outgoing. I got everything I needed and more.
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Alicia Thompson
Great customer service, Mohamad and Bryce were excellent. The store is clean, the guys took care of me.
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Alika Saka
Very very long waiting time. Only 1 vendor serving for more than 30min client while 4 more waiting.
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pokemon gamer
One of the best experience I have had at any AT&T store. Keep up the good work Mohammad!
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Danny Kim
Mohammad is the man! Great customer service! Will def. come back for business!
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Joe L Davis
This location is the best in Durham. And the manager Moe is Awesome!!
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Moe RDU
This location is under new ownership and management. Awesome service!
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Hao Tang
Mohammad is a good guy! Recommend this place to college students
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Trang Nguyen
Awesome experience with Mohamad, very fast and friendly service
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Erin McDermott
Fab experience at AT&T. Dont go to Verizon, they suck
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Mukhtar Al-Nasrawi
This location is the best and Mohammad is awesome !!!
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張書怡
Great store, I will tell all my friends at Duke.
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Joseph Strayhorn
Moe was amazing!! I love this location
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ras bull
Great experience, the staff is awesome
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S Sebti
Very nice place. Manager is awesome!!
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CHLOE LI
Service is great. They help me a lot!
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Ian Javkin
Great experience, I will recommend