Dial Appliance Service

Category:	Washer & Dryer Repair Service
Address:	2156 Coyle St, Brooklyn, NY 11229, USA
Phone:	+1 718-368-1512
Site:	dialappliance.com
Rating:	4.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM

Location

Photos 20

Reviews 7

PREMIUM STRAWBERRY

They are so unprofessional its ridiculous. My freezer was not freezing and this repair guy came out and stood with my freezer open shined a flash light around and told me to defrost the fridge and that he would be back Saturday..Mind you its Saturday! And ive had the problem for 2 weeks already . So I asked can I have something sooner? He just brushed me off and stated "I dont know, I dont know" and tells me to defrost the fridge, I asked "what am I defrosting it wont freeze!" He said, "I dont know". So when LG called to ask how was our service I stated "unsatisfactory", only to have them have dial appliance call us back to not have anything change at all... and state "he already told you this and that...." So nothing changed.. so for 3 weeks with no freezer and 3 small children. My patience is done! With LG & dial appliance.. My warranty is under a year and LG states that my warranty doesnt cover returns but only repairs. So dial appliance calls the day for repair and asks if my fridge is defrosted... So I say.. again.... "Its not freezing", but im waiting for you, he yells "it needs to be defeosted!" Im telling him "I dont know why you keep saying that!" They cancelled my repair because I got upset and told them that if I had proper understanding from the beginning this would never have happened! So he said hes canceling my repair! After all of this hassel!... ANYWAY IM OVER BOTH... I WILL NEVER BUY LG PRODUCTS AGAIN! THEIR MOBILE PHONES SUCK! AND THEIR SERVICE FOR APPLIANCES SUCK AS WELL! & IM UNDER MY 1 YEAR WARRANTY AND CANT GET PROMPT SERVICE NOR CAN I RETURN IT.

Alexander Litvak

TAKE YOUR BUSINESS ELSEWHERE!!! The company performed a service call to identify problems in my over-the-stove microwave and dishwasher. Service call went OK, and the technicians quickly identified the problems. However, when I called the next day to find out the cost of repair I was blown away by the ridiculously high asking price. To replace a the turntable motor in the microwave they quoted at $219 and to replace a broke drain pump in the dishwasher $269. The company does offer to subtract the service call fee if you decide to go through with the repairs. Even so, I looked for the broken parts on the internet, the mircrowave motor par was $19 and the dishwasher pump part was $60, which means minus the service call fee they would still collect $328 labor fee(without parts included). That is way too greedy! How many hours where they planning to spend installing 2 parts? The guy on the phone gave me some lame excuse about labor & parts being almost expensive as replacing the units with new appliances, said something about his industry dying because the cost to replace is cheaper. I just called other providers and got quoted cheaper labor rates, bought the parts myself and was done with it. Saved myself over $130 by doing a little extra.

Alex Kviker

A few years ago when we were still renting, our fridge started to crap out. Thankfully, we found Dial Appliance Service after a bad experience with someone the landlord recommended (the service told us we needed like 4 things replaced and that it would take a week to order the parts and then a few more days to replace them). At the price they quoted, we could buy a new fridge, which we were not going to do as renters. Slava J came by the next day and the quoted price was reasonable and instead of bouncing us around he was professional, personable, and courteous. It turned out there was just a small issue with the thermostat and the timer. We just went to Dial Appliance Service again, this time as homeowners for our dryer, and were once again thrilled with his services. He even noticed something we hadnt caught with our washer - how the door was attached that sometimes made it leak, and didnt charge us anything extra to do that quick fix. I would not recommend anyone else go to anyone but this guy, and Ill always use and recommend him to others for any appliance-related repair that needs to get done. Thanks Slava J, and thanks Dial Appliance Service!!!

Tatiana Davidoff

Had a pleasure of dealing with Steve from Dial. Cant say enough good things about him and a lady dispatch I spoke to (forgot her name). I had technicians from 2 different appliance companies looks at my refrigerator before, 1 told me he will be unable to fix it, another gave me an insane price (almost 2k ) to replace a whole bunch of parts. I was already thinking of buying a new fridge when a friend recommended this company. When Steve came he was very professional and to the point, diagnosed the problem quickly and it cost me not even half of what the second rip off company tried to charge me. This was a few months ago, fridge still works perfectly. 2 weeks ago my stove stopped working completely. Its not nearly new, so again i was thinking i would have to buy a new one. Steve came again, found the issue quickly and replaced the broken part. I really cannot say enough good things about this pleasant young man. I wish there were more people so knowledgeable and professional. Very happy with their service and would recommend them to anyone!

A Private User

Mardan -Feb. 17, 2012 At various times during the last five years I have called Dial Appliance Service to repair my washer, dryer and my stove. Each time I called, I found it very easy to set up an appointment. If a service agent could not come on the day that I called one was able to come the very next day. The service agents always knew the technical information about the device that needed repair. I always got a straight answer about what the problem was, about what needed to be done and was very quickly informed as to how much the repair would cost. On one occasion I was told that the machine was quite old and very corroded with rust. The repair agent told me that if the repair was made, there was a strong possibility that the repair might not last long. What I am saying is that the repair men from Dial always told me what the reality of the situation was and that they did not play games with me. I appreciated this very much! I am a strong supporter of the Dial Appliance Service.

A Private User

My experience with Dial Appliance Service Repair was stress free-I worried in the beginning since Ive had terrible experience in the past. But, once I placed the service, I was contacted within the 24hr span, which they detail in their emails. Once the service repair-man came to inspect, courteous, very thorough, explained step by step what the issue was, told me a timeline as to when I would expect my washing machine to be fixed. Dial Appliance Service kept me in the loop, called me to ensure that they havent forgotten me. This is a true Customer Service Place. I will continue their services.

A Private User

My family called this company to repair our Maytag Stove burners because Maytag suggested them. The tech came and gave an estimate of over $250 to replace the electric harness ignition. We were told we would have to wait 1-4 weeks for the part to come in on back-order. After he left with $50 just for coming down, we called a local repairman and he picked up the part, came down and fixed the stove in less than 45 minutes from when contacted him and at nearly HALF the cost quoted by the tech from Dial. We will be calling Dial and Maytag to let them both know what we think of their "SERVICE".