Village Appliances

Category:	Appliance Store
Address:	120 N Main St, Port Chester, NY 10573, USA
Phone:	+1 914-937-2221
Site:	villageappliancesinc.com
Rating:	4.7
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–7PM 9AM–5:30PM 9AM–5PM Closed

Location

Photos 29

Reviews 7

Donna Spadaro

I purchased a Bosch Ascenta W/D 6 weeks ago. I was given NO instruction on how to use this machine. There is a dozen different cycles on washer and dryer. I called back my sales man and he said he was going to get a bosch person to contact me to set up an appt - well never heard back from the sales person or anyone at Bosch. After 5 weeks, the machine then started to stop working (washer) and a light blinking "check drain" comes on. I read the books and re-read the book and the part about this is so minimal it was easy to miss. So I jiggled the drain hose, took it out, restarted - again, it stops, light blinks, check drain. I had to go through the same steps 8 times over the course of the next 30 min to get my clothes to dry. After 5 min it would stop and I would reset it all over again. I called Bosch and they directed me to where I purchased this unit. I called Village Appliances. The salesman who sold me these units without any instruction and who was going to get someone to contact me, was not available. I then had to start from the beginning with the person who happened to answer the phone. He also was not familiar with the machine nor any of the bells and whistles and what to do if in this situation. He was going to find a bosch service person and get back to me. Well, he didnt get back to me and didnt seem to even remember our conversation or the problem when I called him back. I am disgusted that you can pay $2000 on an electrical appliance to get such crappy customer service. I also bought 5 year warranty to never get a slip or anthing to show that I have this extended warranty, what to do, who to call - nothing....I want at this point to return the entire damm thing for a full refund plus refund of the warranty! I was on hold for the manager, but didnt have the luxury of waiting on hold, instead of the salesperson saying let me talk to the manager, fill him in, have him call you back, I am left on hold.

Barbara Hertz

BUYER BEWARE!!! I purchased a clothes dryer on the phone by credit card and was told it was in sock and would be delivered the next delivery day to Greenwich,CT. After manyl days I tried to reach the sales person several times and he was with a customer, didnt work that day I called or at lunch....finally two weeks later the dryer was to be delivered...meanwhile over the two week period I had to go find a place to dry the laundry....I was told that I would be the first item off the truck and I was the last. I am a retired teacher who tutors from my home in the afternoon and the delivery was disruptive to my work.The delivery crew was rude and unprofessional!!! The dryer was DEFECTIVE!!!!!It ran and would NOT turn off. The store was NOT helpful in getting the problem resolved. I call the 800 number and had it serviced for the same problem FIVE times. I went back to the store and talked with the owner in that the manufacturer was sending me a check for replacement. Village Appliance would NOT replace their defective product unless I put a significant deposit on a new purchase. I went elsewhere.

Pamela Lamanna

Great experience. Easy going, very knowledgable staff. Very patient as I looked back and forth, again and again, comparing features and aesthetics. The store closed while I was there and I never felt any pressure to move it along. Erik gave me the true specs for the fridge I chose (before coming in...I had been to Lowes, Home Depot and County Appliance) and strongly recommended I measure the space for it one more time before ordering it. Thank goodness he did, because the newer full size fridges are actually even deeper than the older full size ones. My choice was too deep for the space. Erik e-mailed me some other choices and I found a beautiful French door counter-depth model that was...out of my budget. He then found a way to get it into my budget! The delivery men were also wonderful. Very polite, friendly and careful and helpful; they set up everything and cleaned up. I couldnt be happier. The fridge is new so Ill post my thoughts on the product in a few months, but as far as Village Appliances go...dont buy before checking them out.

Daniel Miller

We recently replaced all of our kitchen appliances though Village Appliances in Port Chester, NY. Our experience was just unbelievably fantastic. They have a great selection and display of seemingly every brand. Our salesman was Jimmy who is extremely professional and absolutely a great guy - and he has detailed knowledge of all the products. Village matched or beat the previous prices we had researched on every item. Then they advised us to wait a couple of weeks before ordering to take advantage of the program rebates soon to be offered by the manufacturer (GE). In the end they saved us a lot of money. The installers were great. Experienced and polite, and on time! Village provides the type of service that would never be possible with the big guys like Best Buy, Home Depot, Sears or probably anyone else! If you need any appliances you MUST go to Village Appliances and speak to Jimmy !

John Schmitt

Renovating house and was referred to Village Appliances. Dealing with them was the easiest part of a whole house renovation. Walter was our sales person and he was great. No hard sell and very knowledgeable and patient. Did everything he said he was going to do and did it when he said he would. He made the process of choosing appliances very easy. He also gave us a competitive price that made us feel like we did not overpay. We also bought a washer and dryer from them and the first time I used the washer it vibrated a lot. I emailed Walter on a Sunday and he responded immediately even though it was his day off. He advised me to check for packing bolts that my contractor (not Village Appliances) may have neglected to take out. Sure enough that was the issue. I removed them and the machine worked fine. I will refer people to them and tell them to make sure they deal with Walter.

A Private User

I bought appliances and a sink for my new kitchen. No kidding - they had better prices than I could get on the internet for the same exact things. Also, their customer service was exceptional (but I must say I worked with the owner directly). Fred DeCesare gave me great advice on which appliances to buy, and I feel that I made all the right choices to get the kitchen I really want without paying exorbitantly for it. Just so you know, I live in North Jersey and they delivered to my house, so you dont have to be in New York to benefit from their service. I dont write these internet reviews often, but I felt that I could not go without telling others about this business. I will recommend them to any- and everybody.

Andrew Duell

A major area vendor sold me a machine that did not fit our needs. Then, I called Village Appliances. Jimmy, our salesman, researched the problem and quickly identified the perfect machine, which was installed the following day. Everyone that I dealt with was not only extremely courteous, but also made clear that they had a real interest in making sure that we were satisfied. While their performance alone would certainly warrant praise, it is all the more so when compared with the larger and better know appliance dealer that ignored our instructions, created the problem, lied about the circumstances, and then refused to accept any responsibility.