The Castle Prom and Bridal - Spartanburg, SC

Category:	Bridal Shop
Address:	1411 W O Ezell Boulevard, Spartanburg, SC 29301, USA
Phone:	+1 864-576-0053
Site:	thecastlepromandbridal.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 10AM–5PM Closed

Location

Photos 1

Reviews 6

Candace Wilkins

Very bad first experience. Getting married and the employee I believe her name was Natalie or something similar to that was extreme rude. Im getting married next year and because I was not getting married "tomorrow " she assumed I was just looking when actually I am from out of town and was in town only a week and was purchasing early. Well she pulled styles since I never tried on dresses before I had no idea what I might like. The ones she pulled I didnt like and she was talking about me to the co workers and I over heard her. Called to complain and even the manager apologized then she said I still have "time" and dont have to do such a big purchase right now. It seemed they were trying to talk me OUT of buying more than talk me in??? The most bizarre experience ever. So I left and went to David bridal where I had a great experience and found my dress! And purchased it so The Castle you just lost a sale and any future business I will give you. && To add I am in town because all my family is here. I drove 7 hours from Virginia just for this experience! And the girl found out I was from Virginia from my mother yet she still did not treat this as a buying experience. She gave me NO information on purchasing the dress. She just gave me a card. I actually found a dress I wanted but the experience was terrible!!!! I can not believe it. I will not recommend this place but David bridal down the street from them is phenomenal! They actually told me it was SMART to buy early and get that part out the way. Beyond disappointed and talk about the worst experience as a first time bride. Unbelievable!

Kimberly Boyce

The Castle Prom and Bridal is the place that I purchased all 3 prom dresses in high-school and it was surely the FIRST place I thought of when I began shopping for my wedding gown! The staff has always gone out of their way to make sure that I was going to look my best, in a sense, I even felt like family! Due to it being a local shop, they generally remember their customers or at least I notice they strive to make a more one-on-one and personal experience instead of me being just "another customer". The vast selection is so helpful in making me feel certain that THIS IS the perfect dress for me (without being left feeling as if I need to "shop around" before purchasing). Along with going out of their way, I felt as if I was helped yet not pressured, which is a breath of fresh air compared to some other places Ive heard about. Wedding bliss can be wonderful, but we all know it can also be a bit stressful; however, thanks to The Castle Prom and Bridal my wedding dress and bridesmaids selection was easy, stress free, affordable, and enjoyable! Any chance I get... I recommend The Castle. Theyre always there to answer any questions, to the best of their ability! And once again going that extra mile to even make sure Im aware of other "how-tos" and final procedures (I wouldve forgotten about) such as alterations, bustling my gown, and steaming the dresses before my wedding day! My favorite, one stop shop... shoes, accessories, jewelry, dresses, and an overall great experience is for sure The Castle! Thanks ladies!!!!

Sarah Nettles

How could you NOT love The Castle!!! This store is THE ONLY place you should ever look for a Prom or Bridal Dress! Im serious, Ive shopped at so many other stores and the experience you get when you step foot at the Castle is the best!!!!! TWO Reasons 1--CUSTOMER SERVICE!! :) The owners of this store are unlike any you will ever meet and are everything you would ever want if you were shopping for a perfect dress! We worked with one of the owners, Robyn and found her to be so friendly, honest and she kept our NEEDS as her priority! When my sister was trying on wedding gowns, I just loved the total experience we had--it was fun, personal, no pressure and the dresses (and accessories) were everything my sister wanted. The owner seemed to read her style right away and fitted her time after time with gorgeous dresses that were in her budget. The dress she ended up buying was the most stunning, beautiful wedding gown I have ever seen. We were all so happy!! 2--SELECTION: Ive been here for both bridesmaid and prom dresses too and whatever kind of dress youre looking for, they know their dresses and can find it in a style, size and color that is in your budget. Trust me!!! Bottom line--dont waste your time shopping for gorgeous dresses any place else! Spend the day with the girls at the Castle and youll have so much fun finding your perfect dress. :)

A Private User

I went to The Castle to try on wedding dresses for my April 2012 wedding. I purchased my prom dress from The Castle back in 2006 and wanted to go back and look at their selection of wedding gowns. I was immediately greeted by Christy and given the chance to browse around in the salon and pull dresses that I liked. Christy also pulled some dresses for me that she thought I would like. After trying on several dresses that I selected, I eventually tried on a dress that Christy had picked out--a Mori Lee Voyage gown. It seemed simple and basic on the hanger, but when I tried it on, it looked so pretty on me! It was light and comfortable, and cost way less than I had expected to spend on a gown. I ended up purchasing that dress and was able to pay in full because the price was so affordable! I was told my dress would arrive by the end of October, but I received a call last week to inform me that its already here! I would highly recommend The Castle to anyone--great service, friendly staff, affordable prices, and quick delivery!

michelle oxner

I drove an hour to basically be treated like dirt at this over crowded place they call an attentive "dress for all occasions" shop! First of all, I couldnt even be comfortable taking my time looking for a dress for the sales girls rushing me. Trying on the dresses was an even more challenge. I was told I couldnt try on another dress unless I came out of the dressing room to be zipped up. (even though I had my 21 year old daughter in there with me to carefully zip my dress for me) This was told to me by the "owner" by the way also. Needless to say, I quickly put my clothes back on and left. I wouldnt buy a dress from this place if it were the last dress shop. This "owner" needs to learn the meaning of respecting customers even if you are busy and its closing time! As the "owner" of FOUR businesses myself, I would NEVER disrespect my customers the way this person did. So before you go in this shop, if you decide its worth it....be prepared for the tasteless treatment you will get!!! TERRIBLE!

Diane Icemom

BEST ONLINE PROM DRESS SHOP - I know, I called em all. My daughter had her heart set on a prom dress, but no one had it in stock. I called at least 20 online prom shops. Nope, nope, nope. I called Castle Prom & Bridal and they didnt have it either, but Robin went the extra mile for me. She called the manufacturer, which no one else did. The manufacturer didnt have it in stock and wouldnt have it until June, way too late for prom. My daughter and I went back to Castles website, found a dress that was similar, called to make sure that they had it in stock, and they didnt. But Robin went the extra mile again and called the manufacturer, who had one left. She secured the dress for my daughter and it arrived just a week later. BEAUTIFUL DRESS, OUTSTANDING SERVICE. This is the place to buy your prom dress online. REAL people answer the phone and are willing to help online customers. I would buy from them again and Ill recommend them to all of my daughters friends. VERY, VERY, VERY PLEASED.