The Home Depot

Category:	Home Improvement Store
Address:	601 Sprain Rd, Yonkers, NY 10710, USA
Phone:	+1 914-963-3003
Site:	homedepot.com
Rating:	2.7
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 5

A Private User

I moved cross country to SoCal back in 2005. I just recently moved back to Yonkers with my wife and we needed a bunch of supplies (lumber, plumbing, lighting, cleaning, etc...) to repair or improve some stuff around my house and remembered there was a new HD built in Yonkers. When I moved out of Yonkers there was no Home Depot (HD) or Costco, just the Stew Leonards. Now back in SoCal it seemed like there was a HD (and Costco) right around the block from me wherever I lived and they always seemed to have 1 or 2 HDs in every city. Every single Home Depot Ive been to back in SoCal hands down was top notch compared to this hell hole in Yonkers. My biggest complaint is the condition of the items on shelves, we needed some lamps and it seemed like every box for a lamp my wife picked out was noticeably ripped, opened or beat up, so we ended up passing on the lamp. Also the organization of plumbing parts or even the area rugs was nonexistent. Simply said it was a mess and we couldnt figure out the prices of the area rugs that werent labeled. As for friendly & knowledgeable employees that definitely seems to be non-existent in this HD. However, the employees that were around were huddled in groups and definitely gave off that "vibe" of being unapproachable. But I get it...Im back in Yonkers and thats just how it is here. Yeah I can keep to myself and usually Im self-reliant to a fault. However, Im not looking to become pals with any of the HD employees, I just needed a quick answer or point in the right direction because there were times I was looking for specific items (ie - clip on workshop lamps are not in the lighting section theyre in electrical) If even a semi-approachable HD employee was around maybe I could have saved myself some time or frustration searching through all the rows and caps in the lighting section, before giving up and settling for the clip on desk lamps. I eventually found the workshop lamps I needed by dumb luck right next to the extension cords. The only pro I can think of is my wife got copies of some keys made in no time so this HD gets 1 star for that. If I could I would give zero.

Brian Luczkiewicz

Pretty much the only reason I go here is when the Home Depot closer to my house doesnt have something. I check stock online, and if the Yonkers store has it, I make the 45 minute round trip. Unfortunately, the employees here do not keep the online stock numbers up to date when removing product from the shelves, either because its sold seasonally, or because its being discontinued at this location. The last two times Ive gone here to pick up a specific item after checking that the website had dozens of them in stock, I was informed that they no longer carry the product. I check stock before visiting my local HD location on a weekly basis, and Ive never once been led astray. This leads me to believe that the mismanagement is at the store level. Obviously the computer is going to handle tracking sales and updating the stock numbers accordingly, but the employees need to take some action if stock is removed for some reason. This doesnt surprise me, because the employees here seem to not care at all about anything but making it to the end of their shift. The store, and especially the parking lot, is a mess. Ive never gotten a helpful answer from an employee here, and when Ive mentioned the errors in the online stock numbers, they condescendingly remind me that the internet cant be trusted, apparently oblivious to their role in creating the unreliable stock tracking situation. The experience shopping at the locations in Hawthorne and Southeast is much better. The stores are cleaner, better kept, and the parking lots are not an obstacle course of discarded construction materials and shopping carts.

Joe Triolo

I never do this, but this is worthy. Ordered a washing machine, dishwasher, oven range, and refrigerator. Wrong fridge showed up. Delivery man yelling at me and my wife. Trying to force me to keep it or he would take all the other appliances, I said, "okay take them". He then changed his tune and said we can keep them. He wouldnt speak to the Home Depot rep. Also, I paid for the hook-up on all appliances - he refused to do that. Two weeks later, five hours of phone calls, and a trip to the store, Im still being billed for a fridge THAT I DONT HAVE and 4 installations that didnt happen. The delivery man claimed it was not returned (Thank God I wrote in huge letters "REFUSED" on delivery slip - (he didnt want me to do that either). I have his ID # but nobody cared at Home Depot. Ive been through the 800 #, the store, neither seem to understand the definition of "refund". Im going there again tonight, should be fun. The manager didnt have "the time to speak with [me]" on the phone. I was given a $150 gift card for my troubles, but they needed to make clear, they dont usually do this type of thing. Well, I hope appliance orders dont USUALLY go this way either. $150 is a joke for this insanity. I guess my $1,200 refund would be good for starters! Anyway, Ace, Lowes, or some small business here I come! Although I have no faith in any customer service anymore. Good luck shopping here! And it all comes down to the salesperson putting in an order for the wrong fridge. In the end, its on this store and Home Depot needs to know who represents them.

adalberto feliz

I never in my life see a store manager telling to me and 3 more customers that his shift was done and he can not help us. now I will explain the issue I when with my wife to by a water dispenser which cost about 200$ after spend about 15 minutes looking to the item or some one that knows where I can find it another customer told me that he was looking for the same item and together we started to look. after 20 more minutes an employee came over and he show us only one kind of water dispenser. i told the employee there is another kind ib the aisle bit the were to hight can you get some one to put it down me and the other 3 customer want to see the other kind. wow surprise he told me you go to customer service and call someone to bring the item down for me and the customer. well this do not finish here when the only employee from customer service call the store manager so I can explain the problem he just said I done for today sorry. if any body see this please dont go to hone depot. if you can fix this problem you can contact me today 08.01.2017 and was 7pm when I was in the store.

123 abc

This particular HD is good for having items in stock. They have way more in the way of stock than Lowes. I usually get what I need here without issue. Just go to self-checkout and get out. Dont spend too much time-in and out for this particular establishment. The tone, climate and shopping experience here is sub-par and spiritless. Staff should be reminded to extend customer service at the expense of guidelines and limits. Dont do will call orders here unless your picking up within days the item is pulled or else the item will be put back on the shelf. I told the associate, who called me a number of times in one day, that the item would be picked up in a few days beyond the seven day hold time. Very parochial view of customers. This associate will likely become an ASM at the expense of customers, very byzantine. Promote those who demote customers. "Do a Ben Hill? Call Atlanta?" Maybe. Maybe not. Training in customer service is highly needed. Break up the "pumpkin patches?" Promotion happens when you promote the customer-equals more sales. Only a few are aware of this here.