FedEx Office Print & Ship Center

Category:	Print Shop
Address:	110 Wolf Rd, Albany, NY 12205, USA
Phone:	+1 518-482-9094
Site:	local.fedex.com
Rating:	2.5
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 24

Reviews 21

Roni Almon

We had a family heirloom to mail... a cradle that my father had made. We were traveling. I took it to this office knowing that they would have to pack it. We heard words like a small wardrobe followed by $299.99. I didnt have a choice. I was trying to get it across country to my home. There was no small wardrobe when we arrived home last night. Instead, a pieced together box that had come apart and was torn during transit. To add insult to injury, the cradle came apart due to poor packing and rough shipping. UNBELIEVABLE!!! We took multiple pictures of the mess and are in the process of placing a claim. We would not suggest getting ANYTHING packed at this location. To add insult to injury, we had packed four bankers boxes for shipment. We were told that the boxes had to be mailed in their FedEx boxes ($10.99 a piece). We took the boxes to the post office and discovered them INTACT on our porch along with the cradle when we arrived home.

nomadkhan84

Called about a package that was supposedly recently sent to my address. I call and get the run around from a customer service rep who I can barely understand because his accent is so harsh. And since his English is so bad he can hardly understand what I am trying to inquire about. I slowly gave him my phone number several times and he kept stopping me toward the last few digits and asking me to start again because he didnt get it. How do these people have jobs? Seriously?! I have packages regularly delivered to the house from FedEx and UPS and in about 3 years this kind of thing has happened about 2 or 3 times and all with FedEx. I end up finding the package around the neighborhood after a day or two of searching...which, in my opinion, I shouldnt have to go searching for it.

Craig Dzembo

Worst place ever, Been 3 times in the past week to ship things out. Each time My package was already set to go with a pre-printed lable from ebay. First vist took me 20 minutes to buy a roll of tape. 2nd visit I waited in line 15 minutes to drop off a package. Finally I asked if there is an area I can just drop off a package and walk away as there are no signs saying "Drop off area" or something like that. Waited 15 minutes to ask that and set my package down. Customer service is 0 out of 10. These people are like talking to a wall. They hate their jobs and make sure you know it.

bryson lanier

Last week a I lost one of my best friends. Yesterday I arrived in Albany still needing to print out the memorial programs his family asked me to write. I would not have been able to get it done had it not been for the help of this staff. Rory spent the better part of his morning helping me put together this tribute to my friend. The family and I are incredibly thankful for the help. Excellent service, excellent shop. Much thanks.

K Mcleod

I have been here 4 times this month and am satisfied with the service. This location served me right away. I also went a second time and though there was a line up, the reps told the customers we will be with you shortly. The third time was due to a labeling error their rep did. They took care of the issue and made sure to educate staff on proper labeling for international packages.

Sandeep Dwivedi

Staff is truly unprofessional , I dropped a package for priority overnight shipping and after two days the package has not been shipped. Customer service said there was an issue with labeling from this office, when i called up the local office they were uncooperative and rude and said there are no packages in their office. They do not know how to do business and service customers.

Noelle Sagan

Four people working but none of them could help me. Eventually, the one associate walking around aimlessly noticed I still wasnt being helped, stopped to chat with another associate, then finally walked to the counter. They were barely audible and zero eye contact. Overall, a poor experience for how short I was there.

Jonathan Dimock

Ive been to 20--25 different FedEx Kinkos in the last 2 months and always got 1/4 sheets printed on the stock I requested. This location wasnt able to print off the same file without charging a digital setup fee. I was able to google another location and get it printed without issue.

Demetrios COLOCASSIDES

Went there very late at night for emergency computer/print work. The computers and printers worked perfect. Big open space and the middle aged man who serviced the office center was very polite and helpful.

Rob Gerling

Horrible customer service and its like everyone working hates their job, also charged me $30 for a cardboard box. I will be using USPS or UPS next time.

Eastsiide Brii

Im only rated it this because as soon as I got there somebody attended me right away and took my package. It will change if I dont get my refund.

r marc

This Fed-ex sucks. I called about cards and was left waiting on the phone for 5 minutes. They have no idea what theyre doing!

Ashley Chencharick

Didnt accept my package because it was neatly wrapped in brown paper. Apparently you cant wrap your box.

Jessica Pickney

The worse service ever. They ignore you or walk away . Dont bother unless you are dropping off

Laura C.

Great location, WiFi, just a little costly. Staff is very helpful and thorough.

Chuck Bowser

Had some copies made here for a meeting. The service was quick and accurate