Mercedes-Benz of Southampton

Category:	Mercedes Benz Dealer
Address:	575 County Rd 39, Southampton, NY 11968, USA
Phone:	+1 631-204-2500
Site:	mbofsouthampton.com
Rating:	4.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 11AM–4PM

Location

Photos 63

Reviews 6

William Sherman

Rob Ghanbari in Service and Ken Jones in Sales are terrific. Intelligent, objective, no hard sell and very careful with our money. Rob has been taking care of our E320 fully loaded 2000 station wagon with 66,000 miles on the odometer. But if you looked at it, inside and out, you would think that it was no more than six months old. All repairs have been perfect and judicious. "We could replace that line, but I dont think its necessary at this point," Rob would say, for example. Anyway, Service was so fine, that when my wife needed a new car this winter, Rob sent us straight to Ken Jones, who very patiently and objectively reviewed the virtues of various models that caught her eye - - and mine, and dissuaded us from spending on what was unnecessary. My wife chose a lunar blue E350 sedan, perfect for her with the lighting package, critical for local roads, and other safety features; lane and blind spot assistance and so forth Ken spent several hours on a tutorial, going over the workings of manual and voice controlled telephone, audio, texting (the system will read them aloud if you like and send them too), and navigation system, among other features. And of course loading all our phone numbers via Bluetooth. And answering every question. And if we have more, "Come on back!" I dont think you can beat this; the service, sales, and attention. And if my wife feels like it, she can take the sedan out of Eco mode (Ken explained the advantage of that as in savings on gas with no noticeable loss of performance), but, if she takes it out of Eco, she can crank it up to 130 mph, governor limited. He did not volunteer that...I brought it up. ."Excuse me," my wife said. "Whose car is this? Ken smiled.

Calvin Poon

Bad Experience! Totally 100% bad experience....... Here is my story! I had try to make an appointment for my 2014/ML350 for a minor issue. However, when I made an appointment. It was such a big deal that it need more than a week in advance and no loaner available. Also, the adviser told me. It might take couple hours and are you sure you want to wait for it. So, I arrange my husband to go with me with extra car and I dont have to wait there for the whole time. On the date of appointment, I bring my ML to check in. My adviser did not check me in and she went out with her tool and try to correct the issue for my cigarette lighter fuse and change within 5 minute time. I thought she was great. After she change my fuse and I realize my engine light is ON. I called back to told her what is the issue at that moment. She told me to bring my car back. As soon as I bring my car back to shop and she told me all technician had go home by 3pm. Since, I had no idea what is going on and felt so annoying that I have to drive my car with such a condition. Did she trigger that engine light on or something happen? and/or Why are they make such a big deal to bring my car in for first place? a week in advance appointment? and the date on appointment there is no certify technician to check on my car at all!

ANN MARIE SOUTHAMPTON

I have never written a review regarding customer service but after my last experience dealing with Mercedes I must give credit where credit is due. For years I have been dealing with Smitty in customer service in Southampton, he always goes the extra mile & then some more & I truly appreciate his endless efforts. Example, two days ago driving in Manhattan a truck cut in front of me and rammed into my SUV Benz, car had to be towed...I was stranded with no car, no way to get back to Southampton, I needed my car for a meeting at 9am the following morning.. Mercedes Manhattan continued to put me hold, after 2 hours of elevator music & no answers, I called Smitty, he called Manhattan Mercedes and within 2 hours I was back in my car and on my way home. Smitty is a true professional, and whatever they are paying him Im sure its not enough! I know when I get a car thru Mercedes Southampton, I can put my mind at ease knowing I can count on the best customer service as long as Smitty is behind the desk. I highly recommend Smitty & his team.

Brian Johnson

I bought a pre-owned CLK from them a few years ago. Since the warranty ran out, Ive had nothing but poor customer service. I had a problem with my seat restraint system, took in the car to have it fixed. I waited for two hours to be told they didnt have the right part. I made another appointment, took the car in again, and was given a loaner as they anticipated a two-day job. At 11AM on the same day, they asked me to return the loaner by 2PM as they had realized the part would have to come from Germany. So I drove back the loaner, listened to their inadequate explanation (we wanted to be absolutely sure we had the right specs), signed a credit card slip for $1450 - so they could order the parts.That means they feed their cash flow at the expense of mine. So, yet again frustrated, I drove the 20 miles back home - mission unaccomplished. MB think they can substitute chat for efficiency. Doesnt fly. And very un-German!

Mary Ann Bloomgren

I had a very positive experience dealing with Mercedes Benz of Southampton recently when I bought a used 2016 GLE350. In particular, Nick Hatton, my salesman did a stellar job of answering all of my many questions as I was purchasing the vehicle remotely from Massachusetts and had many, many questions about the vehicle. Nick face-timed me with an i-pad to provide me a detailed look at every part of the vehicle. The vehicle arrived at my home via PlyCar Transport without incident and just as expected. I would highly recommend Nick if you are looking for a dedicated, personable, service-oriented sales person. I really appreciated his laid-back style vs. the typical used car salesman stereotype. I could not be happier with my purchase or the experience. Thank you, M. Bloomgren

Karen Kaplan Kaplan

Service at Mercedes-Benz of Southampton is exceptional. We have tried other dealerships but always return to the best ! My service agent Smitty always goes the extra mile to make my experience enjoyable as well as worth the visit.Today I had a Trip planned but my battery seemed weak. Smitty made a last minute apt. for me and as I suspected I needed a new battery. It was replaced in record time and I didnt get stuck on the ferry with a dead battery. My car was washed my car phone worked (Smitty always fixes this since I am a car phone challenged woman) Best part, he NEVER tells me how dumb I am to always return with car phone problems. Use this dealership- It is the BEST and ask for SMITTY.