The UPS Store

Reviews 11

DA

David Herndon

UPS Store #5527 owner complaint. ZERO STARS!! The owner at this location, I know he was the owner because he repeatedly told me so, was rude, disrespectful, and refused to take my package because it was UPS Surepost and he wouldnt make any money off of it since it had a prepaid shipping label. He then lectured me on taping the label and box on another package. I stated every other UPS store gladly does that for me and instead of being polite and offering to sell me tape he became condescending and told me that he runs the greatest store and is the best UPS store owner without offering to sell me tape to tape the box. I told him he did not need to speak to me that way and when he continued to I asked him why he was being an ass. He once again informed me that I was just ignorant and continued to insult me as I took my packages to leave. Upon leaving I told him he could go F himself and he responding with numerous obscenities. While I lost my cool at the end he did not have to treat me like a second class citizen because I had prepaid shipping labels. I will never use UPS again.

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MA

Mary Madden

The man who worked at the store refused to take a package from me while I stood at the front door of the store (about 10 feet from him). I explained that I could not walk into the store because my 2 year old was asleep in the back seat of my car and I could not leave her. I waited for about 15 minutes - getting in and out of my car waiting for him to come. I waited for two customers to finish their deliveries and then asked again. He refused and insisted that I walk into the store. He did not appear to have any physical issues limiting his ability to walk (I saw him walking around and collecting the packages of the other two customers). The package needed to be delivered at that time and I was unable to deliver it.

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MI

Mike Grad

i dont understand the bad reviews here. Ive been doing business with these guys for many years, my business mailbox is there and i always drop off all my prepaid return items here. They are always friendly, always have some great music on. I almost never have my mailbox key, but they know me on site and immediately grab my mail for me. I cant say enough about these guys, Dean and Rez are great!

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KR

Kristian RYM

Frank Marchesano and his team went above and beyond to ensure my package made it to me. I reside in Colorado, and it was difficult to manage the shipping but also the packaging of a product while not being there in person. The team was gracious, proactive, and generally amazing. Thank you all for making the process easier.

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DE

denise koller

Great helpful, friendly guys. Knowledgeable, professional. Helped me with 2 very intricate shipments. They went above and beyond what I expected. A real hometown business offering very personal service!

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PA

Patrick Wren

Went to get a doc notarized today and met the new owner. He has a positive attitude and is looking to make changes and updates to the store. Sounds as though this is the change the branch needed.

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CO

Connie Knapp

These guys are the friendliest, most helpful people. I have my business mail box there and they have been extremely helpful. We use them for all of our package mailings.

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Emily Geller

Reza is the best! He, and the rest of the staff, have been nothing but accommodating to me. I go here for everything I need printed or shipped.

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KY

Kyungsuk Yoo

Great customer service and really looks out for the customers. Also the gentleman is very nice and accomodatingto your needs!

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Ryan Santone

Always very helpful and accommodating, they treat me like a neighbor not just a customer!

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MA

Matt Pam

Very helpful staff.

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