Category: | Cell Phone Store |
Address: | 2226 Walnut St, Cary, NC 27518, USA |
Phone: | +1 919-859-7500 |
Site: | storelocator.sprint.com |
Rating: | 2.5 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–9PM 12–6PM |
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Jodi Kelly
I had been with sprint for over two years and had mixed feelings about the service, but the price was descent. Ron sold me on switching from the contract plan to their month to month service and added a tablet & data plan. He told me that at anytime I decided to part with Sprint, I could just turn in my devices and not owe anything. I reiterated "so I can turn in the phone and tablet anytime I want to cancel service and not have to pay a dime?" He assured me this was correct. A month later I decided that I suffered my last dropped call from Sprint....especially after I saw the first bill. Ron signed me up for the special pricing they had on the phone and the tablet data plan.... only to get the bill and I was charged FULL pricing with a bill of $250! For a month?! No thank you! And It seemed as though the dropped calls tripled after I changed my plan & phone....I wouldnt imagine that would have anything to do with the signal, but the service definitely got worse (though it was never great to start with). My battery was draining due to the phone constantly searching for service, text messages not going through, and I could not for the life of me hold a conversation on the phone without it dropping the call multiple times. I called for tech support and they had me change many settings with no success. They informed me I would have to go to the store for assistance.....so I did.....after I switched to Verizon! I took my phone and tablet to Ron at the Cary store and told him I was here to turn in my devices and cancel my service. He then tells me that it doesnt work that way. They can buy back the devices, but I would sill owe. But bc it had not posted a new bill yet, he was unable to do so at that time nor tell me how much Id owe. Well now Ive got a bill of almost $1,000! I was done wrong and lied to! The "sales consultants" will lie straight to your face and rush you for your signature without presenting documents for you to read first! Im going to a different store today to try to give back these devices, I certainly hope another location can offer better assistance bc I refuse to be stuck with a bill I was conned into! Thats exactly what these people are...con artist robbing from you.....and yes, I was lied to and robbed! Stay away from this store, stay away from Ron, heck...stay away from Sprint in general! Its worth a couple extra bucks to go to Verizon and get a phone that you can actually use dropped call free!
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A Private User
I can confirm at least one rude, incompetent jerk works here. When my 5 year old phone that I really like died, I called to find out how to get a replacement (I pay for insurance). The guy on the phone wouldnt tell me how the replacement process works and how much it would cost me -- except to say over and over "Well have to send it off and see if there is water damage which isnt covered." I tried asking every way I could think of. "Lets say hypothetically that youve sent it off and learn there is no water damage and I was coming to the store to get my replacement and I have no credit cards or checks -- how much cash would I bring?" Nothing. After 3 tries the guy hangs up on me. I dont think Ive ever had a business hang up on me! I started to just go somewhere else, but decided the store manager needed to know so I called back and the same guy answered. Did you just hang up on me? Yeah. Why? Because you wouldnt accept my answer. Let me speak with the manager. So I had a very nice conversation with the manager who went to the trouble of taking 5 seconds to look up my account and explained the process in a few sentences. Took less than a minute. I told her about the rude employee, and she said Ok, but didnt follow up with any questions so my guess is that she was a coworker covering for the rude employee or a manager who has no plans to do anything about it. When I took my phone in I went to the Durham store on Fayetteville St. near Southpoint mall. They have techs on staff, checked out my phone and got it replaced in a few days. Its a busy, hectic place but the staff was competent and polite. Life is too short to deal with jerks.
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Derek Luck
Matt is wonderful. He was very helpful and pleasant. The guy he had help me transfer the data between my phones, not so much. He complained the entire time about having to transfer my images and data. Half way through he proceeded to leave the store to check out a car that just pulled in, he didnt even acknowledge me before doing so. Finally he couldnt even answer any questions about my phone, other than "Google it". For instance, I asked if my phone had a menu option and he said no. He then proceeded to tell me I had to download it directly through the LG APP MARKET. (I upgraded to the LG V20) after 15 minutes of reading through the settings (on my own, at home!) I found that there was a drop down settings menu. I also attempted to set up my rebate for the free LG tv you were advertising with the purchase of this phone and for days the application has told me I have an invalid MEID number. I asked the gentleman for assistance and he provided me with the phone number to "customer service lg rebates" this number eas an automated recording that did not solve anything. Here I am 3 days later without the rebate completed, more thab likely not getting my tv as the supplies are limited. I wish I remembered the guys name, but I believe it started with an L. Go to Matthew for help, everyone else... Get your act together. I used to manage a Verizion and a T-Mobile. Your job isnt that hard. Provide customer service and know your phone knowledge or find a new job. Sincerely, Less than Satisfied and extremely disgruntled Client
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Sheri Hovey
Ordered a new iPhone 7 red online from Sprint and had issues from get go with microphone. Went in once to HS location and reactivated on network but after a day, was back to not being able to make calls without using earbuds. After driving all over town today showed up in Cary store and was being helped. Was told from the get go that I would alreast have a loaner phone to go home with. After speaking with a very rude tech who initially told me there was nothing wrong with my phone (beware techs do not work for Sprint) I demanded different help and Cory helped me. It was Corys first day as store manager and he was able to rectify my situation. I had a lemon phone and only after going back to the tech guys (remember they dont work for Sprint and store manager has no control over them???) was I able to get a new phone.....first I was told that I would have to go to nearest Apple Store to get a new one??? Then I was told Sprint would send me a new one in 3-5 days and I would have to send my old one back???? Finally on the third try they agreed to give me a new one on the spot. Im sorry, I pay for equipment protection, why cant I get a new phone. Been a customer for 10 years (back when Sprint was crappy) and I have to jump through all of these hoops?????? In the end, Cory did a good job in making me a happy girl. Good luck Cory.....based upon my observations while there today, you have a long road ahead of you.